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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187152 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187152 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Left the US, came back and still shows offline

I went abroad for a couple of months and now I'm back in the US. My Spotify keeps showing in offline mode and in the website it says that I can't use it because the 14 days to use it abroad are over. The thing is that I'm not abroad anymore! Help?

  • Newbie
  • I went abroad for a couple of months and now I'm back in the US. My Spotify keeps showing in offline mode and in the website it says that I can't use it because the 14 days to use it abroad are over....
  • Peter__
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Paying for months of Premium. Why am I still only Free?

This is getting ridiculous. I've tried the contact form numerous times, but only get a standard no-reply response with no answer to my problem. I've been paying for premium service for months, yet my account still says that I'm a Free user. I can not...

  • Newbie
  • This is getting ridiculous.  I've tried the contact form numerous times, but only get a standard no-reply response with no answer to my problem.  I've been paying for premium service for mo...
  • Jude
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I"M CANCELING CAUSE I CANNOT GET HELP

Im now turning to this community board for help. I have been getting billed for months for two accounts on my business card. i have no idea who set this up, or what the user name and PW are to access. i have used this wonderful "contact" form you spe...

  • Newbie
  • Im now turning to this community board for help.  I have been getting billed for months for two accounts on my business card.  i have no idea who set this up, or what the user name and PW a...
  • Richard
  • Community Legend
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! I paid but it won't work on my iPhone

I just upgraded and it still won't let me stream

  • Casual Listener
  • I just upgraded and it still won't let me stream
  • user-removed
  • Not applicable
  • 457 Views
  • 8 replies
  • 0 likes
  • 457 Views
  • 8 replies
  • 0 likes

Solved!! paymethod failiure

Hi! I have currenly had spotify premium, this was taken away when my card expired. This happened in September i think. Now have a new card and have registrated it to spotify, when i try to activate spotify premium again a red panel comes up and it sa...

  • Casual Listener
  • Hi!   I have currenly had spotify premium, this was taken away when my card expired. This happened in September i think. Now have a new card and have registrated it to spotify, when i...
  • user-removed
  • Not applicable
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Can't download purchased music

Hi! Yesterday I purchased 10 songs and the receipt is in my inbox, but I can't download the music. I tried to contact the support team, but the msg I got is that i should post my topic in the spotify forum. Anyone can help? Thanks N

  • Newbie
  • Hi! Yesterday I purchased 10 songs and the receipt is in my inbox, but I can't download the music. I tried to contact the support team, but the msg I got is that i should post my topic in the spotify...
  • Peter__
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Move offline-mode ability.

I am only aloud to have offline-ability on three devices.I have it on my homepc, my android-phone and on my office-computer.Now my homepc is dead. And i have bought a new one. How do i change so that i can continue to listen to my music when the netw...

  • Casual Listener
  • I am only aloud to have offline-ability on three devices. I have it on my homepc, my android-phone and on my office-computer. Now my homepc is dead. And i have bought a new one. How do i chang...
  • Jude
  • Spotify Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

NO SOLUTIONS WORK - Missing playlists/starred tracks am paying premium still but have no songs

My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on my android phone. I have used spotify for a long ti...

  • Regular
  • My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on ...
  • Peter__
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Wrong Country for Top Tracks

I recently signed up to Spotify, using an Australian address and Australian credit card. When I go to the "Top Tracks" I get the top tracks for Sweden (many of which are "Not allowed in my region"). I went back to the Spotify website and sure enough,...

  • Casual Listener
  • I recently signed up to Spotify, using an Australian address and Australian credit card.  When I go to the "Top Tracks" I get the top tracks for Sweden (many of which are "Not allowed in my regi...
  • Jude
  • Spotify Legend
  • 756 Views
  • 4 replies
  • 0 likes
  • 756 Views
  • 4 replies
  • 0 likes

Lost all my playlists

Lost all my playlists on my account. Had an account before the facebook email account link thing. Used it on my phone for a while, but something happened - behaved like two seperate accounts - then it seperated the accounts I think - removing all the...

  • Casual Listener
  • Lost all my playlists on my account. Had an account before the facebook email account link thing. Used it on my phone for a while, but something happened - behaved like two seperate accounts - then i...
  • Sam
  • Spotify
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

E-Card paypall

A friend of mine bought me an E-card via Paypall. She got an Error screen but a her paypall balance was reduced with 29,97 euro's for the 3 month E-card Now a couple of hours further we still didn't received the code, nor she, nor me... What's happen...

  • Newbie
  • A friend of mine bought me an E-card via Paypall.   She got an Error screen but a her paypall balance was reduced with 29,97 euro's for the 3 month E-card   Now a couple of hours fu...
  • Sam
  • Spotify
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

lista de reproducción

hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea como hago yo con listas de otras personas.Por ejempl...

  • Visitor
  • hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea c...
  • user-removed
  • Not applicable
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

publish playlist

hello, excuse me for my English.I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear.For example, if I write in the search box "falling in love at a coffee shop", some search results appear me with tho...

  • Visitor
  • hello, excuse me for my English. I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear. For example, if I write in the search box "falling in love at...
  • 718 Views
  • 0 replies
  • 0 likes
  • 718 Views
  • 0 replies
  • 0 likes

all my playlists are gone?

spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all just disapeared and i can see this has happened to...

  • Casual Listener
  • spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all...
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

spotify/netflix

Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell.. [Snip - Email Address - Mod] send me something n...

  • Newbie
  • Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell...
  • Peter__
  • Community Legend
  • 807 Views
  • 3 replies
  • 0 likes
  • 807 Views
  • 3 replies
  • 0 likes

Payment failed

Hello Mr. Spotify I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I can't get it through myself as well. There is no issue with account, car...

  • Casual Listener
  • Hello Mr. Spotify 🙂   I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I ca...
  • ziffis
  • Casual Listener
  • 784 Views
  • 7 replies
  • 0 likes
  • 784 Views
  • 7 replies
  • 0 likes

What do I have to do to get some help around here?

I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and still no help. Is there a number I can call to get thi...

  • Visitor
  • I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and sti...
  • Peter__
  • Community Legend
  • 376 Views
  • 7 replies
  • 0 likes
  • 376 Views
  • 7 replies
  • 0 likes

Bezahlung fehlgeschlagen

Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade mir Spotify Premium holen und mit Paypal bezahlen. ...

  • Newbie
  • Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade ...
  • MiLeX
  • Newbie
  • 2710 Views
  • 1 replies
  • 1 likes
  • 2710 Views
  • 1 replies
  • 1 likes

Subscription Billing

Hi, I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed because I'm a college student with no job and I'm kind of jus...

  • Newbie
  • Hi,   I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed...
  • Peter__
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Payment problem

I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.

  • Newbie
  • I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.
  • Peter__
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes