Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422099 Views
  • 965 replies
  • 108 likes
  • Account
  • 422099 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186881 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186881 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103613 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103613 Views
  • 69 replies
  • 10 likes

Change Password mail does not come in my mailbox

I forgot my password and want to change it.Spotify says t send an e-mail, but it isnt in my mailbox. So no i cant get on spotify. And i pay premium lol.

  • Casual Listener
  • I forgot my password and want to change it. Spotify says t send an e-mail, but it isnt in my mailbox. So no i cant get on spotify. And i pay premium lol. 
  • Luke
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Temporarily moving abroad?

I think this is a pretty specific situation, but I'm moving abroad for three months this summer. Because I'm only going to be abroad for three months, I won't have a foreign billing address. Is there a way to change the country associated with my acc...

  • Newbie
  • I think this is a pretty specific situation, but I'm moving abroad for three months this summer. Because I'm only going to be abroad for three months, I won't have a foreign billing address. Is ...
  • Luke
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

I think I've might been hacked

Since earlier today I can't log in to my account although I've had it since 2009 without any problems. The email I used back then is no longer active so I can't get my password back. I'm suspecting I might have been hacked. I don't mind losing my acc...

  • Visitor
  • Since earlier today I can't log in to my account although I've had it since 2009 without any problems. The email I used back then is no longer active so I can't get my password back. I'm suspecting I...
  • Luke
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 479 Views
  • 1 replies
  • 0 likes

Lost Account, e-mail adress no longer connected to account.

This morning when starting my computer i was logged out of Spotify and couldnt log in. Trying a password recovery i got a message that the e-mail adress isnt connected to a spotify account (i double checked the adress). It seems like my premium accou...

  • Newbie
  • This morning when starting my computer i was logged out of Spotify and couldnt log in. Trying a password recovery i got a message that the e-mail adress isnt connected to a spotify account (i double ...
  • Luke
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! I created my Spotify account during my holiday abroad

I created my Spotify account during holiday abroad (Slovakia) and I cannot you my card (Czech) for Premium account as Spotify thinks I am from Slovakia. What to do? Thanks

  • Visitor
  • I created my Spotify account during holiday abroad (Slovakia) and I cannot you my card (Czech) for Premium account as Spotify thinks I am from Slovakia. What to do? Thanks
  • Luke
  • Spotify Star
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

How do I remove my uploaded music from Spotify

How do I remove my uploaded music from Spotify?Im looking to create a clean sheet so people can get a good first impresstion with the new music that I will be releasing. Any help is welcome. Thanks in advance!

  • Newbie
  • How do I remove my uploaded music from Spotify? Im looking to create a clean sheet so people can get a good first impresstion with the new music that I will be releasing.    Any help is ...
  • Maxim
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • Account
  • 648 Views
  • 1 replies
  • 0 likes

Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

can't log into my mobile and laptop spotify app ... showing wrong password or username. But it works fine on Spotify web player.

  • Newbie
  • can't log into my mobile and laptop spotify app ... showing wrong password or username. But it works fine on Spotify web player.
  • Riopato
  • Regular
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! My Spotify Premium is not activating??

Hello. I have purchased spotify premium and now paid a month and it still hasnt activated on my spotify account? I`v done this before and it took just a second before i had premium, been waiting for a hour now but still have "free spotify", Pleas hel...

  • Casual Listener
  • Hello. I have purchased spotify premium and now paid a month and it still hasnt activated on my spotify account?    I`v done this before and it took just a second before i had premium, ...
  • malfaro57
  • Newbie
  • 20415 Views
  • 23 replies
  • 2 likes
  • Premium
  • 20415 Views
  • 23 replies
  • 2 likes

Superuser Contribution Deleted Facebook and can't get on Spotify

I deleted my facebook account a while back and I just got a new phone. Problem is, I can't login to my spotify that I normally use because it was through facebook. I cannot get on this account to even deactivate premium and switch to another account....

  • Newbie
  • I deleted my facebook account a while back and I just got a new phone. Problem is, I can't login to my spotify that I normally use because it was through facebook. I cannot get on this account to eve...
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.

  • Newbie
  • I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wont let me disconnect my FB account.

Hello,I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I got premium on it and realised that it wasn't on my old phon...

  • Newbie
  • Hello, I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I go...
  • Alfredo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Subscribe Premium with Student Duscount

Hello, I started to subscribe Spotify Premium about 10 days ago.Because of the promotional sale, the first month is free, but it will be charged automatically 9,99 EUR every month (starting from May 23rd) from my Deutsche Bank account.Since I am a co...

  • Visitor
  • Hello, I started to subscribe Spotify Premium about 10 days ago. Because of the promotional sale, the first month is free, but it will be charged  automatically 9,99 EUR every month (starting ...
  • Alfredo
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown device & Log out everywhere does not work

Hi, An hour ago, a unkown device connected to my spotify account on my mobile phone. I can still see the device when I check 'available devices'. I logged in at Spotify on my laptop, changed my password and used the 'sign out everywhere' button, but ...

  • Newbie
  • Hi,   An hour ago, a unkown device connected to my spotify account on my mobile phone. I can still see the device when I check 'available devices'.   I logged in at Spotify on my laptop...
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • Security
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in at all.

Hello, I've been trying to log in via FB with Firefox and then with Chrome but I keep getting the same message : Update RequiredFacebook login for your Spotify client is no longer supported. Please upgrade to a newer version of Spotify. Download the ...

  • Casual Listener
  • Hello,   I've been trying to log in via FB with Firefox and then with Chrome but I keep getting the same message :    Update Required Facebook login for your Spotify client is no ...
  • Alfredo
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't create a password

When i click on send email, he tells me this: Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste, contatta l'assistenza. wth that mean? I want to log in with my Gear Sport and this se...

  • Newbie
  • When i click on send email, he tells me this:   Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste, contatta l'assistenz...
  • Alfredo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify via facebook but with wrong mailaddress

Hey all, I just registered on spotify via facebook but when I go to my account I see that it says my mailaddress is hotmail (has been closed for years). I changed it a while ago in facebook that my primary mailaddres is outlook but somehow it links t...

  • Newbie
  • Hey all,  I just registered on spotify via facebook but when I go to my account I see that it says my mailaddress is hotmail (has been closed for years). I changed it a while ago in facebook th...
  • Alfredo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset without email adress access

i do have the email adress that is linked to my account but i dont have access to that email and need to reset my password.

  • Newbie
  • i do have the email adress that is linked to my account but i dont have access to that email and need to reset my password.
  • Alfredo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium but not able to get family signed up... help!

I’ve been banging my head for hours trying to sign my family up for the premium account. Not sure what to do now. This is getting ridiculous. Should not be this difficult.

  • Newbie
  • I’ve been banging my head for hours trying to sign my family up for the premium account. Not sure what to do now. This is getting ridiculous. Should not be this difficult. 
  • Alfredo
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

My account its saying i cant log in because its offline

Since i dowload the new patch for spotifyOn google play I cant log in my premium account Because its saying i am offline But i dont know how to put it online Because i cant log in to go in configurationWhat do i do ??

  • Newbie
  • Since i dowload the new patch for spotify On google play  I cant log in my premium account  Because its saying i am offline  But i dont know how to put it online  Because i c...
  • Luke
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes