Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 329 Views
  • 0 replies
  • 6 likes
  • Security
  • 329 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436844 Views
  • 971 replies
  • 108 likes
  • Account
  • 436844 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194235 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194235 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106456 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106456 Views
  • 70 replies
  • 11 likes

Superuser Contribution Need help recovering my premium acct. I purchased a new phone and lost my premium account info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 551 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 551 Views
  • 2 replies
  • 0 likes

Solved!! Unable to find/add a friend whose username I know

Hello! I have a friend on Spotify, she has no Facebook but I know her Spotify username. I also have no Facebook. I managed to subscribe to a playlist of hers (after she gave me its URL). Likewise, she managed to subscribe to a playlist of mine. I am ...

  • Regular
  • Hello!   I have a friend on Spotify, she has no Facebook but I know her Spotify username. I also have no Facebook.   I managed to subscribe to a playlist of hers (after she g...
  • Pm698
  • Newbie
  • 5096 Views
  • 12 replies
  • 0 likes
  • 5096 Views
  • 12 replies
  • 0 likes

Account Hacked

alexandria.galevPremiumCanada iPhone XS MaxIOS A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to" category there were playlists that I had never even clicked on before. When I wen...

  • Visitor
  • alexandria.galev Premium Canada   iPhone XS Max IOS     A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to...
  • Billy-J
  • Spotify Star
  • 1150 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1150 Views
  • 1 replies
  • 0 likes

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais.

  • Visitor
  • Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais. 
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

New Update Sucks, How to switch it back

PlanPremiumCountryU.S.DeviceSamsungOperating SystemAndroid This New Update SUCKS! I've never posted on here before but after today I can't help it. I personally e-mailed Spotify Support explaining my frustration. After that I found this website and s...

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Operating System Android   This New Update SUCKS! I've never posted on here before but after today I can't help it. I personally e-maile...
  • hoodeddefender
  • Gig Goer
  • 7102 Views
  • 6 replies
  • 9 likes
  • Account
  • 7102 Views
  • 6 replies
  • 9 likes

SEND A MESSAGE OR SONG THROUGH SPOTIFY - not third party

Plan- PremiumCountry- CanadaDevice- Huawei Android or Mac computer desktop app. I simply want to send a song THROUGH Spotify to another Spotify user that I follow. AND send a message THROUGH Spotify. NOT through a third party integration (facebook, m...

  • Newbie
  • Plan- Premium Country- Canada Device- Huawei Android or Mac computer desktop app.   I simply want to send a song THROUGH Spotify to another Spotify user that I follow.    AN...
  • Bethany_Dawn
  • Community Legend
  • 1102 Views
  • 1 replies
  • 0 likes
  • Account
  • 1102 Views
  • 1 replies
  • 0 likes

Getting charged on free subscription

I’m on a free Spotify account (have checked my account to make sure) but I’ve just noticed for the month of June and July I’ve been charged a monthly fee. There is no other account that should be using my personal credit card. How do I fix this?

  • Visitor
  • I’m on a free Spotify account (have checked my account to make sure) but I’ve just noticed for the month of June and July I’ve been charged a monthly fee. There is no other account that should be usi...
  • Luan
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Write “Bestätigung” instead of „Betätigung” in confirmation email

Dear Sir or Madam, one would be thrilled if one of your underlings could insert the letter ‘s’ after the second letter of the word “Betätigung” in the German version of the email that confirms the subscription renewal, thus turning an “exertion” (Bet...

  • Casual Listener
  • Dear Sir or Madam,   one would be thrilled if one of your underlings could insert the letter ‘s’ after the second letter of the word “Betätigung” in the German version of the email that confir...
  • Peter
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 567 Views
  • 3 replies
  • 0 likes

Not showing any followers or following in my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 860 Views
  • 3 replies
  • 0 likes
  • Account
  • 860 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution changing country

FreeCountryFrom Switzerland to South AfricaDeviceSamsung galaxy S6 edge + Computer Operating SystemAndroid Oreo, Windows 10 My Question or IssueI had Spotify Premium while I was living in Switzerland. Now I moved out from Switzerland and live in Sout...

  • Casual Listener
  • Free Country From Switzerland to South Africa Device Samsung galaxy S6 edge + Computer   Operating System Android Oreo, Windows 10   My Question or Issue I had Spotify Premiu...
  • Katerina
  • Spotify Legend
  • 1358 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Other
  • 1358 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution My profile name got replaced by random letters and numbers

Been an user for a longer time now, but just recently I noticed my profile name and picture got reset and I just don't like having "21kzbgkmyzi4kcbolkvifvxcq" as my profile name, tried to follow some instructions on spotify's help page, but there isn...

  • Casual Listener
  • Been an user for a longer time now, but just recently I noticed my profile name and picture got reset and I just don't like having "21kzbgkmyzi4kcbolkvifvxcq" as my profile name, tried to follow some...
  • Gabolsgabs
  • Visitor
  • 1677 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1677 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

PlanPremiumuk DeviceMacbook My account seems to be strangly compromised, it keeps randomly playing various Trapp and Rap artists (when clicking through they seem very scammy ie albums with 30 tracks under 1 minute long!) https://open.spotify.com/arti...

  • Regular
  • Plan Premium uk   Device Macbook   My account seems to be strangly compromised, it keeps randomly playing various Trapp and Rap artists (when clicking through they seem very scammy i...
  • Katerina
  • Spotify Legend
  • 3112 Views
  • 16 replies
  • 5 likes
  • Account
  • 3112 Views
  • 16 replies
  • 5 likes

Solved!! French music on an American account

Hey all, I am French but I study in the U.S. so I have an American student account. However, there are some French artist that I want to listen to that are not listed on the American Spotify. What can I do to access these songs?

  • Casual Listener
  • Hey all,   I am French but I study in the U.S. so I have an American student account. However, there are some French artist that I want to listen to that are not listed on the American Spotify...
  • t_r5lj9f2-c
  • Newbie
  • 2263 Views
  • 2 replies
  • 0 likes
  • Account
  • 2263 Views
  • 2 replies
  • 0 likes

New password not working

I reset my password but it does not work. Tried to log back in with the new password and it says it is incorrect/invalid. What to do?

  • Visitor
  • I reset my password but it does not work. Tried to log back in with the new password and it says it is incorrect/invalid. What to do?  
  • Billy-J
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
  • 629 Views
  • 1 replies
  • 0 likes

Spotify account name weird code?

Hello, just wondering if this can be fixed to my actual name like it was before? I believe discord managed to stuff everything up.

Capture.PNG
  • Visitor
  • Hello, just wondering if this can be fixed to my actual name like it was before? I believe discord managed to stuff everything up.   
  • ListenToGlobal
  • Composer
  • 1766 Views
  • 8 replies
  • 0 likes
  • Account
  • 1766 Views
  • 8 replies
  • 0 likes

Cant log-in to correct account

PlanPremiumCountryUK Operating SystemWindows 10, My Question or Issuei just recently upgraded my pc to windows 10 and before (old windows 7) i use to log in with facebook so now when i try to log in with facebook it comes up with error 3 saying user ...

  • Casual Listener
  • Plan Premium Country UK   Operating System Windows 10,   My Question or Issue i just recently upgraded my pc to windows 10 and before (old windows 7) i use to log in with faceboo...
  • madmanmoose
  • Casual Listener
  • 533 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 533 Views
  • 1 replies
  • 0 likes

Lost downloads

Plan - PremiumCountry - UKDevice - iPhone 7Operating System - iOS 12My Question or Issue - Today I logged on to Spotify to see that I lost about 150 of my 'liked' songs, maybe a few months worth. These had been downloaded to my phone - I still have a...

  • Casual Listener
  • Plan - Premium Country - UK Device - iPhone 7 Operating System - iOS 12 My Question or Issue - Today I logged on to Spotify to see that I lost about 150 of my 'liked' songs, maybe ...
  • Billy-J
  • Spotify Star
  • 1135 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 1135 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution New update June 2019 sucks SWITCH IT BACK

PremiumUSA LG Stylo 4 Android The update for june 2019 android sucks i logged in and the layout is different listed by albums not songs which is stupid and I have premium whoever thought is an **bleep**! and should be fired I'm not able to enjoy my m...

  • Newbie
  •   Premium USA   LG Stylo 4   Android     The update for june 2019 android sucks i logged in and the layout is different listed by albums not songs which is stupid an...
  • Guido
  • Spotify Legend
  • 72729 Views
  • 284 replies
  • 680 likes
  • Account
    Other
    Subscription
    Unlimited
  • 72729 Views
  • 284 replies
  • 680 likes

connect the spotify account to the facebook account

PlanFreeCountryFrance Operating System( Android Oreo, Windows 10) My Question or Issue Hello, I disconnected my facebook account to my spotify account. By doing this, I lost my user name and now have an ugly series of numbers. (By the way, it would b...

  • Visitor
  • Plan Free Country France   Operating System ( Android Oreo, Windows 10)   My Question or Issue   Hello,    I disconnected my facebook account to my spotify a...
  • Luan
  • Spotify Star
  • 585 Views
  • 1 replies
  • 2 likes
  • Account
    Free
  • 585 Views
  • 1 replies
  • 2 likes

Not sure if I have set up more than one premium family account instead of adding to mine!

I was on premium membership and decided to upgrade to family premium to add my partner on to the account,.When I did it it said you now have a family account and with my payment details again and confirm payment, but I think somehow instead of adding...

  • Visitor
  • I was on premium membership and decided to upgrade to family premium to add my partner on to the account,.When I did it it said you now have a family account and with my payment details again and con...
  • Luan
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 405 Views
  • 1 replies
  • 0 likes