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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14817 Views

7 replies

11 likes

Security
  • 14817 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553930 Views

991 replies

116 likes

Account
  • 553930 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131201 Views

74 replies

12 likes

Account
Login
Premium
  • 131201 Views
  • 74 replies
  • 12 likes

My account info got leaked, my account got upgraded

PlanPremium familyCountry Norway DeviceSamsung S5 Operating SystemAndroid 6? My Question or IssueI've been harrassing the people who have logged into my account and i would like to continue to do so. But would anyone please degrade my account to prem...

Newbie

Plan Premium family Country  Norway   Device Samsung S5   Operating System Android 6?   My Question or Issue I've been harrassing the people who have logged into my ac...

Maxim

Spotify Star

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last.fm doesnt scrobbles

PlanPremiumCountryCzech republic DeviceNotebookOperating System Windows 10 My Question or IssueHello. I have problem with scrobbling from Spotify. My last scrobbled track is from 15th May, but i am listening music on Spotify. I can see in Library on ...

Newbie

Plan Premium Country Czech republic    Device Notebook Operating System  Windows 10   My Question or Issue Hello. I have problem with scrobbling from Spotify. My last s...

skot11

Newbie

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account hacked

I got hacked and I think I got rid of the hacker but now I have all these suggestions for hardcore gangster rap that I don’t want in my Spotify. How do I get rid of these suggested artists and playlists?

Newbie

I got hacked and I think I got rid of the hacker but now I have all these suggestions for hardcore gangster rap that I don’t want in my Spotify. How do I get rid of these suggested artists and playli...

Melody

Spotify

987 Views

3 replies

0 likes

  • 987 Views
  • 3 replies
  • 0 likes

Solved!! Payment problem

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.)And spotifty take the money from my credit card.Today? I cant listen the music, It says please upgrade your account to preminum.(Actually i forget, 2 days ago i pa...

Newbie

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.) And spotifty take the money from my credit card. Today? I cant listen the music, It says please upgrade ...

hughbetcha86

Gig Goer

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists removed

PlanPremium Country UkDevice(iPhone 5s and iPad Operating System(iOS 10 My Question or Issue This morning I opened my Spotify app on my iPhone to find a message saying I had synced too many devices and so playlists would be removed from my iPhone. I ...

Casual Listener

Plan Premium  Country  Uk Device (iPhone 5s and iPad  Operating System (iOS 10   My Question or Issue  This morning I opened my Spotify app on my iPhone to find a m...

Loxer

Community Legend

719 Views

3 replies

0 likes

Account
Premium
Subscription
  • 719 Views
  • 3 replies
  • 0 likes

account trouble

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my s8 for almost a year now and have not had any trouble with it until an hour ago. My account would not load nor would my music, so i googl...

Casual Listener

Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my s8 for almost a year now and have not had any trouble wi...

TRBW

Casual Listener

420 Views

1 replies

0 likes

Account
Other
Premium
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Connect Spotify to Facebook

I am having an issue connecting my Spotify account to Facebook. When I click "connect to Facebook a login window opens, the window is visible when I press ALT TAB on my keyboard however it does not appear on the screen so I cannot login and connect t...

Music Fan

I am having an issue connecting my Spotify account to Facebook. When I click "connect to Facebook a login window opens, the window is visible when I press ALT TAB on my keyboard however it does not a...

calinn

Composer

1474 Views

7 replies

0 likes

Account
  • 1474 Views
  • 7 replies
  • 0 likes

account not working

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my phone for almost a year and it was working perfectly fine until an hour ago where nothing would load. So i googled what to do and was tol...

Casual Listener

Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my phone for almost a year and it was working perfectly fin...

Loxer

Community Legend

996 Views

1 replies

0 likes

  • 996 Views
  • 1 replies
  • 0 likes

change country option

Country maltaDevicesamsung Operating Systemandroid My Question or Issue I am tryinf to change the country but it is not allowing me to change, it is not even giving em the option

Casual Listener

    Country  malta Device samsung  Operating System android   My Question or Issue   I am tryinf to change the country but it is not allowing me to change, it...

