Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 296 Views
  • 0 replies
  • 6 likes
  • Security
  • 296 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436159 Views
  • 971 replies
  • 108 likes
  • Account
  • 436159 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193842 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193842 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106341 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106341 Views
  • 70 replies
  • 11 likes

My family plan invite link is broken

The invite link generated for my family plan results in a 404. How can this be fixed?

  • Regular
  • The invite link generated for my family plan results in a 404. How can this be fixed?
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 8 replies
  • 0 likes
  • 308 Views
  • 8 replies
  • 0 likes

Não estou conseguindo entra em uma família, sendo que já tem um ano que já

Não estou conseguindo entra em uma família, sendo que já tem um ano que saí da família. Estou querendo entra no plano duo que meu pai adquiriu.

  • Visitor
  • Não estou conseguindo entra em uma família, sendo que já tem um ano que saí da família. Estou querendo entra no plano duo que meu pai adquiriu.
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Music not playing

For a long time my Spotify just stops playing music... it's "loading" but not playing anything. I always have to change albums but the problem just keeps recurring daily and often. Getting fed up since I am a paying customer. And don't know how to co...

  • Visitor
  • For a long time my Spotify just stops playing music... it's "loading" but not playing anything. I always have to change albums but the problem just keeps recurring daily and often. Getting fed up sin...
  • Noah
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! My country doesn't change even after changing the credit card

I now live in another country and I am trying to change my profile's country to be able to share an account with my partner. However, even after changing my credit card (from my new country), my profile stays in the old country. There is no way aroun...

  • Visitor
  • I now live in another country and I am trying to change my profile's country to be able to share an account with my partner. However, even after changing my credit card (from my new country), my prof...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Publicity on podcasts

I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. In more than 2 years it never happened before but l...

  • Visitor
  • I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to....
  • fannytastique
  • Newbie
  • 164 Views
  • 2 replies
  • 1 likes
  • 164 Views
  • 2 replies
  • 1 likes

Superuser Contribution login problems

not getting a password reset email after a long time

  • Casual Listener
  • not getting a password reset email after a long time
  • Vasil
  • Moderator
  • 407 Views
  • 6 replies
  • 0 likes
  • 407 Views
  • 6 replies
  • 0 likes

Issues with Uploading picture on Spotify Artist Page

Hi everyone, I'm Martin Parks, a budding singer-songwriter, and I'm encountering some difficulties with uploading a photo on the About page within the Spotify artist environment. I've ensured that the photo dimensions are 4140x3000, so that should me...

  • Casual Listener
  • Hi everyone,   I'm Martin Parks, a budding singer-songwriter, and I'm encountering some difficulties with uploading a photo on the About page within the Spotify artist environment. I've ensure...
  • Luan
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 402 Views
  • 3 replies
  • 0 likes

Not one of my emails I have tried are receiving reset password links.

I have an account on my phone that I have forgotten the password to, I would like to put the account on my laptop so I have requested an email to reset my password but I won't receive it I have tested multiple emails not one receive the email, I have...

  • Visitor
  • I have an account on my phone that I have forgotten the password to, I would like to put the account on my laptop so I have requested an email to reset my password but I won't receive it I have teste...
  • Noah
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove someone from blend playlist

Hello,I created a blend playlist and shared the link with my friend, who thought it was a good idea to share the same link. It lead to add a person I didn't want to the blend. I tried to find how I could kick this person out but without success.Do yo...

  • Visitor
  • Hello, I created a blend playlist and shared the link with my friend, who thought it was a good idea to share the same link. It lead to add a person I didn't want to the blend.  I tried to fin...
  • kb017
  • Newbie
  • 5046 Views
  • 2 replies
  • 0 likes
  • Other
  • 5046 Views
  • 2 replies
  • 0 likes

Superuser Contribution i keep getting billed twice

I really want to listen some song and i hope i would not getting billed twice.

  • Visitor
  • I really want to listen some song and i hope i would not getting billed twice.
  • Yordan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in with google

Currently the only way to login with google is by making your account with that sign in method (I think). You cannot currently link a google account to your already existing spotify account which is annoying, there was a forum from 4 YEARS AGO talkin...

  • Casual Listener
  • Currently the only way to login with google is by making your account with that sign in method (I think). You cannot currently link a google account to your already existing spotify account which is ...
  • Yordan
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Premium aldığım hesabi bulamiyorum

Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yardımcı olursaniz sevinirim

  • Visitor
  • Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yar...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Re-Recorded Music (Especially 1960's) Driving Me Crazy

I have a HUGE problem with Spotify being completely unreliable about whether the music I listen to or add to playlists is the ORIGINAL version or the RE-RECORDED version. Many times when I add a song to a playlist (most recently Unit 4+2's "Concrete ...

  • Newbie
  • I have a HUGE problem with Spotify being completely unreliable about whether the music I listen to or add to playlists is the ORIGINAL version or the RE-RECORDED version. Many times when I add a song...
  • Unclefibs
  • Newbie
  • 2225 Views
  • 4 replies
  • 9 likes
  • 2225 Views
  • 4 replies
  • 9 likes

splitting an individual account into two

My mom got spotify premium back around 2010. Her and I have used her account ever since, we take turns listening and have probably 100-200 playlist. We are now looking into ways to split it into two accounts. One of us could technically make a new ac...

  • Visitor
  • My mom got spotify premium back around 2010. Her and I have used her account ever since, we take turns listening and have probably 100-200 playlist. We are now looking into ways to split it into two ...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

I want to swap plan manager on duo

my wife listens to audiobooks, I don't, how do I make her plan manager so she can take advantage of the 15 hours of audiobooks

  • Visitor
  • my wife listens to audiobooks, I don't, how do I make her plan manager so she can take advantage of the 15 hours of audiobooks
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes