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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282666 Views
  • 830 replies
  • 88 likes
  • Account
  • 282666 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134223 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134223 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76200 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76200 Views
  • 63 replies
  • 9 likes

Reset recommendations

PlanPremiumCountry GBDevice(Alexa, Samsung Galaxy S9, Laptop)Operating System(Windows 10) My Question or Issue My father-in-law came around the other night to babysit. He apparently asked Alexa to play some of his favourite songs using spotify and no...

  • Newbie
  • Plan Premium Country  GB Device (Alexa, Samsung Galaxy S9, Laptop) Operating System (Windows 10)   My Question or Issue  My father-in-law came around the other night to babys...
  • WevertReis
  • Regular
  • 26636 Views
  • 1 replies
  • 11 likes
  • Account
    Other
    Premium
  • 26636 Views
  • 1 replies
  • 11 likes

Share data between 2 accounts

Hi, I am on a familly plan - mainly not to interupt each other to listen to music with my wife.Thing is she want's to have the list's update with stuff I listen to as she likes the recomendations she gets based on that. Is there a chance to have 2 ac...

  • Casual Listener
  • Hi,   I am on a familly plan - mainly not to interupt each other to listen to music with my wife. Thing is she want's to have the list's update with stuff I listen to as she likes the recomen...
  • WevertReis
  • Regular
  • 317 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 317 Views
  • 3 replies
  • 0 likes

account info

PlanPremiumCountry CanadaDevicesamsung galaxy and pcOperating Systemandroid and windows 10 My Question or Issue I signed up with facebook about a year ago. I noticed my username changed from my fb name to numbers and letters a while ago. Now my pictu...

  • Visitor
  •   Plan Premium Country  Canada Device samsung galaxy and pc Operating System android and windows 10   My Question or Issue  I signed up with facebook about a year ago. ...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Can I get the free trial and when it ends pay for 6 months instead of paying monthly?

I'm new, never had an account before. I want to try Premium for free but instead of having to pay the monthly subscription let's say I want to pay for 6 months or a year. Is that an option with the free trial? Or is it just a free and then I have to ...

  • Newbie
  • I'm new, never had an account before. I want to try Premium for free but instead of having to pay the monthly subscription let's say I want to pay for 6 months or a year. Is that an option with the f...
  • Loxer
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

I keep getting signed out

PlanPremium (Student)CountryUnited StatesDeviceSamsung Galaxy S7Operating SystemWindows 10 & Android My Question or IssueFor the last couple of days, I am getting signed out of Spotify on all of my devices. The web player at work is asking me to sign...

  • Casual Listener
  • Plan Premium (Student) Country United States Device Samsung Galaxy S7 Operating System Windows 10 & Android   My Question or Issue For the last couple of days, I am getting signed ...
  • Loxer
  • Spotify Star
  • 665 Views
  • 2 replies
  • 1 likes
  • Login
    Other
  • 665 Views
  • 2 replies
  • 1 likes

My name is wrong

I have a Premium account and my name is completely wrong.Maybe it was connected to someone’s Facebook account but it was not mine. I don’t even have a Facebook account. My name is Pupo Neto, and that’s the name I’d like to see there. Im in Brazil, I ...

  • Newbie
  • I have a Premium account and my name is completely wrong. Maybe it was connected to someone’s Facebook account but it was not mine.  I don’t even have a Facebook account.   My name is P...
  • WevertReis
  • Regular
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 187 Views
  • 1 replies
  • 0 likes

All my playlists gone

Well as the title says, all my playlists and followed playlist are gone. I´ve been trying to recreate playlists but I dont find them except one but I havent deleted any and I was listening yesterday on these playlists. They are gone on every device I...

  • Newbie
  • Well as the title says, all my playlists and followed playlist are gone. I´ve been trying to recreate playlists but I dont find them except one but I havent deleted any and I was listening yesterday ...
  • Loxer
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOPPIO ACCOUNT MA UNO NON TRASMIGRATO

Buongiorno,sono passato a Premiujm Family. Avevo due account diversi con differenti playlist. Sul Premium Family ho adesso solo l'account che ho indicato nel passaggio. Come faccio ad avere le playlist del secondo account, o anche il secondo account ...

  • Visitor
  • Buongiorno, sono passato a Premiujm Family. Avevo due account diversi con differenti playlist. Sul Premium Family ho adesso solo l'account che ho indicato nel passaggio. Come faccio ad avere le play...
  • Guido
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con premium

Pague mi cuenta premium , pasan 2 dias y deja de ser premium, luego debo volver a inscribir mi tarjeta de credito y asi sucesivamente . Que hago? Gracias .

  • Newbie
  • Pague mi cuenta premium , pasan 2 dias y deja de ser premium, luego debo volver a inscribir mi tarjeta de credito y asi sucesivamente . Que hago? Gracias .
  • Guido
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connexion impossible

Bonjour j'ai un compte spotify depuis plus de 2 ans et depuis peu impossible de me connecter. En creant un nouveau compte ca fonctionne mais je veux utiliser mon compte habituelle pour les sauvegardesMerci

  • Newbie
  • Bonjour j'ai un compte spotify depuis plus de 2 ans et depuis peu impossible de me connecter.  En creant un nouveau compte ca  fonctionne mais je veux utiliser mon compte habituelle pour l...
  • Guido
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help music

salve, come posso trasferire musiche da "la tua libreria" in una nuova playlist?

  • Newbie
  • salve, come posso trasferire musiche da "la tua libreria" in una nuova playlist?
  • Guido
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution tili poisto

pyydan pistaman tilin kaikki eetu kakkonen nimella olevat tilitt:eetu kakkonen

  • Newbie
  • pyydan pistaman tilin kaikki eetu kakkonen nimella olevat tilit t:eetu kakkonen
  • Guido
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to connect and control Spotify from Android to windows

Hi I'm using Spotify some few months now. For me it's really nice to control my music's (so Spotify too) from my Android phone to pass to next song or control the volume. But since 1st January, it's impossible to do this. I open Spotify in Windows th...

  • Casual Listener
  • Hi   I'm using Spotify some few months now.  For me it's really nice to control my music's (so Spotify too) from my Android phone to pass to next song or control the volume. But since 1st...
  • Guido
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 1 likes
  • Other
  • 216 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facebook connectivity issues

PlanPremiumCountryUnited KingdomDevice(iPhone 7 plus, Desktop PC)Operating System(iOS 12/Windows 10) My Question or Issue Hi guys, I've used Spotify for well over four years now and in that time I've had two different Facebook accounts, one of which ...

  • Newbie
  •   Plan Premium Country United Kingdom Device (iPhone 7 plus, Desktop PC) Operating System (iOS 12/Windows 10)   My Question or Issue   Hi guys,   I've used Spotify f...
  • Guido
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Missing features on my Galaxy Watch

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Watch Bluetooth My Question or IssueHi there, i have managed to login for the first time on my Bluetooth Galaxy Watch, but dont seem to have all the menu options available. All that I have is Search and...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy Watch Bluetooth   My Question or Issue Hi there, i have managed to login for the first time on my Bluetooth Galaxy Watch, but d...
  • WevertReis
  • Regular
  • 1493 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 1493 Views
  • 3 replies
  • 1 likes

My email is suddenly not associated with my account

PlanFree Country United Kingdom Device(iPad mini) Operating System(iOS 9.3.5) My Question or Issue Spotify logged me out of my account and I have forgotten my password. When i have come to try to reset my password it says that my email is nolonger as...

  • Newbie
  • Plan Free   Country  United Kingdom   Device (iPad mini)   Operating System (iOS 9.3.5)   My Question or Issue   Spotify logged me out of my account and I ...
  • WevertReis
  • Regular
  • 249 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Security
    Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Solved!! Límite de Pestañas Alcanzado

PlanFreeCountryArgentina DevicePC (Web open.spotify Chrome)Operating SystemWindows 7 My Question or Issue Cada vez que intento entrar a open.spotify.com aparece un cartel que dice que he alcanzado el límite de pestañas. Ya he cambiado mi contraseña y...

  • Casual Listener
  • Plan Free Country Argentina  Device PC (Web open.spotify Chrome) Operating System Windows 7   My Question or Issue  Cada vez que intento entrar a open.spotify.com aparece un ...
  • EmilianoD
  • Casual Listener
  • 849 Views
  • 4 replies
  • 1 likes
  • Account
    Free
    Other
  • 849 Views
  • 4 replies
  • 1 likes

Can I reclaim my artist page on a new Spotify account?

I created my Spotify account using Facebook, because at the time it was the quickest signup method and I wasn't thinking about how stupid of a decision that is. I am trying to delete my Facebook, and I learn that will also affect my Spotify account. ...

  • Casual Listener
  • I created my Spotify account using Facebook, because at the time it was the quickest signup method and I wasn't thinking about how stupid of a decision that is. I am trying to delete my Facebook, and...
  • OneByBoo
  • Community Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • Account
  • 295 Views
  • 1 replies
  • 1 likes

Solved!! change the way of login

Hi, I connect on spotify with my facebook account and I would like to know if it is possible to connect with my email address, because I want to disable my facebook account, thank you

  • Casual Listener
  • Hi, I connect on spotify with my facebook account and I would like to know if it is possible to connect with my email address, because I want to disable my facebook account, thank you 
  • Jose_M
  • Spotify Star
  • 1414 Views
  • 5 replies
  • 1 likes
  • Login
  • 1414 Views
  • 5 replies
  • 1 likes