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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398195 Views
  • 947 replies
  • 107 likes
  • Account
  • 398195 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171354 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171354 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99064 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99064 Views
  • 68 replies
  • 10 likes

Superuser Contribution I cannot login my account

I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP address as I am overseas. I tried changing my coun...

  • Casual Listener
  • I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP...
  • duckman1611
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing account information

Hello all, I want to change my adress on this website. But when i do spotify says that the e-mail adress is already in use. But i didn't change my e-mail and the e-mail that is filled in is my current spotify log in. So i can't change any information...

  • Newbie
  • Hello all,   I want to change my adress on this website. But when i do spotify says that the e-mail adress is already in use. But i didn't change my e-mail and the e-mail that is filled in is ...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Estalos durante as músicas

Olá!Durante o uso do Spotify no meu carro eu tenho notado alguns estalos que incomodam muito, lembra bastante o audio em algum cd arranhado.Isso so acontece quando uso via usb e no Bluetooth fica normal.Ja troquei o cabo, uso na qualidade extrema.Dev...

  • Newbie
  • Olá! Durante o uso do Spotify no meu carro eu tenho notado alguns estalos que incomodam muito, lembra bastante o audio em algum cd arranhado. Isso so acontece quando uso via usb e no Bluetooth fica...
  • Bittencourt
  • Spotify Star
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambiare paese

salve sono in Germania e ho creato qui il mio account, ho provato a contattare il supporto tramite email ma non ho avuto mai risposta, vorrei cambiare paese all'account e mettere Italia per favore aiutatemi non è possibile arrivano sempre playlist te...

  • Newbie
  • salve sono in Germania e ho creato qui il mio account, ho provato a contattare il supporto tramite email ma non ho avuto mai risposta, vorrei cambiare  paese all'account e mettere Italia per fav...
  • SergioDavid
  • Roadie
  • 5553 Views
  • 1 replies
  • 1 likes
  • 5553 Views
  • 1 replies
  • 1 likes

TRIPLE COBRO SERVICIO PREMIUM Y NO SE ACTIVO

SON UN SERVICIO PESIMO... intente contratar la promoción de Premium por tres meses a solo 9 pesos, primero me marco que, debido a un error, la operación no pudo ser finalizada, pero que no me habían cobrado, lo volví a intentar en otros navegadores o...

  • Newbie
  • SON UN SERVICIO PESIMO... intente contratar la promoción de Premium por tres meses a solo 9 pesos, primero me marco que, debido a un error, la operación no pudo ser finalizada, pero que no me habían ...
  • Anel74
  • Newbie
  • 833 Views
  • 4 replies
  • 0 likes
  • 833 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily mix still not ready

Hi. I've been using Spotify for a long time, i notice that Daily Mix is not present in my "discover", if i search it i found it, but "it' not ready". I try to log out and log in and reboot my phone (Android), nothing appened.What can i do?Thanks

  • Casual Listener
  • Hi. I've been using Spotify for a long time, i notice that Daily Mix is not present in my "discover", if i search it i found it, but "it' not ready". I try to log out and log in and reboot my ph...
  • Alefy11
  • Casual Listener
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't connect to facebook

Hi there, I have searched high and low on this forum for help on how to connect to my facebook as every single time it says there has been a temporary error. It doesn't matter if its on the app or on a desktop it just won't work. It seems that someon...

  • Newbie
  • Hi there,   I have searched high and low on this forum for help on how to connect to my facebook as every single time it says there has been a temporary error. It doesn't matter if its on the ...
  • SergioDavid
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cree una cuenta familiar nueva, pero se actualizo como premium otra cuenta individual

Estimados, acabo de crear una cuenta familiar con un correo nuevo, sin embargo, se actualizo a premium otra cuenta que ya existia previamente, la cual era gratuita. Necesito vincular la cuenta familiar a la nueva cuenta creada con el correo nuevo, co...

  • Newbie
  • Estimados, acabo de crear una cuenta familiar con un correo nuevo, sin embargo, se actualizo a premium otra cuenta que ya existia previamente, la cual era gratuita. Necesito vincular la cuenta famili...
  • SergioDavid
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution account is glitching or being hacked?

Hi Spotify community.I have been using Spotify for years and I have had no issues. Just last week, however, I'm having an issue where random elevator-type music starts playing while I listen to my saved songs (and even when I'm not playing a song). I...

  • Music Fan
  • Hi Spotify community. I have been using Spotify for years and I have had no issues. Just last week, however, I'm having an issue where random elevator-type music starts playing while I listen to m...
  • xmike28x
  • Music Fan
  • 1886 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 1886 Views
  • 5 replies
  • 0 likes

CAI FORA DA CONTA

Boa nooite, eu simplesmente cai fora do plano familiar, do nada...

  • Newbie
  • Boa nooite, eu simplesmente cai fora do plano familiar, do nada...
  • Bittencourt
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Changement de compte facebook lié à mon compte spotify

Bonjour, J'ai changé et supprimé mon ancien compte facebook lié à mon compte spotify family (dont je suis le détenteur principal) . J'ai depuis recréer un compte facebook et souhaiterais donc le lier à spotify sans perdre mon spotify family et mes pl...

  • Casual Listener
  • Bonjour,    J'ai changé et supprimé mon ancien compte facebook lié à mon compte spotify family (dont je suis le détenteur principal) .   J'ai depuis recréer un compte facebook et s...
  • Ghostinthe
  • Casual Listener
  • 3168 Views
  • 2 replies
  • 0 likes
  • Account
  • 3168 Views
  • 2 replies
  • 0 likes

Solved!! 3333 songs, are you kidding me?!?!?!?

I just spent several hours curating a playlist (a BASIC playlist mind you), to get started on filling up my 64 gb iPod. I had to go through and search for a wide enough variation in music styles that I wouldn't get bored, select a few albums from eac...

  • Regular
  • I just spent several hours curating a playlist (a BASIC playlist mind you), to get started on filling up my 64 gb iPod.   I had to go through and search for a wide enough variation in music styl...
  • vidalhart
  • Newbie
  • 1089 Views
  • 3 replies
  • 2 likes
  • Account
    Free
    Premium
    Unlimited
  • 1089 Views
  • 3 replies
  • 2 likes

f another

recently several songs by an artist on my playlist are mixed up with titles songs and name of another artist.....what to do to fix this?

  • Newbie
  • recently several songs by an artist on my playlist are mixed up with titles songs and name of another artist.....what to do to fix this?
  • Nico
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 249 Views
  • 1 replies
  • 0 likes

Help. Cant log in!

I cant log in. Ive tried all email addresses and fb and I cant 'find' my premium account to log in. I was logged out over night about 3 weeks ago and now for the life of me I cant log in. Your online help doesnt work. And I found a link to contact su...

  • Newbie
  • I cant log in. Ive tried all email addresses and fb and I cant 'find' my premium account to log in. I was logged out over night about 3 weeks ago and now for the life of me I cant log in. Your online...
  • kejt_
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Subscription

I can’t login into my Spotify premium account , I have the email but the not the password can’t press the reset password button because I don’t know the password to that email , I’m logged in on the app but it won’t let me change to free instead of p...

  • Newbie
  • I can’t login into my Spotify premium account , I have the email but the not the password can’t press the reset password button because I don’t know the password to that email , I’m logged in on the ...
  • kejt_
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Family Plan Problem

Hello! I'd like to add my husband to my family premium plan but it says no matching adresses. I don't remember what I wrote as my adress. (did I shortened it, or changed it etc) I've tried every possible adress options but I can not find what I wrote...

  • Newbie
  • Hello! I'd like to add my husband to my family premium plan but it says no matching adresses. I don't remember what I wrote as my adress. (did I shortened it, or changed it etc) I've tried every poss...
  • kejt_
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify

Help I received a message from spotify on the email that my account had been disabled for excessive use.does this mean that the subscription has been blocked? and I do not have to pay anymore?

  • Newbie
  • Help I received a message from spotify on the email that my account had been disabled for excessive use. does this mean that the subscription has been blocked? and I do not have to pay anymore?
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Cannot find facebook login

Hey, i am trying to connect my spotify to my facebook account but under settings where this post tells me to find the login it doesnt show it.https://community.spotify.com/t5/Accounts/Is-it-possible-to-change-the-picture-of-the-discover-weekly/td-p/1...

  • Casual Listener
  • Hey, i am trying to connect my spotify to my facebook account but under settings where this post tells me to find the login it doesnt show it. https://community.spotify.com/t5/Accounts/Is-it-possibl...
  • MattSuda
  • Spotify Star
  • 946 Views
  • 3 replies
  • 0 likes
  • Account
  • 946 Views
  • 3 replies
  • 0 likes

Hulu not working with Premium

I signed up for the Hulu deal that Spotify is offering. I have the standard premium account, not the student one. Every time I try to utilize Hulu, it's not working. It does not recognize my email.I signed up with Spotify initially through Facebook. ...

  • Newbie
  • I signed up for the Hulu deal that Spotify is offering. I have the standard premium account, not the student one. Every time I try to utilize Hulu, it's not working. It does not recognize my email. ...
  • MattSuda
  • Spotify Star
  • 12922 Views
  • 1 replies
  • 0 likes
  • 12922 Views
  • 1 replies
  • 0 likes

Unable to change country

Hi - I am unable to change the country in my account despite following the instructions online. I have relocated to Australia and need to update my payment details but can't do so until the country is changed. Please change my country from HK to Aust...

  • Casual Listener
  • Hi - I am unable to change the country in my account despite following the instructions online.   I have relocated to Australia and need to update my payment details but can't do so until the ...
  • Nico
  • Community Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Account
  • 284 Views
  • 3 replies
  • 0 likes