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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14802 Views

7 replies

11 likes

Security
  • 14802 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553868 Views

991 replies

116 likes

Account
  • 553868 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131192 Views

74 replies

12 likes

Account
Login
Premium
  • 131192 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Issues with radio and feed

PlanPremiumCountryItaly DeviceAnySystemAndroid, Windows 10My Question or Issue Can't create a new Radio from songs or playlist and the entire feed doesn't work (my internet connection work fine and also the other features of the app)

Casual Listener

Plan Premium Country Italy  Device Any System Android, Windows 10 My Question or Issue  Can't create a new Radio from songs or playlist and the entire feed doesn't work (my interne...

Alfredo

Roadie

1196 Views

3 replies

0 likes

Account
Other
  • 1196 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanSpotify Premium promo subscription 3 months for Php 9.00 Country Philippines DeviceLenovo desktop Operating SystemWindows 10 My Question or IssueI subscribe to the Spotify Premium promo subscription 3 months for Php 9.00 but my VISA was charge on...

Newbie

Plan Spotify Premium promo subscription 3 months for Php 9.00   Country  Philippines   Device Lenovo desktop   Operating System Windows 10   My Question or Issue ...

Alfredo

Roadie

1947 Views

1 replies

0 likes

  • 1947 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook issues

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemWindows 10 My Question or Issue I created a new account. Then I found I had already an account by using Facebook to create it. I deleted that spotify account. I then tried to connect to Facebook wi...

Casual Listener

Plan Premium Country USA  Device iPhone 6s Operating System Windows 10   My Question or Issue  I created a new account. Then I found I had already an account by using Faceboo...

Alfredo

Roadie

791 Views

3 replies

1 likes

  • 791 Views
  • 3 replies
  • 1 likes

Recibí un correo raro

PlanPremium My Question or Issue Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería dado de baja .

Casual Listener

Plan Premium   My Question or Issue  Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería d...

4q57-_qcx7kmj

Casual Listener

527 Views

2 replies

0 likes

  • 527 Views
  • 2 replies
  • 0 likes

I need some help by my new account ;-)

PlanPremiumCountryBelgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, i need some help by my new account.Yesterday i had some troubles with Facebook, i could not see what music i was playing. Then I saw that my mail a...

Visitor

Plan Premium Country Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, i need some help by my new account. Yesterday i had some troubl...

user-removed

Not applicable

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

Solved!! Premium on pc and free on mobile?

I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?

Newbie

I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?

Bittencourt

Spotify Star

648 Views

1 replies

0 likes

Account
Free
Premium
  • 648 Views
  • 1 replies
  • 0 likes

Solved!! Close Account Email doesn't come through

I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION: Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/us/close-account/ and I still have not received the email. I have check...

Visitor

I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION:   Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/...

Maxim

Spotify Star

3537 Views

4 replies

0 likes

Account
Free
  • 3537 Views
  • 4 replies
  • 0 likes

Can't Connect with Facebook Friends because they don't show up

PlanPremiumCountryCanada DeviceiPhone, Desktop My Question or IssueI have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, since Spotify automatically assigns you a username now, it is difficult to search a...

Casual Listener

  Plan Premium Country Canada  Device iPhone, Desktop  My Question or Issue I have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, ...

i76-wa1d7b_n

Casual Listener

627 Views

2 replies

0 likes

  • 627 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en elmismo movil pero siempre se lacieran? Que puedo hacer..

Casual Listener

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en el mismo movil pero siempre se la cieran? Que pued...

SergioDavid

Roadie

433 Views

1 replies

0 likes

Premium
  • 433 Views
  • 1 replies
  • 0 likes

How to recover hacked account?

TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU ÝNuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Cách nuôi rùa nước trong bể cá cảnh trong nhà.Nuôi rùa có ...

Newbie

TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU Ý Nuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Các...

IguanaSetup

Community Legend

1600 Views

1 replies

0 likes

Account
  • 1600 Views
  • 1 replies
  • 0 likes

Spotify cannot log in

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know my firewall will update by itself so I got no worries about th...

Casual Listener

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know m...

lej_-42lvduf

Casual Listener

1389 Views

6 replies

0 likes

Account
Login
  • 1389 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can you only change your email address with premium account?

