Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I was wondering if it was possible to buy someone a gift card , but only for buying tracks with it. I can't find it anywhere. There is only a gift card that includes spotify premium. You probably need premium to buy tracks etc. but then there is ...
I have no top list for the music I listen to. So I can't see what artist/songs i have listen to the most.Anyone know the reason. It's been like this for several months now.
Hi.. I got my spotify acount and a facebook made one that uses the same email, I would love to remove the facebook made one. because I get "fail to enable spotify social" conecting to facebook having both using the same email.
Spotify wont let me log in with my original username and password, when i go to reset my password it says that i log in through facebook and i need to enter my facebook email address and password.. but when i log in through facebook all my playlists ...
How come "Allsang pa skansen" with "Anders Lundin" seems to fit into my metall playlists somehow? Very disturbing.. feels very much like someone payed a lot of money to get played, no matter what else you are listening to. Am I alone with this "issue...
I'm trying to buy downloads and then this pops up What am I supposed to see here?
Some folks are experiencing problems with their playlists. Don't worry. Your playlists will be back shortly. We're aware of the issue and working on a fix. We'll update you as soon as we know more.
Rorey
I got the 30 day trial about 2-3 hours ago. It was working fine. Now it keeps asking me if my debit card is issued in the same country as my spotify account is based in. So, unless a war has broken out and countries have changed hands within the last...
My account was hacked under the login name "dregur". They changed my e-mail address on the account from my personal gmail account to something else, and I saw on a shared playlist that the name on the account was changed to the person that hacked my ...
I can't listen to spotify without having a facebook account. And I pay a premium on it. I want to be off of facebook, but I also want to listen to music. How do I create spotify username password credentials seperate from facebook. When I try to, it ...
I just bought a new phone today and got a Spotify premium with it, that's all good and just what I wanted, but... See I already had an account, but since I didn't remember the username (that ghastly long number thingie) we (seller and me) ended up pu...
Spotify never let me set up a Spotify login as far as i can tell. insists that I login via Facebook. I dont want to do that oplease help
Hi, After a credit card renewal by the bank, my automatic Spotify Premium payment failed last month, as I forgot to update my account. My membership was changed back to a Free membership (without any real warning from Spotify). Only at that moment I ...
I called Telia support just a few mins ago and they say everything look ok, they pay for premium. But for a week or two I havent been able to listen to spotify on my phone and on my computer there is extremely irritating ads. So where's the problem t...
I can only log in with Facebook, somebody stole My spotifyacc. What to do?
Is it possible to purchase a yearly subscription? If so what would the price be and where would i find it?
Hi, I'm Laura and I live in Spain. I had Spotify free account before going to live to UK for a month. I changed the country at the profile page and it worked perfectly. Now I'm back in Spain and, after lettingthe 14 days pass by mistake, now i can't ...
When I start Spotify I see in the corner an red balk with 'remaining time'. What's the meaning of that balk?
I recently took a vacation to a city in California where I later discovered that someone from that region subscribed to one of my playlists. I'm not friends with this person, nor are any of my friends. Just curious how this is able to happen?
I just bought spotify unlimited on PayPal, and it says my transaction is successful and I was emailed the reciept. However, when u sign in in myiPad with the account used to purchas the unlimited pack, it says I need premium to listen to the music. H...