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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157076 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157076 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10632 Views
  • 3 replies
  • 10 likes
  • Security
  • 10632 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507394 Views
  • 985 replies
  • 112 likes
  • Account
  • 507394 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124525 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124525 Views
  • 74 replies
  • 12 likes

Solved!! About deleting an account

PlanFreeCountryFrance My Question or IssueWe can log out from all devices remotly from our account except partner devices, such as Sonos speakers and PlayStation consoles. I'm wondering if we delete our Spotify account for good, does Spotify still wo...

  • Visitor
  • Plan Free Country France      My Question or Issue We can log out from all devices remotly from our account except partner devices, such as Sonos speakers and PlayStation c...
  • Bittencourt
  • Spotify Star
  • 960 Views
  • 1 replies
  • 0 likes
  • Account
  • 960 Views
  • 1 replies
  • 0 likes

Superuser Contribution 10000 song limit to 'Your Library'

Hi, Can something please be done urgently to remove this frankly ridiculous 10000 song limit? For a paid service, I would have hoped that this would be unlimited. Probably unlike the vast majority of people, I don't tend to use playlists so whilst I ...

  • Casual Listener
  • Hi,   Can something please be done urgently to remove this frankly ridiculous 10000 song limit?  For a paid service, I would have hoped that this would be unlimited.  Probably unlike...
  • egodance
  • Newbie
  • 4115 Views
  • 6 replies
  • 23 likes
  • 4115 Views
  • 6 replies
  • 23 likes

Spotify hacked.

My Question or Issue I've been made aware of a hack on spotify. Someone posted the account name and passwords of 900 spotify users on pastebin. My account was one of them. I would just like to make the appropriate people aware. Thanks. I would attach...

  • Newbie
  •   My Question or Issue   I've been made aware of a hack on spotify. Someone posted the account name and passwords of 900 spotify users on pastebin. My account was one of them. I would ju...
  • Ethan_Moore004
  • Composer
  • 823 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 823 Views
  • 1 replies
  • 0 likes

Solved!! locked out email not registered but registered

PlanFreeCountryColombiaDeviceiPad, PCOperating SystemiOS, Windows My Question or IssueMy wife had used Spotify on her iPad for years but suddenly, a couple weeks ago, the app was logged out and requested to log-in. She had forgotten the password so c...

  • Casual Listener
  • Plan Free Country Colombia Device iPad, PC Operating System iOS, Windows   My Question or Issue My wife had used Spotify on her iPad for years but suddenly, a couple weeks ago, the app...
  • Bittencourt
  • Spotify Star
  • 2980 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 2980 Views
  • 9 replies
  • 0 likes

Solved!! Random characters as username

PlanPremiumCountryBrazilOperating SystemWindows 10 My Question or IssueToday my username changed to the generated characters (22vaxffl7lquxplcduvkxilqa) rather than my original name i've been using for months now.When you search for my original name ...

  • Casual Listener
  • Plan Premium Country Brazil Operating System Windows 10   My Question or Issue Today my username changed to the generated characters (22vaxffl7lquxplcduvkxilqa) rather than my original n...
  • Billy-J
  • Spotify Star
  • 1341 Views
  • 8 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1341 Views
  • 8 replies
  • 1 likes

About the free Google Home Device

Hi everyone I am not sure if I am in the right topic but I hope someone could help me with this.So I used my premium account to redeem the free google home device, the payment went through and everything was done. Then due to some issue I had to canc...

  • Newbie
  • Hi everyone I am not sure if I am in the right topic but I hope someone could help me with this. So I used my premium account to redeem the free google home device, the payment went through and ever...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Shared Playlist does not appear in profile overview

PremiumGermanyDesktop App for Macbook PromacOS Mojave Hi, last week I created a Spotify account for our company und started some playlists for our teams. Some of them are filled already but none of them shows up in the profile overview. I checked it ...

  • Casual Listener
  • Premium Germany Desktop App for Macbook Pro macOS Mojave   Hi,   last week I created a Spotify account for our company und started some playlists for our teams. Some of them are fill...
  • brainbits
  • Casual Listener
  • 3455 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 3455 Views
  • 2 replies
  • 0 likes

i think my account is hacked

I changed my passwords on fb and spotify but every so often random songs play on my phone from something called web chrome?? Help please its very frustrating!!!

  • Newbie
  • I changed my passwords on fb and spotify but every so often random songs play on my phone from something called web chrome?? Help please its very frustrating!!! 
  • Nico
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

The Code Pin is not working

Plan/PremiumCountryCOLOMBIADevice(iPhone Operating System(iOS 12.2) My Question or Issue Hi, I need help! The code pin from a gift card doesn't work so I can't get my Spotify Premium

  • Casual Listener
  •   Plan /Premium Country COLOMBIA Device (iPhone 😎 Operating System (iOS 12.2)   My Question or Issue  Hi, I need help! The code pin from a gift card doesn't work so I can't...
  • Parth06
  • Casual Listener
  • 569 Views
  • 3 replies
  • 1 likes
  • Premium
  • 569 Views
  • 3 replies
  • 1 likes

Cant login to my account

Hi guys, so today i tried to listen to music and a message poped saying that my account configuration was set to offline and i need to connect or go online. However when i try to the screen gets black and stays that way. Basically i csntc login nor m...

  • Regular
  • Hi guys, so today i tried to listen to music and a message poped saying that my account configuration was set to offline and i need to connect or go online. However when i try to the screen gets blac...
  • carferrom
  • Regular
  • 617 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 617 Views
  • 5 replies
  • 0 likes

Account for 13 year old - guardian permission?

I want to create an account for my 13 year old. I live in Belgium. According to terms of use, you have to be at least 13 years to create an account, with the consent of a guardian (guardian permission). The system does however not allow me to create ...

  • Casual Listener
  • I want to create an account for my 13 year old. I live in Belgium.   According to terms of use, you have to be at least 13 years to create an account, with the consent of a guardian (guardian ...
  • A_Musicophile
  • Community Legend
  • 705 Views
  • 3 replies
  • 0 likes
  • Account
  • 705 Views
  • 3 replies
  • 0 likes

Solved!! Account cancelled without warning

Hi there, my premium plan was cancelled without warning a month or two ago and I'm just wondering why and if I could possibly get access to it again?My mobile app was logged out all of a sudden so I tried to log back in but received an error message ...

  • Visitor
  • Hi there, my premium plan was cancelled without warning a month or two ago and I'm just wondering why and if I could possibly get access to it again? My mobile app was logged out all of a sudden so ...
  • Luan
  • Spotify Star
  • 708 Views
  • 1 replies
  • 0 likes
  • Account
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Name changed after adding device password

I recently decided to add a device password to my account, so that I wouldn't need to use Facebook to log in anymore. However, after I did set the password, my account was no longer associated with my name and instead changed to the number it was ass...

  • Newbie
  • I recently decided to add a device password to my account, so that I wouldn't need to use Facebook to log in anymore. However, after I did set the password, my account was no longer associated with m...
  • HotBeats
  • Gig Goer
  • 420 Views
  • 1 replies
  • 1 likes
  • Account
  • 420 Views
  • 1 replies
  • 1 likes

I'm having trouble becoming an artist

I am trying to become an artist but it can't find my account. I put my name in and even tried my link but it still didn't work.

  • Newbie
  • I am trying to become an artist but it can't find my account. I put my name in and even tried my link but it still didn't work.  
  • LordoftheSith
  • Composer
  • 370 Views
  • 2 replies
  • 0 likes
  • Account
  • 370 Views
  • 2 replies
  • 0 likes

US Spotify account, credit card from different country

PlanFree at the momentCountryUSA DeviceiPhone 8 My Question or IssueHi!I need help. I would like to subscribe to the Premium account, but my credit card is from Serbia (I temporary work and live here, and I have card made for me here by my employers)...

  • Casual Listener
  • Plan Free at the moment Country USA   Device iPhone 8   My Question or Issue Hi! I need help. I would like to subscribe to the Premium account, but my credit card is from Serbia (...
  • MarkoSt
  • Casual Listener
  • 670 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 670 Views
  • 2 replies
  • 0 likes

Solved!! View of „Library“

PlanSpotify Family Account (I‘m the administrator)CountrySwitzerlandDeviceiPhone XOperating SystemiOS 12.2Spotify Version 8.5.1.1085My Question or IssueI don‘t have the same view of my „Library“ on Spotify. For example, I don‘t have a folder for ALL ...

  • Casual Listener
  • Plan Spotify Family Account (I‘m the administrator) Country Switzerland Device iPhone X Operating System iOS 12.2 Spotify Version 8.5.1.1085 My Question or Issue I don‘t have the same view ...
  • Billy-J
  • Spotify Star
  • 676 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 676 Views
  • 3 replies
  • 0 likes

Can’t login in Artist, even when mail is received

PlanFreeCountryBelgiumDevicePC & iPhone 7Operating SystemWindows 10 & iOS12 My Question or IssueHi,I received Saturday a verification mail for my artist profile. It states that I have access and that I am in!But I still get the same message in Spotif...

  • Newbie
  •     Plan Free Country Belgium Device PC & iPhone 7 Operating System Windows 10 & iOS12   My Question or Issue Hi, I received Saturday a verification mail for my ar...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 366 Views
  • 1 replies
  • 0 likes

Daily mix

Plan FreeCountry United Kingdom Device Macbook Pro mid 2014Operating System macOs 10.14.3 My Question or IssueI am using Spotify every day. My daily mix disappered on Web player. However, they are avaible on my phone(iPhone 8).

  • Newbie
  • Plan Free Country United Kingdom   Device Macbook Pro  mid 2014 Operating System macOs 10.14.3   My Question or Issue I am using Spotify every day. My daily mix disappered on We...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 442 Views
  • 1 replies
  • 0 likes

Add Equalizer in Spotify

PlanPremiumCountrySwedenDevice(Samsung Galaxy 9, huawei,xbox one,msi laptop)Operating System(Android , Windows 10,etc.)Why cant i acces the eq on all my devices..and if not how can i choose on what device it will shown..??

  • Newbie
  • Plan Premium Country Sweden Device (Samsung Galaxy 9, huawei,xbox one,msi laptop) Operating System (Android , Windows 10,etc.) Why cant i acces the eq on all my devices..and if not how can i ...
  • saucegoddess
  • Regular
  • 2649 Views
  • 1 replies
  • 2 likes
  • Account
  • 2649 Views
  • 1 replies
  • 2 likes

Solved!! Songs couldn't be played

Plan: FreeCountry: MalaysiaDevice: iPhone X, Lenovo Legion Y520Operating System: iOS 12.2, Windows 10My question or issue:I have a playlist that I had started since September 2016, and it has about 900 songs in it now. I tried playing songs that I've...

  • Casual Listener
  • Plan: Free Country: Malaysia Device: iPhone X, Lenovo Legion Y520 Operating System: iOS 12.2, Windows 10 My question or issue: I have a playlist that I had started since September 2016...
  • Alexandrite0
  • Casual Listener
  • 1116 Views
  • 3 replies
  • 0 likes
  • Account
  • 1116 Views
  • 3 replies
  • 0 likes