Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157815 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157815 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10678 Views
  • 3 replies
  • 10 likes
  • Security
  • 10678 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508076 Views
  • 985 replies
  • 112 likes
  • Account
  • 508076 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124640 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124640 Views
  • 74 replies
  • 12 likes

Offline Mode Data Usage?

Hey there, I have a quick question about offline mode. I have premium, and want to use the offline mode for a flight I have later today. However, I was wondering how the offline mode works with your data. I have 500 songs currently started on spotify...

  • Newbie
  • Hey there, I have a quick question about offline mode. I have premium, and want to use the offline mode for a flight I have later today. However, I was wondering how the offline mode works with your...
  • user-removed
  • Not applicable
  • 8172 Views
  • 6 replies
  • 0 likes
  • 8172 Views
  • 6 replies
  • 0 likes

Can I buy a suscription with appstore?

I'm a newbie on ios but i used spotify free on windows. Can i buy a suscription in appstore? I'd like to be premiun but i dont have a credit card.

  • Newbie
  • I'm a newbie on ios but i used spotify free on windows. Can i buy a suscription in appstore? I'd like to be premiun but i dont have a credit card.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Gift card: my code is invalid

I have just (30 minutes ago) bought a gift card at a local Albert Heijn (supermarket) worth €10, 1 month of Spotify premium. However, when I try to activate my card, it gives me the following error notification: De Premium-code die je hebt opgegeven ...

  • Newbie
  • I have just (30 minutes ago) bought a gift card at a local Albert Heijn (supermarket) worth €10, 1 month of Spotify premium. However, when I try to activate my card, it gives me the following error n...
  • David
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

albums removed??

Hi, I used to enjoy listening to SIlicone Soul "A Soul Thing" but it is no longer available on spotify - for why?? How do I get it back?

  • Casual Listener
  • Hi,   I used to enjoy listening to SIlicone Soul "A Soul Thing" but it is no longer available on spotify - for why??   How do I get it back?
  • David
  • Spotify Legend
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

Login issue

hi guys having a problem i downloaded the spotify app for my samsung galaxy s3, but my cousin was logged into facebook on my phone and when i linked spotify with facebook it linked to his account, i cant seem to get it to link with mine now at all wh...

  • Casual Listener
  • hi guys having a problem   i downloaded the spotify app for my samsung galaxy s3, but my cousin was logged into facebook on my phone and when i linked spotify with facebook it linked to...
  • jblack987
  • Casual Listener
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Signed in with Facebook - NO MORE PREMIUM!

I've been paying for premium for a few months now, and I decided to try and link my Facebook account to see if the social function of Spotify was useful. When I tried to get it going, it ended up creating a new account, and now I can no longer access...

  • Visitor
  • I've been paying for premium for a few months now, and I decided to try and link my Facebook account to see if the social function of Spotify was useful. When I tried to get it going, it ended up cre...
  • meahtenoha
  • Spotify
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Expired premium Account reactivate​d but not workin...

I have entered this forum for the 1st time, and I find that some people are having same problem as mine: my premium account expired due to a problem with my credit card and when I re activated my suscription the very same day it expired, I'm receivin...

  • Casual Listener
  • I have entered this forum for the 1st time, and I find that some people are having same problem as mine: my premium account expired due to a problem with my credit card and when I re activated my s...
  • meahtenoha
  • Spotify
  • 1868 Views
  • 7 replies
  • 0 likes
  • 1868 Views
  • 7 replies
  • 0 likes

Logging in via facebook

Hi, When I log in on spotify via Facebook, someone elses account comes up. I got contacted by this person on Facebook wondering why I am listed as owner of her account. What has happened here?Lene

  • Casual Listener
  • Hi, When I log in on spotify via Facebook, someone elses account comes up. I got contacted by this person on Facebook wondering why I am listed as owner of her account. What has happened here? Lene
  • meahtenoha
  • Spotify
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Two issues: Unhide playlists from FB and getting playlists to show up on FB in the first place

First off, the playlists I have been creating have not been showing up on FB, and I have made sure that the box next to Spotify Social and Share to FB are checked. I also have all three boxes: playlists, artists, and tracks checked. I tried disconnec...

  • Newbie
  • First off, the playlists I have been creating have not been showing up on FB, and I have made sure that the box next to Spotify Social and Share to FB are checked. I also have all three boxes: playli...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

the different between premium account and unlimited account

hi whats the difference between premium and unlimited account? =] cheers

  • Newbie
  • hi whats the difference between premium and unlimited account? =]   cheers  
  • licenced
  • Community Legend
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

How long has a song to run until the artist will get payed?

How long has a song to run until the artist will get payed? The whole song? 10 seconds? Something in between?

  • Casual Listener
  • How long has a song to run until the artist will get payed? The whole song? 10 seconds? Something in between?
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

I pay monthly

I pay monthly and it means I can listen to music unlimited!? But now it says I used my hours and minutes?? Is it suppose to happen even when i pay? Please help me to figure out this. Thanks in advance have a good day! jessica

  • Newbie
  • I pay monthly and it means I can listen to music unlimited!? But now it says I used my hours and minutes?? Is it suppose to happen even when i pay? Please help me to figure out this.   Tha...
  • Sam
  • Spotify
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Did survey, no GC?

Hey guys, On the 15th of June I got an email from Spotify saying that if I did a survery I would get a $10 Amazon gift card. I did the survey and have been waiting patiently for this but have not got it yet! Does anyone know how I can get this? Or ha...

  • Casual Listener
  • Hey guys,   On the 15th of June I got an email from Spotify saying that if I did a survery I would get a $10 Amazon gift card. I did the survey and have been waiting patiently for this but h...
  • Lok3sh
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Still having problem with Premium

So i got mail from the support regarding my premium problem where im having free even tho i payed it, The support tells me to send a Screenshot of my spotify wich i did. Not sure tho where to send it, i Did send it to same adress where my mail came f...

  • Regular
  • So i got mail from the support regarding my premium problem where im having free even tho i payed it, The support tells me to send a Screenshot of my spotify wich i did. Not sure tho where to send it...
  • Sam
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Gift card: Code is invalid

Greetings! So I just bought a gift card but when I write in the PIN, it says the code is invalid.. I've written the code correctly and I don't see what I couldv'e done wrong.. Any other way of redeeming it? Such as with the Card #?

  • Regular
  • Greetings! So I just bought a gift card but when I write in the PIN, it says the code is invalid.. I've written the code correctly and I don't see what I couldv'e done wrong.. Any other way of redeem...
  • Sam
  • Spotify
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Spotify Premium

So I upgraded to Spotify Premium a month or so ago and everything was working great. I forgot to update my credit card information on my account when the renewal day of the month hit so obviously I was not able to get Premium until I updated the card...

  • Newbie
  • So I upgraded to Spotify Premium a month or so ago and everything was working great. I forgot to update my credit card information on my account when the renewal day of the month hit so obviously I w...
  • Sam
  • Spotify
  • 285 Views
  • 3 replies
  • 1 likes
  • 285 Views
  • 3 replies
  • 1 likes

Recover deleted playlist

Hey there, I accidentally deleted a beloved playlist. Is there a possibility to recover it? Love you all. edit: ah **uh-oh**, there's already an existing thread for that topic

  • Casual Listener
  • Hey there,   I accidentally deleted a beloved playlist. Is there a possibility to recover it? 😞    Love you all.   edit: ah **uh-oh**, there's already an existing thr...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Unregister account

I have to change my Spotify username, and I've realized that I can't do that. I think I have to unregister my Spotify account first and then create a new. How do I do?

  • Casual Listener
  • I have to change my Spotify username, and I've realized that I can't do that. I think I have to unregister my Spotify account first and then create a new. How do I do?
  • Stupify
  • Community Legend
  • 1310 Views
  • 3 replies
  • 0 likes
  • 1310 Views
  • 3 replies
  • 0 likes

Yearly Subscription

Good evening, Just out of curiousity, why is a yearly subscription exactly the same price as 12 single monthly subscriptions would total? Usually you would get a saving if you wanted to go yearly, yet here there is no incentive to go yearly! Kind Reg...

  • Newbie
  • Good evening,   Just out of curiousity, why is a yearly subscription exactly the same price as 12 single monthly subscriptions would total? Usually you would get a saving if you wanted to go...
  • 1217 Views
  • 0 replies
  • 3 likes
  • 1217 Views
  • 0 replies
  • 3 likes

Solved!! Change of e-mail

Hello! So my old e-mail account that is currently bound to my Spotify account is inaccessible. Therefore, I want to change the e-mail address.. Sadly, it says that the new e-mail is already in use but when I try to get a hold of the account that is s...

  • Regular
  • Hello! So my old e-mail account that is currently bound to my Spotify account is inaccessible. Therefore, I want to change the e-mail address.. Sadly, it says that the new e-mail is already in use bu...
  • Lynzinie
  • Regular
  • 1215 Views
  • 6 replies
  • 0 likes
  • 1215 Views
  • 6 replies
  • 0 likes