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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83418 Views

29 replies

0 likes

  • 83418 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104450 Views

10 replies

3 likes

Account
Login
  • 104450 Views
  • 10 replies
  • 3 likes

Superuser Contribution My son's account vanished but couldn't re-register

PlanPremium familyCountryUKDeviceiPad ProOperating SystemLatest iOS My Question or IssueMy son uses the Spotify iOS app on only one device: an iPad. We've added his user onto our family plan (set up under my wife's username). Twice now, my son has ju...

Casual Listener

Plan Premium family Country UK Device iPad Pro Operating System Latest iOS   My Question or Issue My son uses the Spotify iOS app on only one device: an iPad. We've added his user onto...

dommunchau

Visitor

955 Views

4 replies

0 likes

Login
Security
  • 955 Views
  • 4 replies
  • 0 likes

Help im not techy and theres no support here

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only have a family plan.PlanPremiumCountryCanadaDevice(iPho...

Casual Listener

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only hav...

ribezaz

Spotify Star

294 Views

1 replies

1 likes

Account
  • 294 Views
  • 1 replies
  • 1 likes

Bugged account, no music videos rest of family does, no podcasts in daily

So when will Spotify start fixing bugged accounts?For over a year for multiple people, podcasts have been missing from daily.There are multiple threads of people who are the only one in their family (family subscription) who do not have music videos ...

Casual Listener

So when will Spotify start fixing bugged accounts? For over a year for multiple people, podcasts have been missing from daily. There are multiple threads of people who are the only one in their fam...

CryticalAce

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Spotify For Artists Playlist Stats

I’ve contacted the support for Spotify for artists 2x now. For the last few months, I’ve only been able to see that my music is in playlists but not what the playlists are. I’ve been asked 2x to supply links for playlists my songs are in but I’m wond...

Newbie

I’ve contacted the support for Spotify for artists 2x now. For the last few months, I’ve only been able to see that my music is in playlists but not what the playlists are. I’ve been asked 2x to supp...

CryticalAce

Spotify Star

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

I’ve moved country and would like to join a duo account with my partner

I have moved from the UK to Australia where I now live, my premium account in the UK won’t let me join the duo account with my partner in Australia

Visitor

I have moved from the UK to Australia where I now live, my premium account in the UK won’t let me join the duo account with my partner in Australia

Maxim

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Is this a real Spotify account or is it a spam?

Hi, I just got an email from below email address asking to confirm my Spotify account but I’ve already done that yesterday. how do I know if this is a genuine real Spotify account or if this is a spam? None of the below information is required. Howev...

Casual Listener

Hi,   I just got an email from below email address  asking to confirm my Spotify account but I’ve already done that yesterday.   how do I know if this is a genuine real Spotify ac...

Maxim

Spotify Star

12191 Views

3 replies

0 likes

Account
Security
  • 12191 Views
  • 3 replies
  • 0 likes

Superuser Contribution Profiles like in Netflix for Spotify

PlanPremiumOperating SystemAndroid Oreo, Windows 10 My Question or Issue Hello Spotify Community, so iam thinking about this for a long time. How would it be to have "Profiles options" like in Netflix for Spotify? I know that their are Playlist but i...

Newbie

Plan Premium Operating System Android Oreo, Windows 10   My Question or Issue  Hello Spotify Community,   so iam thinking about this for a long time. How would it be to ha...

barbershark

Visitor

2935 Views

6 replies

0 likes

Account
Subscription
  • 2935 Views
  • 6 replies
  • 0 likes

Superuser Contribution forwarded email discontinued

I had an account (username "[removed sensitive info]") under an email that was set up by a forwarding service. the service is down with no chance of coming back up. after getting a new phone I don't have my login info anymore and without that email I...

Newbie

I had an account (username "[removed sensitive info]") under an email that was set up by a forwarding service. the service is down with no chance of coming back up.   after getting a new pho...

Joan

Moderator

338 Views

1 replies

0 likes

Account
Login
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my login method

My only log-in method was facebook. I deleted facebook and i cant log-in now. I just have nickname that spotify gave me. Please help me.

Newbie

My only log-in method was facebook. I deleted facebook and i cant log-in now. I just have nickname that spotify gave me. Please help me.

Joan

Moderator

356 Views

1 replies

1 likes

Account
  • 356 Views
  • 1 replies
  • 1 likes

Superuser Contribution Publicité alors que je suis premium, normal ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jelbor

Casual Listener

386 Views

2 replies

0 likes

Other
  • 386 Views
  • 2 replies
  • 0 likes

Premium Trial finished before start

I made an account and applied for a two month free trial but the next morning I woke up and it was finished

Visitor

I made an account and applied for a two month free trial but the next morning I woke up and it was finished

Billy-J

Spotify Star

237 Views

1 replies

0 likes

Account
Premium
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account has been hacked by some kind of BOT

I started Spotify today and saw another unit used my account when I checked who it was I saw there was about 8-12 unknown units that was changing song and change listening unit. I've change password 3-4 times on both spotify and facebook, logged out ...

Newbie

I started Spotify today and saw another unit used my account when I checked who it was I saw there was about 8-12 unknown units that was changing song and change listening unit. I've change password ...

Novy

Moderator

4080 Views

5 replies

2 likes

Account
Login
Premium
  • 4080 Views
  • 5 replies
  • 2 likes

Superuser Contribution Artist and listener profiles: first profile in the search

Hi guys,I'm a music producer. I have a Spotify for Artist account but on the same email there is also a normal "listener" account. Having established that it is not possible to have only an artist account, I'm sorry that if anyone searches for my art...

Casual Listener

Hi guys, I'm a music producer. I have a Spotify for Artist account but on the same email there is also a normal "listener" account. Having established that it is not possible to have only an artis...

Vasil

Moderator

378 Views

1 replies

0 likes

Account
  • 378 Views
  • 1 replies
  • 0 likes

playlist wont become public

I'm on Chromebook and I have Spotify installed. No matter what I try, it won't give me the option to turn the playlist public or make it collaborative.

Visitor

I'm on Chromebook and I have Spotify installed. No matter what I try, it won't give me the option to turn the playlist public or make it collaborative.

ribezaz

Spotify Star

334 Views

1 replies

1 likes

  • 334 Views
  • 1 replies
  • 1 likes

Payment method

I have gotten a couple emails saying my payment didn't go through. I can't find a way to see if this email is legit and NO WHERE ON THIS PAGE CAN I FIND 'SPEAK TO A PERSON'

Visitor

I have gotten a couple emails saying my payment didn't go through. I can't find a way to see if this email is legit and NO WHERE ON THIS PAGE CAN I FIND 'SPEAK TO A PERSON'

ribezaz

Spotify Star

343 Views

1 replies

1 likes

  • 343 Views
  • 1 replies
  • 1 likes

i just reset my spotify password no it wont let me log back in

it wasnt letting me log in on my Ipad 2 so i reset the password. now it still isnt letting me log in.

Visitor

it wasnt letting me log in on my Ipad 2 so i reset the password. now it still isnt letting me log in.

ribezaz

Spotify Star

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancelling hulu

PlanPremiumCountryUSDeviceiPhone16 My Question or IssueI wanted to get the Disney and Hulu bundle but I already have Hulu through my Spotify account. I've seen where people were able to cancel their Hulu subscription through their Spotify but it does...

Visitor

Plan Premium Country US Device iPhone16   My Question or Issue I wanted to get the Disney and Hulu bundle but I already have Hulu through my Spotify account. I've seen where people were ...

Eni

Moderator

338 Views

1 replies

1 likes

Subscription
  • 338 Views
  • 1 replies
  • 1 likes