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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 475 Views
  • 0 replies
  • 7 likes
  • Security
  • 475 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441145 Views
  • 968 replies
  • 108 likes
  • Account
  • 441145 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196091 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196091 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107111 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107111 Views
  • 70 replies
  • 11 likes

Solved!! STOP emailing random facebook friends when I update playlist-- Help!

I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a playlist, and this has never happened in the past. What...

  • Casual Listener
  • I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a play...
  • Peter__
  • Community Legend
  • 1163 Views
  • 5 replies
  • 1 likes
  • 1163 Views
  • 5 replies
  • 1 likes

Solved!! Why buy tracks if you have premium

I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ?? Thanks

  • Casual Listener
  • I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ??...
  • danc27
  • Roadie
  • 855 Views
  • 9 replies
  • 0 likes
  • 855 Views
  • 9 replies
  • 0 likes

LOGGING IN

I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO ANYONE AND ITS DRIVING ME MAD. HAVE WE GOT TO A STAGE WH...

  • Visitor
  • I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO A...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Lost spotty account after connecting to facebook

After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my facebook login, dus both facebook and spotify has the...

  • Visitor
  • After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my ...
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Cannot Change my Country Settings

Hi, For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium because of this. Emlyn

  • Newbie
  • Hi,   For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium beca...
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi all.. I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this: "You are registered for Spotify Premium until 2012-11-17. After this period your account will become a Spotify Free account ..." Firstly, i only ...

  • Gig Goer
  • Hi all..   I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this:   "You are registered for Spotify Premium until 2012-11-17. Afte...
  • Jude
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Spotify will not let me enter text.

I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinstalled multiple times.

  • Newbie
  • I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinst...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Solved!! recover accidentally deleted playlist?

Hi. Thanks for the potential help. I didn't know this was even available or I would've asked sooner. I accidentally deleted a playlist called OTHER COOL **bleep** about a week ago. I deleted it from my mobile device, thinking that i was just deleting...

  • Regular
  • Hi. Thanks for the potential help. I didn't know this was even available or I would've asked sooner. I accidentally deleted a playlist called OTHER COOL **bleep** about a week ago. I deleted it from ...
  • 13hellis
  • Regular
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Help!! I unlinked my facebook and all my playlists are gone!

Just like many others have posted, i unlinked my facebook (that i originally signed up to spotify with a year ago) just because i didnt want my music info posted on there anymore, i created another spotify account the same night with a spotify login,...

  • Casual Listener
  •  Just like many others have posted, i unlinked my facebook (that i originally signed up to spotify with a year ago) just because i didnt want my music info posted on there anymore, i created ano...
  • AngiePangieful
  • Casual Listener
  • 380 Views
  • 5 replies
  • 0 likes
  • 380 Views
  • 5 replies
  • 0 likes

Solved!! I cannot convert from the free to the Premium version on my iPad

After trying the free version of Spotify iPad I paid for the Premium edition via PayPal and received confirmation that “You have an active Spotify Premium Subscription on 2012-09-02” However, despite logging out and logging in again, I still have the...

  • Casual Listener
  • After trying the free version of Spotify iPad I paid for the Premium edition via PayPal and received confirmation that “You have an active Spotify Premium Subscription on 2012-09-02”   Howev...
  • Bkrajenke
  • Casual Listener
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

time limit vanished

Hey all Well on Sunday I had a time limit on my account which I knew was normal but I sign in today and my time limit has vanished, here is an image. I am a spotify free user (Used to be unlimited) so I not sure what's going on here? Thanks in advanc...

Time limit vanished
  • Roadie
  • Hey all   Well on Sunday I had a time limit on my account which I knew was normal but I sign in today and my time limit has vanished, here is an image.     I am a spotif...
  • MultipleGnat
  • Roadie
  • 635 Views
  • 4 replies
  • 0 likes
  • 635 Views
  • 4 replies
  • 0 likes

'Error Code: 410'

I have an account linked with my Facebook account, however yesterday when I tried to sign in I received an error message saying that my password was incorrect. I then tried to login on the website and received this message 'An error has occurred proc...

  • Newbie
  • I have an account linked with my Facebook account, however yesterday when I tried to sign in I received an error message saying that my password was incorrect.   I then tried to login on the...
  • sebastianj
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Payment Failure everytime

Hi having an issue trying to pay for the premium service with the 30 day free trial. First I tried my PayPal account in Euro. Failed. Second I tried my PayPal defaulting to my Visa card. Failed Third I tried my Visa Card. Card Declined. (Balance is f...

  • Casual Listener
  • Hi having an issue trying to pay for the premium service with the 30 day free trial. First I tried my PayPal account in Euro. Failed. Second I tried my PayPal defaulting to my Visa card. Failed...
  • fatboy
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Solved!! "Finally spotify has come to Ireland"

I've had a spotify account for about 4 years, and have been living in sweden til about 4 months ago. I recently moved to Ireland and was therefor unable to use my spotify account. Today I got this email stating that spotify was now available in Irela...

  • Visitor
  • I've had a spotify account for about 4 years, and have been living in sweden til about 4 months ago. I recently moved to Ireland and was therefor unable to use my spotify account. Today I got this em...
  • Peter__
  • Community Legend
  • 345 Views
  • 4 replies
  • 0 likes
  • 345 Views
  • 4 replies
  • 0 likes

joining for non facebook users

I've had spotify for over a year now my accounts linked to my facebook but im trying to make an account for my friend who doesnt have facebook how is that possible as i cant seen to find away on the site

  • Newbie
  • I've had spotify for over a year now my accounts linked to my facebook but im trying to make an account for my friend who doesnt have facebook how is that possible as i cant seen to find away on the ...
  • Stupify
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

I have an account, but cannot reach on my pc.

I have an account, but can`t reach it on my pc. I have downloaded it as well.

  • Newbie
  • I have an account, but can`t reach it on my pc. I have downloaded it as well.  
  • Liam
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Bye Bye Spotify.& Why.

Bye Bye Spotify for 1 day you were good , Until i was unable to remove radio stations. Then I read this has been going on forever. Past performance is a good indicator of future performance. Bye J.

  • Casual Listener
  • Bye Bye Spotify for 1 day you were good , Until i was unable to remove radio stations. Then I read this has been going on forever.   Past performance is a good indicator of future perfo...
  • Richard
  • Community Legend
  • 661 Views
  • 8 replies
  • 0 likes
  • 661 Views
  • 8 replies
  • 0 likes

Solved!! time limit

Hi I've only been using spotify free for a month and a half or so, but for a few days i haven't been able to listen to any music because i have '0 minutes left' but i thought that was only meant to happen after 6 weeks :s please help me!!

  • Newbie
  • Hi 🙂 I've only been using spotify free for a month and a half or so,  but for a few days i haven't been able to listen to any music because i have '0 minutes left' but i though...
  • Peter__
  • Community Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

hacked passsword

What should I do? My spotify is registered on a email that has been hacked and now i've forgotten the password but cannot get a new one since I cannot use the registered email. And I can't register a new account either since my facebook is already oc...

  • Casual Listener
  • What should I do? My spotify is registered on a email that has been hacked and now i've forgotten the password but cannot get a new one since I cannot use the registered email. And I can't register a...
  • Peter__
  • Community Legend
  • 248 Views
  • 5 replies
  • 0 likes
  • 248 Views
  • 5 replies
  • 0 likes

Many titles not available in Luxembourg

Hello, It's great that your service is now available in Luxembourg. But I am very disappointed: Many, i would say half of the popular songs are not available in Luxembourg. This makes your service absolutely inattractive. Services like Simfy and Deez...

  • Regular
  • Hello,   It's great that your service is now available in Luxembourg. But I am very disappointed: Many, i would say half of the popular songs are not available in Luxembourg. This makes...
  • winmarc
  • Regular
  • 323 Views
  • 4 replies
  • 0 likes
  • 323 Views
  • 4 replies
  • 0 likes