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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76540 Views

28 replies

0 likes

  • 76540 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94445 Views

9 replies

2 likes

Account
Login
  • 94445 Views
  • 9 replies
  • 2 likes

Superuser Contribution Device connected to my account that I never connected to.

There’s are 2 devices (sound touch 30 and Samsung s7) that recently I noticed were connected to my Spotify. I have no idea what any of these are and I try to hit forget device and it works for a few seconds and then it automatically tries to reconnec...

Newbie

There’s are 2 devices (sound touch 30 and Samsung s7) that recently I noticed were connected to my Spotify. I have no idea what any of these are and I try to hit forget device and it works for a few ...

MonicaM_Bogota

Roadie

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

Newbie

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

MonicaM_Bogota

Roadie

777 Views

1 replies

0 likes

iOS
Mac
Mobile
  • 777 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

I have logged out of every device and changed all my passwords. Still using it and it's definitely not someone I know..please help

Newbie

I have logged out of every device and changed all my passwords. Still using it  and it's definitely not someone I know..please help  

MonicaM_Bogota

Roadie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

I got logged out

Please help. I woke up yesterday and found i was logged out of my account (not sure why still). When i logged back in, my account had been wiped clean of all my saved music (playlists i had created) and I'm getting a bit frazzled trying to figure it ...

Newbie

Please help. I woke up yesterday and found i was logged out of my account (not sure why still). When i logged back in, my account had been wiped clean of all my saved music (playlists i had created) ...

jenniferchappy

Newbie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

It seems like the account linked to my main email address, *snip*, got hacked and someone changed the associated email address to it. I am no longer able to log in to my account, and i cant access it through facebook either, as i forgot to lonk them....

Newbie

It seems like the account linked to my main email address, *snip*, got hacked and someone changed the associated email address to it. I am no longer able to log in to my account, and i cant access it...

feelikeastrangr

Community Legend

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Unable to login

Unable to login on my android. Tried changing my password, still get the error "wrong username or password". No problems logging in on my pc with the same username and password. I have a legit version installed on my android and pc. Anyone having the...

Casual Listener

Unable to login on my android. Tried changing my password, still get the error "wrong username or password". No problems logging in on my pc with the same username and password. I have a legit versio...

Yogs

Casual Listener

1706 Views

5 replies

1 likes

  • 1706 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify thinks I’m abroad

I live in Ireland and haven’t left the country recently. I use a free account but have been locked out and am getting a message that I can only use my account abroad for 14 days. Can you reset my account please??

Casual Listener

I live in Ireland and haven’t left the country recently. I use a free account but have been locked out and am getting a message that I can only use my account abroad for 14 days. Can you reset my acc...

RuthBrady15

Casual Listener

597 Views

3 replies

0 likes

  • 597 Views
  • 3 replies
  • 0 likes

Changer de pays

Bonjour, j'ai un gros probleme, sur mon compte le pays indique est Singapour hors je suis en France, je voudrais changer le pays pour pouvoir acceder au prenium car du coup ma carte banquaire ne correspond pas au pays. Mais quand je veux modifier auc...

Newbie

Bonjour, j'ai un gros probleme, sur mon compte le pays indique est Singapour hors je suis en France, je voudrais changer le pays pour pouvoir acceder au prenium car du coup ma carte banquaire ne corr...

1721 Views

0 replies

13 likes

  • 1721 Views
  • 0 replies
  • 13 likes

Superuser Contribution No puedo entrar a mi cuenta

Tengo problemas para entrar a mi cuenta, hoy se me cerro mi sesion en todos mis dispositivos y cuando intente ingresar usando facebook no pude, ademas tampoco puedo ingresar con mi correo ya que no puedo acceder a el.

Newbie

Tengo problemas para entrar a mi cuenta, hoy se me cerro mi sesion en todos mis dispositivos y cuando intente ingresar usando facebook no pude, ademas tampoco puedo ingresar con mi correo ya que no p...

Lhouisanticrist

Newbie

2461 Views

2 replies

0 likes

Account
Login
  • 2461 Views
  • 2 replies
  • 0 likes

Transferir mis playlist de cuenta a cuenta.

Quisiera poder transferir mis playlist de mi antigua cuenta a mi nueva cuenta ya que tuve un problema muy nefasto con el servicio de ayuda de Spotify y terminé por sacrificar mi cuenta que usé durante años.Lo que pasó fue que tenía Spotify Family con...

Casual Listener

Quisiera poder transferir mis playlist de mi antigua cuenta a mi nueva cuenta ya que tuve un problema muy nefasto con el servicio de ayuda de Spotify y terminé por sacrificar mi cuenta que usé durant...

GaLa74

Newbie

38906 Views

4 replies

1 likes

  • 38906 Views
  • 4 replies
  • 1 likes

can't login in my account

I can't login through spotify music, it says that my password and email are incorrect, but i use facebook to login

Newbie

I can't login through spotify music, it says that my password and email are incorrect, but i use facebook to login

phan_times

Community Legend

518 Views

1 replies

0 likes

Account
  • 518 Views
  • 1 replies
  • 0 likes

I can log in on my laptop but not on phone

Hi spotify community. I have a problem, I can log in from my pc but not from my phone I tried with email address and password , username and password, but I can't log in from my android phone, but its works good on my pc. sorry for my bad english. Ca...

Newbie

Hi spotify community. I have a problem, I can log in from my pc but not from my phone I tried with email address and password , username and password,  but I can't log in from my android phone, ...

maria_fabrega

Newbie

633 Views

1 replies

0 likes

Account
  • 633 Views
  • 1 replies
  • 0 likes

AppCloner & Suspension

Hello, quick question. I'm using AppCloner on my android so I can use two account simultaneously, will that cause the new suspension mechanism to see it as an unauthorized app and suspend my account?

Casual Listener

Hello, quick question.  I'm using AppCloner on my android so I can use two account simultaneously, will that cause the new suspension mechanism to see it as an unauthorized app and suspend...

400 Views

0 replies

0 likes

Account
Other
Security
  • 400 Views
  • 0 replies
  • 0 likes

*snip*

Hi, I've tried many solutions for this problem that were posted on this forum and none worked. Everyone seems to get get redirected to the CC information page when they click the invite link. However, everytime I click on my invite link, I see my inv...

Casual Listener

Hi,   I've tried many solutions for this problem that were posted on this forum and none worked. Everyone seems to get get redirected to the CC information page when they click the invite...

Onyx_QC

Casual Listener

1346 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1346 Views
  • 1 replies
  • 0 likes

Different country but still want to use Spotify Premium?

So I'm originally from NZ and have moved over to the UK for a year or so. I used to have Spotify Premium in NZ in partnership with my phone plan but it was cancelled after I moved over here. Now I want to restart my Premium subscription from the UK, ...

Casual Listener

So I'm originally from NZ and have moved over to the UK for a year or so. I used to have Spotify Premium in NZ in partnership with my phone plan but it was cancelled after I moved over here. Now I wa...

Maxim

Spotify Star

1014 Views

3 replies

0 likes

  • 1014 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unsubscribed to all Mailing lists but still receive

I have unsubscribed to all Mailing lists for spotify but I keep receiving emails about playlists from hello@spotify.com at 5 am in the morning. Fix this issue please.

Newbie

I have unsubscribed to all Mailing lists for spotify but I keep receiving emails about playlists from hello@spotify.com at 5 am in the morning. Fix this issue please.

internetcafetwo

Newbie

607 Views

2 replies

1 likes

  • 607 Views
  • 2 replies
  • 1 likes

codigo postal ZIP

Hola mi pregunta es que en mi cuenta en la parte de codigo postal no sale nada quisera saber si eso saldra despues o como pongo mi codigo postal

Newbie

Hola mi pregunta es que en mi cuenta en la parte de codigo postal no sale nada quisera saber si eso saldra despues o como pongo mi codigo postal

Leekid

Newbie

21170 Views

15 replies

3 likes

  • 21170 Views
  • 15 replies
  • 3 likes

Confusing problem logging in

I have a problem logging in to spotify.com to manage my account. I have connected the account to my Facebook account and I can get there that way. The problem is that I am perfectly able to log in to the spotify application on different computers whe...

Newbie

I have a problem logging in to spotify.com to manage my account. I have connected the account to my Facebook account and I can get there that way. The problem is that I am perfectly able to log in to...

ferrisofficial

Regular

467 Views

1 replies

0 likes

Login
  • 467 Views
  • 1 replies
  • 0 likes