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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422547 Views
  • 965 replies
  • 108 likes
  • Account
  • 422547 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187170 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187170 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103772 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103772 Views
  • 70 replies
  • 10 likes

Superuser Contribution change country and keep family plan

payment failed suddenly? tells me that payment method does not match country, but i cannot change the country and keep the family plan? what can i do?whenever i try to change the country to switzerland it tells me that i am not allowd to have the fam...

  • Regular
  • payment failed suddenly? tells me that payment method does not match country, but i cannot change the country and keep the family plan? what can i do? whenever i try to change the country to switzer...
  • Joan
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Spotify library has not transferred to new phone & no email link

Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to sort this & getting very frustrated. Have used saved us...

  • Visitor
  • Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Campagne MARQUEE arrêtée (solde indiponnible ?)

bonjour, suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que devient le solde disponible après une campagne MARQUEE stoppée ...

  • Newbie
  • bonjour,   suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que dev...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I block other users?

Someone follows me on Spotify. I don't want him to follow me.

  • Visitor
  • Someone follows me on Spotify. I don't want him to follow me.
  • 315nytzkgalurefnxxjr
  • Visitor
  • 1269 Views
  • 4 replies
  • 0 likes
  • 1269 Views
  • 4 replies
  • 0 likes

Automatically signed into family member's account

My Question or IssueI have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and log into my account. This ends up logging my sister out of h...

  • Newbie
  •   My Question or Issue I have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot log into my account. None of the suggestions worked.

I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not registered with a Spotify account. But when I try t...

  • Casual Listener
  • I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not ...
  • pv281
  • Visitor
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 402 Views
  • 3 replies
  • 0 likes

Phishing Email

Hate to admit it, but I fell for a Phishing email just now. I've never done that before! Just a heads up, in case you get it too.The website it's linking to is: https://neh.ekr.mybluehost.me/support/spot/MitID/account.php The email comes from **bleep...

Screenshot 2024-02-10 at 1.29.50 PM.png
  • Casual Listener
  • Hate to admit it, but I fell for a Phishing email just now. I've never done that before!  Just a heads up, in case you get it too. The website it's linking to is: https://neh.ekr.mybluehos...
  • kaworu_bloodpaw
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • Security
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOY PREMIUM Y MI MÚSICA SE REPRODUCE SIEMPRE EN MODO ALEATORIO ADEMÁS DE QUE NO PUEDO DEVOLVER CANCI

Hola!Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada en el momento que yo quiera; además quisiera saber porqu...

  • Newbie
  • Hola! Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada e...
  • pedromunozlopez
  • Visitor
  • 1610 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1610 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Original podcast ads with premium

I am listening to The Besties podcast, a Spotify original, on my premium account on both my phone and my computer. In the past, I have been able to start listening to the podcast with no ads before the opening. In the middle, they say "we'll take a b...

  • Casual Listener
  • I am listening to The Besties podcast, a Spotify original, on my premium account on both my phone and my computer. In the past, I have been able to start listening to the podcast with no ads before t...
  • 1232789041
  • Newbie
  • 10179 Views
  • 31 replies
  • 11 likes
  • Premium
  • 10179 Views
  • 31 replies
  • 11 likes

Superuser Contribution Hi everyone!

I have been trying to link my email to my Spotify account but it continuously did not go through to confirm that its not free. Now, i got a confirmation email... but i don't know if i should click it or not cuz it could be someone else. Please help w...

  • Casual Listener
  • I have been trying to link my email to my Spotify account but it continuously did not go through to confirm that its not free. Now, i got a confirmation email... but i don't know if i should click it...
  • Maria
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
  • 105 Views
  • 1 replies
  • 0 likes

User Takedown Notice

My Question or IssueI received this email implying my User profile has been "Taken Down" and I don't know what it means. The Spotify support chat cannot help me and keep closing the issue without giving me other options to contact them. The email has...

  • Casual Listener
  • My Question or Issue I received this email implying my User profile has been "Taken Down" and I don't know what it means. The Spotify support chat cannot help me and keep closing the issue without g...
  • 299 Views
  • 0 replies
  • 0 likes
  • Account
  • 299 Views
  • 0 replies
  • 0 likes

Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

  • Newbie
  • Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...
  • user-removed
  • Not applicable
  • 7651 Views
  • 9 replies
  • 1 likes
  • Subscription
  • 7651 Views
  • 9 replies
  • 1 likes

How can I change my payment date on my account? I want to change it to the 1st of the month?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! How to change to Duo plan if already on a 12-month pre-paid Premium Individual account

PlanCurrently on Premium IndividualLooking to change to Duo plan CountryUK My Question or IssueI'm currently on a pre-paid 12-month Premium Individual plan (expiring Jan 2025). I wish to upgrade to a Duo plan, but can only see monthly payment options...

  • Casual Listener
  • Plan Currently on Premium Individual Looking to change to Duo plan   Country UK   My Question or Issue I'm currently on a pre-paid 12-month Premium Individual plan (expiring Ja...
  • Maxim
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 389 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New Release Stream are going down, Why?

Artist Account/USAIssue with new release streams. Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct. Then I take second look and the streams go back down to the ...

  • Visitor
  • Artist Account/USA Issue with new release streams.   Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct...
  • bellaaron
  • Newbie
  • 13669 Views
  • 5 replies
  • 0 likes
  • Account
  • 13669 Views
  • 5 replies
  • 0 likes

Solved!! can't listen to premium items

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a DUo plan However, I can't see or use some premium storybooks. These are available t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 190 Views
  • 3 replies
  • 0 likes

Solved!! I can't change my Country

Hello everyone,I have a problem with my account. I can not change the adress to my actuall. I made my Account in Bosnia, where I used to live. I live for more than a year in Germany and it's still not changed. I bought now the Premium duo, and I can ...

  • Casual Listener
  • Hello everyone, I have a problem with my account. I can not change the adress to my actuall. I made my Account in Bosnia, where I used to live. I live for more than a year in Germany and it's still ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 5 replies
  • 0 likes

Change country - family plan

Hi, I created a Family account when I was living in the UK, my brother and my girlfriend joined the plan as they were living with me. Now we all moved together in Italy, where we still live together. I wanted to change country from the UK to Italy bu...

  • Newbie
  • Hi,   I created a Family account when I was living in the UK, my brother and my girlfriend joined the plan as they were living with me. Now we all moved together in Italy, where we still live ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes