Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4561 Views
  • 1 replies
  • 9 likes
  • Security
  • 4561 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464682 Views
  • 976 replies
  • 111 likes
  • Account
  • 464682 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205450 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205450 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113147 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113147 Views
  • 72 replies
  • 12 likes

I forgot my email address...

Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, the card data, etc. only the ema...

  • Regular
  • Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can prov...
  • Richard
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

I have a UK Premium Subscription... Will it work in Canada?

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travelling for four months.

  • Casual Listener
  • Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travell...
  • bluemonkeyape
  • Casual Listener
  • 1026 Views
  • 2 replies
  • 0 likes
  • 1026 Views
  • 2 replies
  • 0 likes

Solved!! Account Confusion Question

Hi there - I've been a premium user for the past few months with auto pay via CC set up. Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believe I clicked something along the lines of 'remove Facebook sync', or somet...

  • Casual Listener
  • Hi there -   I've been a premium user for the past few months with auto pay via CC set up.   Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believ...
  • OMS211
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Everthing seems ok -but cannot play music!?

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, do...

  • Newbie
  •   Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens w...
  • meahtenoha
  • Spotify
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Country Selection

Hi, i created a Account via my Facebook Account while i was in Spain (vacations). So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a german ip,but i'm in germany. Can someone help me?

  • Newbie
  • Hi, i created a Account via my Facebook Account while i was in Spain (vacations) . So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a ger...
  • meahtenoha
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Logging in to my spoitfy account but its my friends name

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and my profile pitcure its by friends and its all of her...

  • Newbie
  • My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and...
  • meahtenoha
  • Spotify
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Can't upgrade from unlimited to Premium

Hi, I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card. However, when entering the card pin, I chose 2 months of spotify unlimited, instead of 1 month of Spotify Premium. I want to use my IPAD for Spoti...

  • Regular
  • Hi,   I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card.   However, when entering the card pin, I chose 2 months of spotify unlimite...
  • j0lssoni
  • Casual Listener
  • 2838 Views
  • 20 replies
  • 0 likes
  • 2838 Views
  • 20 replies
  • 0 likes

Getting e-mails from another Spotify account!

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is.

  • Newbie
  • I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is. 
  • 687 Views
  • 0 replies
  • 0 likes
  • 687 Views
  • 0 replies
  • 0 likes

Commercials getting out of hand.

I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I would like to hear more music than commercials somet...

  • Visitor
  • I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I w...
  • MultipleGnat
  • Roadie
  • 939 Views
  • 2 replies
  • 0 likes
  • 939 Views
  • 2 replies
  • 0 likes

Not downloading the purchased track

Hi. The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the last four times I've clicked on the purchased button again, belie...

  • Casual Listener
  • Hi.   The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the las...
  • jokkajervi
  • Casual Listener
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Regelmäßig Monatliche Probleme - Zahlung wird nicht registriert!!!

ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €. Beim letzten mal gab es einen Fehler und mir wurde versprochen ich bekäme einen gratis Gutschein für ein...

  • Casual Listener
  • ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €.  Beim letzten mal gab es einen Fehler und mi...
  • Phoenix-CGN
  • Casual Listener
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

"Playlists Created" section on Facebook Timeline

I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have published was featured in that box - how do I get the...

  • Roadie
  • I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have pu...
  • GreenOnions
  • Roadie
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Why can't I sign up for a new account?

I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds). I'd be happy to sign up for a new US based account, but since ...

  • Newbie
  • I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds).  I'd b...
  • Sam
  • Spotify
  • 5138 Views
  • 2 replies
  • 0 likes
  • 5138 Views
  • 2 replies
  • 0 likes

Account issue

So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank. i opened the app on my desktop and it crashed a few times and then wanted to run me through the tutorial. I lost all my playlist...

  • Newbie
  • So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank.  i opened the app on my desktop and it crashed a few times and then want...
  • Sam
  • Spotify
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Price in Australia

Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?

  • Newbie
  • Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?
  • MattSuda
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

I disconnected from facebook...

I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?

  • Newbie
  • I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Offline Sync not working

Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?

  • Casual Listener
  • Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?
  • Liam
  • Community Legend
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

tomt på kontot

hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket

  • Newbie
  • hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket
  • neo-x
  • Community Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Please Help - Sound Check?

Help! Does Spotify have anything like Sound Check on iTunes that will level out the music

  • Casual Listener
  • Help! Does Spotify have anything like Sound Check on iTunes that will level out the music
  • Jaggedrock
  • Newbie
  • 3600 Views
  • 2 replies
  • 0 likes
  • 3600 Views
  • 2 replies
  • 0 likes

Need a spotify username

Hey Spotifyusers! I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app for it. So i thought awesome! and downloaded it right away. I wa...

  • Newbie
  • Hey Spotifyusers!   I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app ...
  • neo-x
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes