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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1826 Views
  • 0 replies
  • 8 likes
  • Security
  • 1826 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448591 Views
  • 970 replies
  • 108 likes
  • Account
  • 448591 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199605 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199605 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108693 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108693 Views
  • 72 replies
  • 11 likes

The Top Artists on my Facebook Profile are not showing/ Top Artists on FB is not refreshing/updating

Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore.I think it is due to the fact that it is not updating/refreshing anymore. It shows old artists I listened to only.I did not hide...

  • Newbie
  • Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore. I think it is due to the fact that it is not updating/refreshing anymore....
  • palmerjor
  • Casual Listener
  • 1351 Views
  • 3 replies
  • 4 likes
  • 1351 Views
  • 3 replies
  • 4 likes

Adele

Hey everyone! Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele. Thx for help! Cheers Jazze

  • Newbie
  • Hey everyone!    Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele.    T...
  • Peter__
  • Community Legend
  • 646 Views
  • 2 replies
  • 1 likes
  • 646 Views
  • 2 replies
  • 1 likes

Force Logout

Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere.Username: rassehub

  • Casual Listener
  • Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere. Username: rassehub
  • Goodman
  • Spotify Legend
  • 520 Views
  • 4 replies
  • 0 likes
  • 520 Views
  • 4 replies
  • 0 likes

Double registration with one email address: double charge each month. No answer from Service

I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer. What shall I do now? Thank you! Ljudmila

  • Newbie
  •  I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer....
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! [Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

  • Spotify
  • Spotify
  • Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 
  • Rorey
  • Spotify
  • 1106 Views
  • 12 replies
  • 0 likes
  • 1106 Views
  • 12 replies
  • 0 likes

Free trial

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

  • Newbie
  • i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand
  • Peter__
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! LOGIN FAILED AFTER REINSTALL

Hello. Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in your profile. - ??*?!!!? - I live in Spain, the country set in...

  • Visitor
  • Hello.   Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in ...
  • Peter__
  • Community Legend
  • 1482 Views
  • 8 replies
  • 0 likes
  • 1482 Views
  • 8 replies
  • 0 likes

Solved!! Reset password email not arriving

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

  • Casual Listener
  • ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?
  • Peter__
  • Community Legend
  • 1407 Views
  • 8 replies
  • 0 likes
  • 1407 Views
  • 8 replies
  • 0 likes

Solved!! Account

When i login to my account i am listet as a "free" user, but i have paid for a Premium account?Who gets This error in order?And how Can i get i touch whith Spotify?

  • Regular
  • When i login to my account i am listet as a "free" user, but i have paid for a Premium account? Who gets This error in order? And how Can i get i touch whith Spotify?
  • David
  • Spotify Legend
  • 629 Views
  • 13 replies
  • 0 likes
  • 629 Views
  • 13 replies
  • 0 likes

Everything gone since logging in on a different computer

Hey all, I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me: I was at a friends place and logged her out of spotify to log myself in and see my playlists an...

  • Casual Listener
  • Hey all,   I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me:   I was at a friends pla...
  • meahtenoha
  • Spotify
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

Reset Pass through facebook profile

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

  • Newbie
  • Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.
  • Jude
  • Spotify Legend
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Deleted facebook account, now cant use spotify.

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer service email has gone unanswered Case #: 00356241

  • Newbie
  • Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer servic...
  • David
  • Spotify Legend
  • 621 Views
  • 2 replies
  • 0 likes
  • 621 Views
  • 2 replies
  • 0 likes

lost username and password

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help me? I also have a spotify free acount but that is conn...

  • Newbie
  • Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help m...
  • Peter__
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Member for ~2 Years, never had a time limit, and now suddenly starting to get time-limit

Hi, I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. During this ~2 year period, i've had a 8 month premium membersh...

  • Newbie
  • Hi,   I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. Dur...
  • Cauca
  • Casual Listener
  • 1265 Views
  • 4 replies
  • 0 likes
  • 1265 Views
  • 4 replies
  • 0 likes

Search error & problems with connection on Mac

Why, I'm trying to listening music but when the radio starts... Connecting error 802 when I'm searching songs.... Searching error I can only listen the saved playlists, that's really boring I don't want pay for a service that's not available!!!! So r...

  • Newbie
  • Why, I'm trying to listening music but when the radio starts... Connecting error 802   when I'm searching songs.... Searching error I can only listen the saved playlists, that's really bor...
  • orevir
  • Casual Listener
  • 804 Views
  • 5 replies
  • 0 likes
  • 804 Views
  • 5 replies
  • 0 likes

Solved!! "We are currently not able to redeem this code" issue

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here. --- It looks like there is an issue for some people redeeming their prepaid Spotify cards. We're looking into this and...

  • Spotify Legend
  • Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.   ---   It looks like there is an issue for some ...
  • Goodman
  • Spotify Legend
  • 30982 Views
  • 73 replies
  • 3 likes
  • 30982 Views
  • 73 replies
  • 3 likes

Impossible to change country after moving.

I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got following error: We kunnen je betalingsgegevens nie...

  • Casual Listener
  • I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got ...
  • Jude
  • Spotify Legend
  • 1031 Views
  • 5 replies
  • 0 likes
  • 1031 Views
  • 5 replies
  • 0 likes

Virgin acconts more than 1 tennant.

Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe

  • Newbie
  • Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe
  • Peter__
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

cant get on spotfy

hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs wont let me sign in on the start page says spotify not being reckonized by

  • Casual Listener
  • hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs  wont let me sign in...
  • meahtenoha
  • Spotify
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify premium not working

Hey, I can see that all my play lists are still there but they are in grey so can not be played...what does this mean? Cheers

  • Casual Listener
  • Hey, I can see that all my play lists are still there but they are in grey so can not be played...what does this mean? Cheers
  • meahtenoha
  • Spotify
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes