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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 225759 Views
  • 733 replies
  • 71 likes
  • Account
  • 225759 Views
  • 733 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1113095 Views
  • 118 replies
  • 106 likes
  • Account
  • 1113095 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59275 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59275 Views
  • 61 replies
  • 8 likes

Help: Can't Play Specific Files

So about a month or so ago, my Spotify player crashed and would not open when I tried to restart the program. Eventually I had to uninstall and reinstall, lost all my playlists and my link to Facebook, but I was able to fix this over time. Since this...

  • Casual Listener
  • So about a month or so ago, my Spotify player crashed and would not open when I tried to restart the program.  Eventually I had to uninstall and reinstall, lost all my playlists and my link to F...
  • wdyer417
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Payment failed - again!

I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I created a new account and it worked also ok until now....

  • Newbie
  • I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I cre...
  • Grayson
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Not able to activate 30€UnlimitedCard

hi, I bought a gift card the other day to activate, but keep getting this message: De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd.Helpdesk is not getting in contact with me.

  • Newbie
  • hi, I bought a gift card the other day to activate, but keep getting this message: De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd. Helpdesk i...
  • meahtenoha
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify Ads: Why do I get ads targeted for womens?

In my profile it says im a "Male".Why do I sometimes get advertisments for womens then? For example, I got a advertisment advertising out insurance for pregnant womens. (Länsförsäkringar gravidförsäkring)thats a little bit odd, because Im cannot be p...

  • Casual Listener
  • In my profile it says im a "Male". Why do I sometimes get advertisments for womens then?   For example, I got a advertisment advertising out insurance for pregnant womens. (Länsförsäkringar g...
  • Stupify
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Trial Subscription Fail

I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment. Since there isn't a way to call you guys about it, I'm posting it here. I would like a refund or a credit for next month, what can I do? I love the servic...

  • Casual Listener
  • I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment.    Since there isn't a way to call you guys about it, I'm posting it here. I would like a r...
  • Nickyg2006
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Secondary/Duplicate Account Problem

A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could a Moderator or Employee please help me with this pr...

  • Newbie
  • A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could ...
  • meahtenoha
  • Spotify
  • 1116 Views
  • 8 replies
  • 0 likes
  • 1116 Views
  • 8 replies
  • 0 likes

Where is my account?

Had premium since October, as of 2 days ago it looks as if I am a new customer. Am I still getting charged? Can I get back my playlists? What happened? And I don't know my old user name or password for spotify. So sad.

  • Visitor
  • Had premium since October,  as of 2 days ago it looks as if I am a new customer.   Am I still getting charged?   Can I get back my playlists?  What happened? And I don't know my o...
  • meahtenoha
  • Spotify
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

All playlists offline right before boarding plane. DNS and 3 devices error.

Hi guys, I was traveling yesterday. By plane. I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones because I really wanted to listen to some music and didn't want to h...

  • Gig Goer
  • Hi guys,   I was traveling yesterday. By plane.   I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones...
  • Marchiano
  • Gig Goer
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

My spotify ticker is gone.

A while ago, I wanted to remove some songs I listined to from the facebook Spotify ticker. I clicked the little x(not on the ticker. but next to the song title!) and pressed remove all(cause I am only using spotify for a week or so now. I wanted to r...

  • Newbie
  • A while ago, I wanted to remove some songs I listined to from the facebook Spotify ticker. I clicked the little x(not on the ticker. but next to the song title!) and pressed remove all(cause I am onl...
  • David
  • Spotify Legend
  • 2623 Views
  • 6 replies
  • 0 likes
  • 2623 Views
  • 6 replies
  • 0 likes

Country update pls!

Dear admins! it would be really nice of you, if you could change my country settings to Germany. Sure, I could do it on my own, but can't provide you with paying information, so that doesn't work out. I created the account in Sweden (free and unlimit...

  • Casual Listener
  • Dear admins!   it would be really nice of you, if you could change my country settings to Germany. Sure, I could do it on my own, but can't provide you with paying information, so that doesn't...
  • Sam
  • Spotify
  • 280 Views
  • 6 replies
  • 0 likes
  • 280 Views
  • 6 replies
  • 0 likes

Cannot open 'Spotify Exclusive' with premium account

Trijtje Oosterhuis published that Spotify Premium subscribers can listen to tracks of her newest album http://open.spotify.com/album/4xkW1Hihx8cwQVmXAf213r Although i have premium account the tracks are not available for playing. What is wrong? This ...

  • Casual Listener
  • Trijtje Oosterhuis published that Spotify Premium subscribers can listen to tracks of her newest album http://open.spotify.com/album/4xkW1Hihx8cwQVmXAf213r   Although i have premium account th...
  • ArieSpot
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Payment failure!

Hi, I got a payment failure and now I can't make new payment for Spotiry premium. My first payment was okay and I used Spotify one month. Currently I live in The Netherlands but all my credit cards are from Finland.. This should't be a problem...? At...

  • Newbie
  • Hi,   I got a payment failure and now I can't make new payment for Spotiry premium.   My first payment was okay and I used Spotify one month. Currently I live in The Netherlands but all...
  • Richard
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Impossible d'utiliser Spotify

Bonjour à tous, Il m'est impossible d'utiliser Spotify car il m'indique que "Le pays dans lequel vous vous trouvez ne correspond pas à celui renseigné sur votre profil". En effet je vis en France, je suis en France et sur mon profil il est indiqué qu...

  • Casual Listener
  • Bonjour à tous,   Il m'est impossible d'utiliser Spotify car il m'indique que "Le pays dans lequel vous vous trouvez ne correspond pas à celui renseigné sur votre profil". En effet je vis en F...
  • Richard
  • Roadie
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

I updated from Spotify Free to a 2-day trial of Spotify Premium and lost all my information.

Including all my playlists and inbox songs, which I'm trying to not be furious about, but did I agree to that when I blindly clicked, "I agree to terms and services"? If so, that's awful! If anyone could help, that'd be fantastic, as I'm currently ha...

  • Newbie
  • Including all my playlists and inbox songs, which I'm trying to not be furious about, but did I agree to that when I blindly clicked, "I agree to terms and services"? If so, that's awful! If anyone c...
  • jvanderb
  • Roadie
  • 1361 Views
  • 1 replies
  • 0 likes
  • 1361 Views
  • 1 replies
  • 0 likes

STILL can't access my premium account since 7th Feb

I STILL can't access my premium account since contacting support on 7th of Feb as a duplicate free account was associated with my facebook login. The last reply that I had from Spotify support was on the 21st of March (3 weeks ago). Having lost all h...

  • Visitor
  • I STILL can't access my premium account since contacting support on 7th of Feb as a duplicate free account was associated with my facebook login.   The last reply that I had from Spo...
  • 219 Views
  • 0 replies
  • 1 likes
  • 219 Views
  • 0 replies
  • 1 likes

Canceling Subscription

When you cancel your subscription, do you still keep your privileges with unlimited/premium until the 'renewal date'?

  • Regular
  • When you cancel your subscription, do you still keep your privileges with unlimited/premium until the 'renewal date'?
  • user-removed
  • Not applicable
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Refund required

I dowloaded four tunes on 31st March (one which failed) and subsequently, the purchases came out of my bank account. Spotify then billed me for a further 10 downloads and deducted £7.99 from by bank account. I did not download these 10 extra tunes, n...

  • Newbie
  • I dowloaded four tunes on 31st March (one which failed) and subsequently, the purchases came out of my bank account. Spotify then billed me for a further 10 downloads and deducted £7.99 from by bank ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! When I log in to my Spotify account from another computer I cannot get play lists and get adverts

On my everyday PC my spotify premium account works fine, but if i log onto another PC i cannot see my playlists and i get adverts. the same applied for my mobile app... it wont let me listen to songs as it thinks i dont have premium, which i do. Is t...

  • Casual Listener
  • On my everyday PC my spotify premium account works fine, but if i log onto another PC i cannot see my playlists and i get adverts. the same applied for my mobile app... it wont let me listen to songs...
  • ollieaylett
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • 773 Views
  • 2 replies
  • 0 likes

Unable to withdraw funds message, will Spotify re-attempt to charge for my subscription?

Hi, I got the 'Spotify has been unable to withdraw funds from your account due to a bank error. To ensure that your Spotify Unlimited subscription does not expire please contact your card issuer' message. This was because I had to cancel the card as ...

  • Casual Listener
  • Hi, I got the 'Spotify has been unable to withdraw funds from your account due to a bank error. To ensure that your Spotify Unlimited subscription does not expire please contact your card issuer' mes...
  • meahtenoha
  • Spotify
  • 1753 Views
  • 7 replies
  • 0 likes
  • 1753 Views
  • 7 replies
  • 0 likes

Switching Facebook accounts?

I want to deactivate/delete my Facebook account. I created a "dummy" Facebook account just for Spotify. What's the best way to go about this and retaining my playlists? Is it just signing up for Spotify again under the new account, and using the HTTP...

  • Newbie
  • I want to deactivate/delete my Facebook account.  I created a "dummy" Facebook account just for Spotify.    What's the best way to go about this and retaining my playlists?   ...
  • user-removed
  • Not applicable
  • 1355 Views
  • 2 replies
  • 0 likes
  • 1355 Views
  • 2 replies
  • 0 likes