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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80348 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653657 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
PlanPremium/ Family PlanCountryPhilippinesDevicePC, Xiaomi PhoneOperating SystemWindows 11 My Question or IssueMy Facebook account, which was connected to my account and my only way to log in, was disabled. Now, I can not use Spotify on my phone as i...
Plan Premium/ Family Plan Country Philippines Device PC, Xiaomi Phone Operating System Windows 11 My Question or Issue My Facebook account, which was connected to my account and my o...
Spotify Star
291 Views
1 replies
0 likes
My Spotify account states that I'm free user. No premium subscription is active.But I've been charged 13,99 €. monthly for a Premium account.In the Spotify account I don't see payments nor credit cards associated. I don't know to what Spotify account...
My Spotify account states that I'm free user. No premium subscription is active. But I've been charged 13,99 €. monthly for a Premium account. In the Spotify account I don't see paym...
Not applicable
694 Views
5 replies
0 likes
Hello, I‘ve been having an issue with using spotify to log into third party services. Every time I try to log in I get an error message that says “Something went wrong, please try again or check out our help area”. I’ve been having this problem for a...
Hello, I‘ve been having an issue with using spotify to log into third party services. Every time I try to log in I get an error message that says “Something went wrong, please try again or chec...
Spotify Star
489 Views
3 replies
1 likes
The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries
The Spotify isn't accepting the changes in my profile. It always states that for my protection they are unable to process the changes. Hence, I can't change it after several tries
Spotify Star
243 Views
1 replies
1 likes
pls i need my music
pls i need my music
Not applicable
563 Views
6 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceOppo Reno i8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOne day litera...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device Oppo Reno i8 Operating System (...
Spotify Star
229 Views
1 replies
0 likes
If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement. PlanFree/PremiumCountry Device(iPhone 8, Samsung ...
If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement...
Spotify Star
863 Views
1 replies
0 likes
today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new account it says there was an account connected with my...
today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new acc...
Spotify Star
213 Views
1 replies
0 likes
Hi Community, so when I first opened my Spotify account in 2010, I signed up/logged in via facebook. I now want to delete my Facebook permanently. I've tried adding another log in (via google and email and password.) I keep getting the message "somet...
Hi Community, so when I first opened my Spotify account in 2010, I signed up/logged in via facebook. I now want to delete my Facebook permanently. I've tried adding another log in (via google and ema...
Newbie
562 Views
1 replies
1 likes
I've got a friend that's owner of a Premium account, but she lost it. It was created very long ago, and she didn't use an e-mail, it only has a username, but she does know the password. The problem is, she can't remember her username, so she isn't ab...
I've got a friend that's owner of a Premium account, but she lost it. It was created very long ago, and she didn't use an e-mail, it only has a username, but she does know the password. The problem i...
Spotify Star
264 Views
1 replies
0 likes
PlanFreeCountryKoreaDevice(MacBook Pro 2023)Operating System(Sonoma 14.3) My Question or Issue The adult verification process via cell phone verification number in Korea does not seem to work properly. To listen to Korean 19+ songs, I need to verify ...
Plan Free Country Korea Device (MacBook Pro 2023) Operating System (Sonoma 14.3) My Question or Issue The adult verification process via cell phone verification number in Kor...
Moderator
1850 Views
3 replies
0 likes
My Question or IsIssueI recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch everything over and renew it, but even though i changed m...
My Question or IsIssue I recently deleted my old email which i used to create my spotify account like a decade ago, i also got a new credit card so i cancelled my subscription so i could switch ever...
Casual Listener
2058 Views
2 replies
0 likes
PlanFreeCountryNigeria DeviceiPhone 7Operating SystemiOS 15 My Question or IssueMy iPhone is not compatible with spotify for artist so I’d like to have spotify for artists on my phone
Plan Free Country Nigeria Device iPhone 7 Operating System iOS 15 My Question or Issue My iPhone is not compatible with spotify for artist so I’d like to have spotify for artis...
Spotify Star
306 Views
1 replies
0 likes
Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict access to my account to only certain devices? Thx ...
Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict...
Spotify Star
437 Views
1 replies
0 likes
PlanPremiumCountrySouth KoreaDeviceiPhone Se2, HP laptopOperating SystemiOS 16.1.1, Windows 11 My Question or IssueI used to listen to music well with premium pricing plan, but I was logged out of the Spotify app yesterdayI couldn't remember what I s...
Plan Premium Country South Korea Device iPhone Se2, HP laptop Operating System iOS 16.1.1, Windows 11 My Question or Issue I used to listen to music well with premium pricing plan, b...
Spotify Star
380 Views
2 replies
1 likes
PlanFreeCountryBelgiumOperating SystemWindows 10My Question or IssueHello everyone,I live in Belgium, in Hainaut.Our language in this part of the country is French, yet the app imposes Dutch on me in most podcasts (language spoken only in the north),...
Plan Free Country Belgium Operating System Windows 10 My Question or Issue Hello everyone, I live in Belgium, in Hainaut. Our language in this part of the country is French, yet the app impo...
Spotify Star
318 Views
3 replies
0 likes
PlanPremiumCountry Device(iPhone 14)Operating System(iOS 18) My Question or Issue I lost access to my account, I can't restore access by e-mail, when i do it a new account is being created. Also, the account has been deleted from the application, it ...
Plan Premium Country Device (iPhone 14) Operating System (iOS 18) My Question or Issue I lost access to my account, I can't restore access by e-mail, when i do...
Spotify Star
560 Views
1 replies
0 likes
E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.
E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.
Spotify Star
192 Views
1 replies
0 likes
PlanPremiumCountryAustria My Question or IssueI have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: Du bist für dieses Abo leider nicht berechtigt. Hier sind weitere Möglichk...
Plan Premium Country Austria My Question or Issue I have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: D...
Moderator
440 Views
1 replies
0 likes
Premium.Account name isMain Log Log in: Whenever she tries to log in it goes to her free Account:Her log in email is :Can you assist?
Premium.Account name is<removed sensitive info> Main Log Log in: <removed sensitive info> Whenever she tries to log in it goes to her free Account:<removed sensitive info> Her lo...
Spotify Star
201 Views
1 replies
0 likes
