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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421930 Views
  • 965 replies
  • 108 likes
  • Account
  • 421930 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186743 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186743 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103540 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103540 Views
  • 69 replies
  • 10 likes

Keep getting message pop up

I keep getting the you need Premium .. when I try downloading the play list or songs .. I have that already but the app is not saying I have it .. I would like to have this fix .. what am I able to do

  • Visitor
  • I keep getting the you need Premium .. when I try downloading the play list or songs .. I have that already but the app is not saying I have it .. I would like to have this fix .. what am I able to d...
  • user-removed
  • Not applicable
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Discover Weekly - Finnish Songs

I love Discover Weekly, but it is rapidly becoming worse and worse each week due to an ever increasing amount of songs in Finnish. There are quite a few Finnish artists in my playlists, Nightwish, Children of Bodom and so on, but not a single song in...

  • Newbie
  • I love Discover Weekly, but it is rapidly becoming worse and worse each week due to an ever increasing amount of songs in Finnish.   There are quite a few Finnish artists in my playlists, Nigh...
  • Cousken
  • Newbie
  • 1453 Views
  • 6 replies
  • 10 likes
  • Other
  • 1453 Views
  • 6 replies
  • 10 likes

All songs deleted from playlist

My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un-playable songs. No idea how this could have happen...

  • Visitor
  • My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un...
  • TheBrickSlayer
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
  • 631 Views
  • 1 replies
  • 0 likes

My playlist is missing

I recently logged into my Spotify account after a long hiatus and tried to locate my playlist which is missing and can not recover any suggestion how I can retrieve my music list. Many thanks

  • Newbie
  • I recently logged into my Spotify account after a long hiatus and tried to locate my playlist which is missing and can not recover any suggestion how I can retrieve my music list. Many thanks &...
  • TheBrickSlayer
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
  • 486 Views
  • 1 replies
  • 0 likes

Premium account got stolen

Recently I noticed with my account (masinator2012) that when ever I log in I go automatically into offline saying that i have to reload with the correct account data. So I put in the usually password and is says suddenly incorrect. Also the e-mail ad...

  • Visitor
  • Recently I noticed with my account (masinator2012) that when ever I log in I go automatically into offline saying that i have to reload with the correct account data. So...
  • Luke
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

I can't see my profile picture

I have a problem with my account, I connect my Facebook profile but my profile picture doesn't appears. I've tried everything I could do but it keeps the same.

  • Newbie
  • I have a problem with my account, I connect my Facebook profile but my profile picture doesn't appears. I've tried everything I could do but it keeps the same.
  • TheBrickSlayer
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 375 Views
  • 1 replies
  • 0 likes

Deleted Email

Ok so i forgot my password and the email i have used for the account has been deleted. So i can't get the password back and i need help.

  • Newbie
  • Ok so i forgot my password and the email i have used for the account has been deleted. So i can't get the password back and i need help.
  • TheBrickSlayer
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

How do I leave a family plan?

I'm currently on a family plan with my ex boyfriend - I've moved out and I want to switch to a single premium account again, but the only way I have been able to find is him doing it as he has the primary account... I'm not in contact with him right ...

  • Newbie
  • I'm currently on a family plan with my ex boyfriend - I've moved out and I want to switch to a single premium account again, but the only way I have been able to find is him doing it as he has the pr...
  • Maxim
  • Spotify Star
  • 3862 Views
  • 1 replies
  • 1 likes
  • Premium
  • 3862 Views
  • 1 replies
  • 1 likes

Adding a family member to a premium family account who already has an account

I have a Premium family subscription and am trying to add my wife. My son used her email years ago to open a non-premium account and she is unable to join our premium family account when I send her the invite. What should we do?

  • Casual Listener
  • I have a Premium family subscription and am trying to add my wife.  My son used her email years ago to open a non-premium account and she is unable to join our premium family account when I send...
  • Maxim
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Emailed recepts

Hi,I saw through the help page that I am able to view my receipts when I log in my spotify account through a browser, but how can I get receipts emailed to me on a monthly basis? Thank you.

  • Newbie
  • Hi, I saw through the help page that I am able to view my receipts when I log in my spotify account through a browser, but how can I get receipts emailed to me on a monthly basis? Thank you.
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Charged twice

I’m wondering how do I contact someone about being charged twice on my account.

  • Newbie
  • I’m wondering how do I contact someone about being charged twice on my account.
  • Luke
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

If I delete my Spotify account will I be able to use the email linked with it on an existing account

I have two Spotify accounts but I want to delete the one I never use. If I do this, will the email attached to that account be free to connect to the other account? My concern is that even if I delete the account I won't be able change my email on th...

  • Newbie
  • I have two Spotify accounts but I want to delete the one I never use. If I do this, will the email attached to that account be free to connect to the other account? My concern is that even if I ...
  • softeaAgain
  • Newbie
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenia cuenta premium family

Buenas tardes hasta el día de antier tenia una cuenta family, el cobro recién se hizo a mi tarjeta el día 11 , ahora me aparece como una cuenta gratis , ya reinicie mi sesión , desinsatale e instalé de nuevo y no puedo ingresar a mi cuenta premium

  • Newbie
  • Buenas tardes hasta el día de antier tenia una cuenta family, el cobro recién se hizo a mi tarjeta el día 11 , ahora me aparece como una cuenta gratis , ya reinicie mi sesión , desinsatale e instalé ...
  • ixchel01c
  • Newbie
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Superuser Contribution Compte premium

Bonjour a tous, j’ai un compte premium... Ma sac ayant ete vole j’ai du changer de cartes de paiement. Depuis mon compte est facture mais je reste en Free... Que faire !? merci

  • Newbie
  • Bonjour a  tous,    j’ai un compte premium... Ma sac ayant ete vole j’ai du changer de cartes de paiement. Depuis mon compte est facture mais je reste en Free... Que faire !? 😕&nbsp...
  • FabianS_Bogota
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me carga ninguna caratula/portada de ninguna cancion /album/Playlist

Hace aproximadamente 3 dias atras, spotify no me carga las portadas de las canciones como mencione en el titulo, solo me muestra las portadas de las que tengo descargadas, pero al hacer nuevas busquedas incluso al descargar jna nueva cancion, me desc...

  • Visitor
  • Hace aproximadamente 3 dias atras, spotify no me carga las portadas de las canciones como mencione en el titulo, solo me muestra las portadas de las que tengo descargadas, pero al hacer nuevas busque...
  • FabianS_Bogota
  • Roadie
  • 25831 Views
  • 1 replies
  • 15 likes
  • 25831 Views
  • 1 replies
  • 15 likes

Superuser Contribution 'Reset password mail' not coming

HiYesterday my password was changed(not something I initiated, kind of odd if you ask me), so I filled out the reset password form. But no email... I found a form to report the problem on the spotifypage but all I got back was a standard mail referri...

  • Visitor
  • Hi Yesterday my password was changed(not something I initiated, kind of odd if you ask me), so I filled out the reset password form. But no email...   I found a form to report the&n...
  • FabianS_Bogota
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change country in my account

I have a spotify premium account. I moved from the US to Taiwan, but I can't change my country. I have verified that my IP Address is in Taiwan (I have inspected the dropdown HTML, and Taiwan is a given option, but the dropdown is disabled). I have a...

  • Newbie
  • I have a spotify premium account. I moved from the US to Taiwan, but I can't change my country.   I have verified that my IP Address is in Taiwan (I have inspected the dropdown HTML, and Taiwa...
  • FabianS_Bogota
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost profile when resetting password

I reset my password for my Spotify student account because I forgot it and now my profile is gone and I lost my premium subscription. What is the solution?

  • Newbie
  • I reset my password for my Spotify student account because I forgot it and now my profile is gone and I lost my premium subscription. What is the solution?
  • FabianS_Bogota
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family plan is not working on the app

i am logged in and the premium works on everything other then the app on my. I have tried to sign out and log back in many times using my username and email.

  • Newbie
  • i am logged in and the premium works on everything other then the app on my. I have tried to sign out and log back in many times using my username and email. 
  • FabianS_Bogota
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

I was trying to disconnect my account from facebook. I was on live chat and i told the person that i want to use the same email adress on other account then my computer shut off me.I want my music and followers transfer to my new account.

  • Newbie
  • I was trying to disconnect my account from facebook. I was on live chat and i told the person that i want to use the same email adress on other account then my computer shut off me.I want my mus...
  • FabianS_Bogota
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes