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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291441 Views

529 replies

34 likes

Account
Free
  • 291441 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13684 Views

6 replies

11 likes

Security
  • 13684 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541256 Views

990 replies

115 likes

Account
  • 541256 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129672 Views

74 replies

12 likes

Account
Login
Premium
  • 129672 Views
  • 74 replies
  • 12 likes

Solved!! how to make 2 artist profiles into one

Hey guys, I'm Mark OI've been doing collabs lately. 2 were uploaded on spotify but only one appears on my artist profile. The other one sits under another Mark O profile which is really annoying because that means I have two profiles. Anyone got any ...

Casual Listener

Hey guys,  I'm Mark O I've been doing collabs lately.  2 were uploaded on spotify but only one appears on my artist profile.  The other one sits under another Mark O profile which i...

CzechFencer

Composer

1505 Views

3 replies

0 likes

  • 1505 Views
  • 3 replies
  • 0 likes

Need to disable james.burchfield premium account

Hello, my other username is james.burchfield, i need to disable the premium service but the email address is associated with another email address which I can no longer access. I also do not have the password to it. Could spotify please assist?

Newbie

Hello, my other username is james.burchfield, i need to disable the premium service but the email address is associated with another email address which I can no longer access. I also do not have the...

itsHoro

Casual Listener

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Problem

Hi, i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song! ( all ugly song ) I delete all of them and a few minutes ...

Newbie

Hi,  i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song!...

Maxim

Spotify Star

449 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 449 Views
  • 1 replies
  • 0 likes

Someone stole my account

I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. This is unaceptable.

Newbie

I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. Th...

Maxim

Spotify Star

355 Views

1 replies

0 likes

Account
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, that I don't know, is listening from my account with ...

Newbie

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, th...

MaríaCamila

Roadie

633 Views

1 replies

0 likes

Windows
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Log In!!!!

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why cant you just have my username somewhere I can see it....

Casual Listener

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why can...

ShellyBarel

Casual Listener

1368 Views

10 replies

0 likes

  • 1368 Views
  • 10 replies
  • 0 likes

How to my premium from an account to another?

How can i move my premium fron an account to anorher?

Newbie

How can i move my premium fron an account to anorher?

IguanaSetup

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was deleted for no reason, Premium customer. Had to start new account, can't access original

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment is up to date. I've been shut out of the service -...

Casual Listener

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment...

SpotifyLuke1

Casual Listener

468 Views

3 replies

0 likes

  • 468 Views
  • 3 replies
  • 0 likes

Facebook Connection Error

Hello, when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later." I already tried to delete Spotify from my Facebook Apps, but it didnt help. I am using my...

Newbie

Hello,   when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later."   I already tried to d...

677 Views

0 replies

0 likes

  • 677 Views
  • 0 replies
  • 0 likes

How to change the username?

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it not works. Pleeeeease, how can i change my usernam...

Newbie

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it...

Luke

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

My card was charged at 11:13pm march 7, 2018. my bill isnt due until march 8,2018

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from work tonight just to cancel it before 12am, because ...

Newbie

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from w...

Luke

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

U STEALED MY MONEY

WHATS GOING ON KIDS HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!

Newbie

WHATS GOING ON KIDS  HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!   <removed sensitive information>

Luke

Spotify Star

290 Views

1 replies

1 likes

Account
Premium
Subscription
  • 290 Views
  • 1 replies
  • 1 likes

Starbucks Partners spotify premium not working

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Casual Listener

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Marie9801

Newbie

5441 Views

9 replies

0 likes

  • 5441 Views
  • 9 replies
  • 0 likes

Logging in

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, but there is no email there. I do however get their u...

Newbie

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, bu...

AkdM_

Casual Listener

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Someone steal my acc

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail address and username) so I can't access back.

Newbie

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail addres...

Maxim

Spotify Star

583 Views

1 replies

0 likes

Account
  • 583 Views
  • 1 replies
  • 0 likes

Tidak bisa masuk karena offline

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

Casual Listener

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

iinnaassgg23

Newbie

32640 Views

8 replies

4 likes

Account
  • 32640 Views
  • 8 replies
  • 4 likes

Change the country

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?' BRJ.Alfonso

Newbie

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?'   BR J.Alfonso

Maxim

Spotify Star

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Premium account is canceled??

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Casual Listener

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Maxim

Spotify Star

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Malaysia - Premium

I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here? Furthermore, why isn't there a paypal option for Malaysia? I use paypal when I want to make...

Newbie

I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here?   Furthermore, why isn't there a ...

Dserenity9

Newbie

26985 Views

17 replies

0 likes

  • 26985 Views
  • 17 replies
  • 0 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

Newbie

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...

veronii

Casual Listener

2579 Views

5 replies

2 likes

Login
  • 2579 Views
  • 5 replies
  • 2 likes