im paying for premium but still only geting free?

hi i have been paying for premium for some time now but i still only have the free version on my account? why is this?? please fix it sucks to pay for stuff you don't get

• Niyar
• Newbie
• hi i have been paying for premium for some time now but i still only have the free version on my account? why is this?? please fix it sucks to pay for stuff you don't get
• 2012-11-10 4:07:59 PM
• 2012-11-10 7:29:19 PM
• Peter__
• Community Legend
• 263 Views
• 3 replies
• 0 likes

Facebook account problem

Hello, I got a problem using Spotify. 2 - 4 weeks ago, I lost the ability to use my Facebook account. I changed my facebook e-mail to a new e-mail address I started using. It took 24 hours to change but when the 24 hours had passed, I got stuck in so...

• Smooth
• Newbie
• Hello,   I got a problem using Spotify. 2 - 4 weeks ago, I lost the ability to use my Facebook account. I changed my facebook e-mail to a new e-mail address I started using. It took 24 hou...
• 2012-11-10 3:05:26 PM
• 2012-11-10 5:16:07 PM
• Peter__
• Community Legend
• 264 Views
• 1 replies
• 0 likes

If i get premium, can I cancel it whenever I want? Is there a binding time?

• linneasid
• Newbie
• 2012-11-10 3:49:42 PM
• 2012-11-10 3:51:30 PM
• user-removed
• Not applicable
• 584 Views
• 1 replies
• 0 likes

Downloads and what counts as a purchase....

Evening all, I have just signed up to primium. I saw my playlist was linked to my phone so I was told to download it. I am assuming I am not charged for thisn as there was no prompt....but when making a playlist available offline using the laptop to ...

• Croyman
• Music Fan
• Evening all,   I have just signed up to primium. I saw my playlist was linked to my phone so I was told to download it. I am assuming I am not charged for thisn as there was no prompt....but...
• 2012-11-09 10:39:33 PM
• 2012-11-10 1:02:58 PM
• Jude
• Spotify Legend
• 197 Views
• 1 replies
• 0 likes

DOWNLOADS

I JUST GOT A 30 DAY TRIAL AND HAVE DOWNLOADED SOME ALBUMS.WILL I BE CHARGED FOR THIS AND IS IT USING UP MY DOWNLOAD USAGE ON MY PHONE AND IPAD?

• neek958
• Newbie
• I JUST GOT A 30 DAY TRIAL AND HAVE DOWNLOADED SOME ALBUMS.WILL I BE CHARGED FOR THIS AND IS IT USING UP MY DOWNLOAD USAGE ON MY PHONE AND IPAD?
• 2012-11-09 12:57:43 AM
• 2012-11-10 12:16:04 PM
• Jude
• Spotify Legend
• 207 Views
• 1 replies
• 0 likes

interruption diffusion

Bonjour brusquement j'ai eu une coupure. Impossible d'écouter le moindre titre même de mes listes personnelles importées de I tunes. Quid Abonnement spotify free

• frimousse
• Newbie
• Bonjour brusquement j'ai eu une coupure. Impossible d'écouter le moindre titre même de mes listes personnelles importées de I tunes. Quid Abonnement spotify free  
• 2012-11-10 9:30:41 AM
• 150 Views
• 0 replies
• 0 likes

Im not able to buy Spotify Premium.

Hello dear Spotify-Community Im from germany and i have a problem. I tested the 30-Days trial edition and I gave for billing informations : sofort-überweißung ( sofort-payment ). After the 30 Days I stopped the subscribtion and now i want to buy Spot...

• Ucreations
• Casual Listener
• Hello dear Spotify-Community   Im from germany and i have a problem. I tested the 30-Days trial edition and I gave for billing informations : sofort-überweißung ( sofort-payment ). After...
• 2012-11-09 2:44:08 PM
• 2012-11-10 9:30:10 AM
• Ucreations
• Casual Listener
• 200 Views
• 1 replies
• 0 likes

Can only log on to website, not to iPad, iPhone or PC

the topic says it all............................. why can´t i log in??

• Cabrera
• Casual Listener
• the topic says it all.............................     why can´t i log in??
• 2012-11-09 9:31:37 PM
• 2012-11-09 11:44:46 PM
• Peter__
• Community Legend
• 287 Views
• 3 replies
• 0 likes

PREMIUM WON'T WORK

I purchased spotify premium and received the email confirming it. When I try to do anything other than listen to radio, it says I need a spotify premium account. I've logged in and out multiple times and still no change. Very frustrated, please help ...

• Hausofpv
• Newbie
• I purchased spotify premium and received the email confirming it. When I try to do anything other than listen to radio, it says I need a spotify premium account. I've logged in and out multiple times...
• 2012-11-09 10:26:23 PM
• 2012-11-09 11:43:49 PM
• Peter__
• Community Legend
• 1593 Views
• 1 replies
• 0 likes

want to upgrade to premium!?!

ok so i bought a vanilla visa gift card (25$) to upgrade to premium but everytime i try its declined!?! is there any way that i can get this to work please and thank you, danferd13

• danferd13
• Newbie
• ok so i bought a vanilla visa gift card (25$) to upgrade to premium but everytime i try its declined!?! is there any way that i can get this to work    please and thank you,  danfer...
• 2012-04-24 3:28:45 AM
• 2012-11-09 11:39:24 PM
• Peter__
• Community Legend
• 470 Views
• 2 replies
• 0 likes

Music Purchases

I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?

• Xeppe
• Newbie
•   I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?
• 2012-11-09 5:02:58 PM
• 2012-11-09 6:07:33 PM
• Liam
• Community Legend
• 238 Views
• 1 replies
• 0 likes

Just upgraded to premium but not working!

My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I even tried logging out and logging back in but nothin...

• Natosha
• Newbie
• My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I ev...
• 2012-11-09 5:00:06 PM
• 2012-11-09 5:11:53 PM
• j_aguilar
• Newbie
• 204 Views
• 2 replies
• 0 likes

How do I know which ones are 256kbps or 320kbps?

Hello!How do I know which ones are 256kbps or 320kbps?I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. I have not tried to buy any song and if it says somewhere a...

• nthulin
• Newbie
• Hello! How do I know which ones are 256kbps or 320kbps? I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. ...
• 2012-11-09 3:04:41 PM
• 2012-11-09 4:41:30 PM
• user-removed
• Not applicable
• 626 Views
• 1 replies
• 0 likes

reciept says Premium-but no access to my account

I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access to it and have tried to get help how to activate it from...

• Stinan75
• Newbie
• I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access ...
• 2012-11-09 4:11:28 PM
• 2012-11-09 4:14:08 PM
• meahtenoha
• Spotify
• 148 Views
• 1 replies
• 0 likes

Subscription problem

I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message. Payment failed. Please make sure that you have sufficient funds and that your credit c...

• linu
• Newbie
• I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message.     Payment failed....
• 2012-11-09 12:59:10 PM
• 2012-11-09 1:30:45 PM
• Peter__
• Community Legend
• 196 Views
• 1 replies
• 0 likes

Not receiving reset password email

Hi, Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it. I have my junk mail turned off and have verified that my email is working (I have t...

• colinseaman
• Casual Listener
• Hi,   Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it.  I have my junk ...
• 2012-11-09 12:00:52 PM
• 2012-11-09 12:26:48 PM
• meahtenoha
• Spotify
• 352 Views
• 4 replies
• 0 likes

Use swedish gift card for german account

Hi! Can I use a gift card from a Swedish friend to pay for my German account?

• davidermes
• Newbie
• Hi! Can I use a gift card from a Swedish friend to pay for my German account?
• 2012-11-09 10:52:37 AM
• 289 Views
• 0 replies
• 0 likes

Change Password -- Or Delink my Facebook Account

Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my problem may be because my account is linked to my Fac...

• johnnyderr
• Newbie
• Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my pr...
• 2012-11-09 7:25:08 AM
• 2012-11-09 8:43:23 AM
• Jude
• Spotify Legend
• 325 Views
• 1 replies
• 0 likes