PlanFreeCountry UKDeviceLaptop & iphoneOperating System? My Question or Issue Why can't I update my email address? The field in edit account won't let me amend. Is it because I have a free account and not a premium one?

Casual Listener

Plan Free Country  UK Device Laptop & iphone Operating System ?   My Question or Issue  Why can't I update my email address? The field in edit account won't let me amend....

Alfredo

Roadie

890 Views

4 replies

0 likes

  • 890 Views
  • 4 replies
  • 0 likes

How to upgrade from Premium to Family

Is it possible upgrade my subscription from Premium to Family? If yes, how?Thanks!

Casual Listener

Is it possible upgrade my subscription from Premium to Family? If yes, how? Thanks!

f_sq6u-r90elj

Casual Listener

21987 Views

2 replies

0 likes

  • 21987 Views
  • 2 replies
  • 0 likes

Baixei o aplicativo novamente e nao tenho o premiun e estar me cobrando

Baixei o app para spotify contratei premiun after die an month cancelei e baixeiei a volta quando entra em contato com a minha estréia e vem na minha fatura do cartao cobrandoE hum spotify não estar eu da assistência

Visitor

  Baixei o app para spotify contratei premiun after die an month cancelei e baixeiei a volta quando entra em contato com a minha estréia e vem na minha fatura do cartao cobrando E hum spotify ...

Bittencourt

Spotify Star

401 Views

1 replies

0 likes

Other
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution How change the NAME + SURNAME behind my Premium Family account

Just made a new premium family account.Only had to fill in an e-mail and password, but no other personalia like a name or surname. After completion of the account I wanted to invite my wife to join the family account but the invitation-wizard associa...

Newbie

Just made a new premium family account. Only had to fill in an e-mail and password, but no other personalia like a name or surname.   After completion of the account I wanted to invite my wif...

Alfredo

Roadie

1027 Views

1 replies

1 likes

  • 1027 Views
  • 1 replies
  • 1 likes

Solved!! Have just created an account, now my username is showing up as a bunch of random letters & numbers

Hi there,I have just now signed up for Spotify, creating a new account from scratch, not using my facebook account.I specified a username during the sign up process, and yet now that i am finished, my username is showing up as a bunch of random lette...

Casual Listener

Hi there, I have just now signed up for Spotify, creating a new account from scratch, not using my facebook account. I specified a username during the sign up process, and yet now that i am finishe...

Little_Shiro

Casual Listener

2247 Views

4 replies

0 likes

Account
Free
Login
  • 2247 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Pago con tarjeta debito

Tengan un cordial saludo , mi problema o pregunta es la siguiente ; hay un promocion en colombia el cual toca pagar simplemten 1.000,00 para tener acceso a premium por 3 meses , al momento de pagar con tarjeta debito me pide pago de un mes comun y co...

Casual Listener

Tengan un cordial saludo , mi problema o pregunta es la siguiente ;  hay un promocion en colombia el cual toca pagar simplemten 1.000,00 para tener acceso a premium por 3 meses , al momento de p...

richardp0509

Casual Listener

55548 Views

26 replies

0 likes

Subscription
  • 55548 Views
  • 26 replies
  • 0 likes

Can't Log In, Cancelling Premium

PlanFree/PremiumCountry NL My Question or Issue Hey guys, I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it away. The problem is that i had a premium account on that phone which was logged in 24/7, what made me...

Newbie

Plan Free/Premium Country  NL       My Question or Issue  Hey guys,   I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it...

LordRollin

Community Legend

617 Views

1 replies

0 likes

Account
Login
Premium
Unlimited
  • 617 Views
  • 1 replies
  • 0 likes

My account info got leaked, my account got upgraded

PlanPremium familyCountry Norway DeviceSamsung S5 Operating SystemAndroid 6? My Question or IssueI've been harrassing the people who have logged into my account and i would like to continue to do so. But would anyone please degrade my account to prem...

Newbie

Plan Premium family Country  Norway   Device Samsung S5   Operating System Android 6?   My Question or Issue I've been harrassing the people who have logged into my ac...

Maxim

Spotify Star

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes