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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88513 Views

9 replies

2 likes

Account
Login
  • 88513 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757349 Views

18 replies

29 likes

  • 757349 Views
  • 18 replies
  • 29 likes

Premium üyelik iptali

Merhaba, dghfatih gmail hesabımdan aldığım bir spotify premium üyeligim vardı. Fakat hem mail hesabımın hem spotify üyeliğimin şifrelerini bilmiyorum. Samsung Galaxy A7 telefonum kırıldığından dolayı premium üyeliğimi kullanamıyorum ve kullanamadığım...

Visitor

Merhaba, dghfatih gmail hesabımdan aldığım bir spotify premium üyeligim vardı. Fakat hem mail hesabımın hem spotify üyeliğimin şifrelerini bilmiyorum. Samsung Galaxy A7 telefonum kırıldığından dolayı...

Mantisentil

Community Legend

733 Views

1 replies

0 likes

Premium
  • 733 Views
  • 1 replies
  • 0 likes

Solved!! No Premium Family Plan in Israel

I'm not sure what motivates a company to exclude certain users from enjoying certain premium services, but I assure you we will NOT purchase three separate accounts for our entire family, however we would be very much willing to for a family plan. If...

Regular

I'm not sure what motivates a company to exclude certain users from enjoying certain premium services, but I assure you we will NOT purchase three separate accounts for our entire family, however we ...

RogerO

Casual Listener

3141 Views

9 replies

1 likes

Account
Premium
Subscription
  • 3141 Views
  • 9 replies
  • 1 likes

Solved!! have no access to the email registered

PlanFree/PremiumCountry IndonesiaDevice(iPhone 6s) My Question or IssueHi, i sign up for spotify using FB since long time ago. i never use the email registered on the FB (as the email registered is only for my FB notification only) until i forgot the...

Newbie

Plan Free/Premium Country  Indonesia Device (iPhone 6s)     My Question or Issue Hi, i sign up for spotify using FB since long time ago. i never use the email registered ...

Luan

Spotify Star

756 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 756 Views
  • 1 replies
  • 0 likes

Half of my library disappeared.

I got a new phone and half of my songs are gone. Albums that I had in my libarary are now missing multiple tracks. Half of songs saved by artists are missing. This is ridiculous. I’ve had this account for like 3 years and never lost anything. wth. I ...

Casual Listener

I got a new phone and half of my songs are gone. Albums that I had in my libarary are now missing multiple tracks. Half of songs saved by artists are missing. This is ridiculous. I’ve had this accoun...

Billy-J

Spotify Star

762 Views

1 replies

0 likes

Account
Subscription
  • 762 Views
  • 1 replies
  • 0 likes

Account Changed/No longer Exists/Unaccessible

PlanPremiumCountry PhilippinesDeviceOppo F7 Plus, Windows 10 desktopOperating SystemAndroid, Windows 10 So after listening on spotify yesterday 2/22/19 all is fine until I went back today 2/23/19 and found out my account is not signed in anymore. I t...

Visitor

  Plan Premium Country  Philippines Device Oppo F7 Plus,  Windows 10 desktop Operating System Android, Windows 10   So after listening on spotify yesterday 2/22/19 all i...

Albert900

Newbie

891 Views

2 replies

0 likes

Account
Premium
  • 891 Views
  • 2 replies
  • 0 likes

I can't get into my premium account

PlanPremiumCountry USADeviceSamsung Galaxy 7Operating SystemWindows 10 My Question or IssueAbout a month ago, I noticed someone kept changing my songs and adding playlists. I logged out of all my devices and just waved it off as a one time thing, but...

Newbie

  Plan Premium Country  USA Device Samsung Galaxy 7 Operating System Windows 10   My Question or Issue About a month ago, I noticed someone kept changing my songs and adding...

A_Musicophile

Community Legend

336 Views

1 replies

0 likes

Premium
  • 336 Views
  • 1 replies
  • 0 likes

Long time account vanished?

PlanFree/PremiumCountry USADeviceSamsung Galaxy S8, Windows 10 desktopOperating SystemAndroid, Windows 10, My Question or IssuePlease help! I had a long time Spotify free account. I have an app on my phone, and a shortcut on my computer. I have never...

Visitor

  Plan Free/Premium Country  USA Device Samsung Galaxy S8,  Windows 10 desktop Operating System Android, Windows 10,   My Question or Issue Please help!  I had a l...

Maxim

Spotify Star

651 Views

1 replies

0 likes

Free
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Account abused/stolen, lost playlists, songs, artists, albums etc

PlanPremiumCountry NorwayDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue This evening somebody logged in to my account and started playing music. I was using the account as this happned and quickly logged out from all devies o...

Casual Listener

  Plan Premium Country  Norway Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   This evening somebody logged in to my account and st...

Brunelicia

Community Legend

1210 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 1210 Views
  • 3 replies
  • 0 likes

Account Disappeared

The other day i opend the Spotify app on my Iphone and i was logged out so i went to logg back in with my user name and it said wrong username or password then i tried my email and that did not work either, so finally i reset my password even though ...

Visitor

     The other day i opend the Spotify app on my Iphone and i was logged out so i went to logg back in with my user name and it said wrong username or password then i tried my email ...

Brunelicia

Community Legend

4519 Views

3 replies

0 likes

Account
Login
  • 4519 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone is listening with my account

PlanFamily PremiumCountryArgentina DeviceNotebook LenovoOperating SystemUbuntu 18.04 My Question or Issue & SOLUTION Well, another hijack to my acc. You guys need to updgrade the security here.There is a Blind Spot with your access apps. I was listen...

Casual Listener

  Plan Family Premium Country Argentina   Device Notebook Lenovo Operating System Ubuntu 18.04   My Question or Issue & SOLUTION   Well, another hijack to my acc....

Katerina

Spotify Legend

5275 Views

9 replies

2 likes

Account
Security
  • 5275 Views
  • 9 replies
  • 2 likes

Spotify desktop homepage redirected

PlanFreeCountry UKDeviceDesktop PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) Windows 10My Question or Issue This is very strange - as of today, when I open the Spotify client, instead of the home page I am redirected to the song 'Danger ...

Casual Listener

Plan Free Country  UK Device Desktop PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Windows 10 My Question or Issue  This is very strange - as of today, ...

OneByBoo

Roadie

394 Views

1 replies

1 likes

Other
  • 394 Views
  • 1 replies
  • 1 likes

Cant find email adres used for account

Hello, i am trying to log into spotify on my new phone but i cannot remember my email and my password. The accounts name is "mayve"I have tried looking in the cache on my old phone but no files are in there.

Newbie

Hello, i am trying to log into spotify on my new phone but i cannot remember my email and my password. The accounts name is "mayve" I have tried looking in the cache on my old phone but no files are...

Mantisentil

Community Legend

668 Views

1 replies

0 likes

Account
Login
  • 668 Views
  • 1 replies
  • 0 likes

I want delete tracks...

Hi i want to delete couple of track from difrent label they dont pay me they iven promote my track and they looking bad in my social media i dont want them any more on the spotify i try to contact the records but i dont get response... all of this re...

Newbie

  Hi i want to delete couple of track from difrent label they dont pay me they iven promote my track and they looking bad in my social media i dont want them any more on the spotify i t...

Rjay55

Casual Listener

301 Views

1 replies

0 likes

Other
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomy signed out on ps4

Ok so I have Spotify on PS4 use it quite frequently and it’s happened twice now where I would be listening to songs and randomly I get signed out I check if someone’s changed my password and it’s still the same it’s qiite worrying any ideas what it m...

Newbie

Ok so I have Spotify on PS4 use it quite frequently and it’s happened twice now where I would be listening to songs and randomly I get signed out I check if someone’s changed my password and it’s sti...

Brunelicia

Community Legend

575 Views

1 replies

0 likes

Account
Security
  • 575 Views
  • 1 replies
  • 0 likes

No password reset email

PlanPremiumCountry SwedenDeviceEveryoneOperating SystemEveryone My Question or IssueOne day my password seems to have been changed some how, and I didn't do it. I have access to the email adress of my Spotify account (which I have verified is correct...

Newbie

Plan Premium Country  Sweden Device Everyone Operating System Everyone   My Question or Issue One day my password seems to have been changed some how, and I didn't do it. I have a...

Jose_M

Spotify Star

477 Views

1 replies

0 likes

Account
Login
Other
  • 477 Views
  • 1 replies
  • 0 likes

Forgot email

PlanPremium My Question or Issue So, I'm in a really bad situation. I've been using the same account for almost 2 years now and I've also gotten spotify premium. I tried to unsubscribe from it but I cant remember the password. So I sent reset passwor...

Newbie

Plan Premium   My Question or Issue  So, I'm in a really bad situation. I've been using the same account for almost 2 years now and I've also gotten spotify premium. I tried to unsubscr...

A_Musicophile

Community Legend

782 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 782 Views
  • 1 replies
  • 0 likes

random Drake and Rhianna songs suddenly play

first of first of all the amount of hassle had to go through just to create this post. . Wow I'm a I'm a longtime happy customer who is shocked to have a Drake song randomly interrupt what I'm doing and taking my time to fix.

Newbie

   first of first of all the amount of hassle had to go through just to create this post. . Wow  I'm a I'm a longtime happy customer who is shocked to have a Drake song randomly inte...

Brunelicia

Community Legend

597 Views

1 replies

0 likes

Premium
  • 597 Views
  • 1 replies
  • 0 likes

Family account, members can't login

Plan: FamilyCountry: DE Device: (iPhone 7)Operating System: (iOS 12)My Question or Issue:I created a family account and sent invitations to my family members. They all have different mail addresses.If my daughter wants to accept the invitation she ha...

Casual Listener

  Plan: Family Country: DE  Device: (iPhone 7) Operating System: (iOS 12) My Question or Issue: I created a family account and sent invitations to my family members. They all have dif...

OneByBoo

Roadie

5252 Views

3 replies

0 likes

Account
  • 5252 Views
  • 3 replies
  • 0 likes

My password doesn't work on an account I have no access for.

PlanPremiumCountryunited statesDeviceALLOperating SystemALL My Question or Issue I can't access my account. I get Error code 3 everytime I try to use the correct password. It was working thismorning but all of a sudden just stopped letting me log in ...

Visitor

Plan Premium Country united states Device ALL Operating System ALL   My Question or Issue  I can't access my account. I get Error code 3 everytime I try to use the correct passwor...

OneByBoo

Roadie

439 Views

1 replies

1 likes

Account
Login
Premium
  • 439 Views
  • 1 replies
  • 1 likes

Still Waiting on my Google Home Mini

Im not sure if this is the correct place to post this but I have already contacted Google and they said it is out of their hands and a spotify issue. Basically I ordered my Google Home Mini on 11/1/18 and Im still waiting on it. It says it shipped an...

Casual Listener

Im not sure if this is the correct place to post this but I have already contacted Google and they said it is out of their hands and a spotify issue. Basically I ordered my Google Home Mini on 11/1/1...

PeachBlues

Newbie

2449 Views

6 replies

0 likes

Other
  • 2449 Views
  • 6 replies
  • 0 likes