Maxim

Spotify Star

544 Views

3 replies

0 likes

  • 544 Views
  • 3 replies
  • 0 likes

Connection with Facebook does not work!

PlanPremiumCountry: Belgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, my connection with Facebook does not work.I have already restarted my account several times, nothing helps.Also the music that spotify recommends...

Visitor

Plan Premium Country: Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, my connection with Facebook does not work. I have already resta...

teo13g

Roadie

932 Views

6 replies

0 likes

Premium
  • 932 Views
  • 6 replies
  • 0 likes

[Partnerships] Spotify on Apple Watch

Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsvariante wiederhole, kommt leider die Meldung, dass ...

Newbie

Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsv...

7d_5mdc5-m9ix

Newbie

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Deleted playlist

PlanFree to PremiumCountry USDeviceiphone 7 My Question or IssueHi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i figured if i logged out and then logged back in it might show up, however when i logged...

Newbie

  Plan Free to Premium Country  US Device iphone 7   My Question or Issue Hi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i fi...

Loxer

Community Legend

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes

Please help...Hacked

So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method, you cant contact customer support without an email and fo...

Newbie

  So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method...

Loxer

Community Legend

757 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 757 Views
  • 2 replies
  • 0 likes

Issue with unknown music appearing

Since the introduction of Spotify devices my account is being messed around by the following- 1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm not on a network it's randomly in the middle of nowhere on a bus or...

Newbie

Since the introduction of Spotify devices my account is being messed around by the following-    1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm n...

Loxer

Community Legend

695 Views

1 replies

0 likes

Account
Premium
Security
  • 695 Views
  • 1 replies
  • 0 likes

Cancel Old Account

PlanFree/PremiumPremiumCountry USADeviceSamsung Galaxy 9 Operating System My Question or IssueGot a new phone and was logged out of my premium account. I dont remember the passwords to the account nor do I remember the password to the email I used fo...

Newbie

Plan Free/Premium Premium Country  USA Device Samsung Galaxy 9   Operating System     My Question or Issue Got a new phone and was logged out of my premium account. I ...

calinn

Composer

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Somebody is using my account even after i change password and force them out.

PlanPremiumCountry NorwayDevicePC, samsung 7sOperating SystemAndriod, windows My Question or Issue My music stops all the time saying there are another user playing on this account. I've change password twice and tried forcing them out. Who is using ...

Newbie

  Plan Premium Country  Norway Device PC, samsung 7s Operating System Andriod, windows   My Question or Issue   My music stops all the time saying there are another us...

Maxim

Spotify Star

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Following a blank playlist?

PlanPremiumCountry USADevice(PC)Operating System(Windows 10) My Question or Issue I've starting following a playlist but I've never seen it before it just popped up today on my list. Is it possible that someone could be on my account? Playlist URL:ht...

Newbie

  Plan Premium Country  USA Device (PC) Operating System (Windows 10)   My Question or Issue  I've starting following a playlist but I've never seen it before it just p...

Maxim

Spotify Star

924 Views

1 replies

0 likes

Other
  • 924 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi aplicacion en Android no funciona

Plan Premium en Monterrey, Mexico.Dispositivo: Moto Z PlaySistema Operativo: Android 7.1.1Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep** sin hacer nada, posteriormente me aparece la leyenda "Spotify no resp...

Newbie

Plan Premium en Monterrey, Mexico. Dispositivo: Moto Z Play Sistema Operativo: Android 7.1.1 Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep*...

JulianA_Bogota

Roadie

2055 Views

1 replies

1 likes

Account
Login
Premium
  • 2055 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music Videos

PlanPremiumCountryCanada DevicePixel My Question or IssueGive me the option to turn to videos off in playlists or at least make it so they don't play when the phone is in lock screen. Such a dumb option to force on to people who just want to listen t...

Newbie

Plan Premium Country Canada  Device Pixel     My Question or Issue Give me the option to turn to videos off in playlists or at least make it so they don't play when the phone ...

JulianA_Bogota

Roadie

1852 Views

1 replies

0 likes

  • 1852 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlists disappeared

All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.

Newbie

All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.

JulianA_Bogota

Roadie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes