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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83710 Views

29 replies

0 likes

  • 83710 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105190 Views

10 replies

3 likes

Account
Login
  • 105190 Views
  • 10 replies
  • 3 likes

Account Hacked

Yesterday mt account was hacked, I contacted support who reset my account. Now my account has gone back to a free subscription (losing all my downloads). I pay for my subscription on the 16th - yesterday, so now I have to have to pay again to get my ...

Newbie

Yesterday mt account was hacked, I contacted support who reset my account. Now my account has gone back to a free subscription (losing all my downloads). I pay for my subscription on the 16th - yeste...

Maxim

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Spotify Famille

Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquelle j'ai envoyer l'invitation ainsi que le mot de pa...

Newbie

Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquel...

Walcho

Newbie

1609 Views

3 replies

0 likes

Account
Login
Subscription
  • 1609 Views
  • 3 replies
  • 0 likes

Account sbagliato

sono entrata in spotify e il mio account era disconnesso, ho provato a ricollegarmi ma mi appariva che account o password erano errati. Cosi ho cambiato password, ma ricollegandomi non ho trovato il mio account (playlist, abbonamento diversi ad esemp...

Casual Listener

sono entrata in spotify e il mio account era disconnesso, ho provato a ricollegarmi ma mi appariva che account o password erano errati. Cosi ho cambiato password, ma ricollegandomi non ho trovato il ...

zellaa

Casual Listener

894 Views

2 replies

0 likes

Account
  • 894 Views
  • 2 replies
  • 0 likes

Hacked

Mid listening to music, songs will either skip or a completely new unlistenable to playlist starts, as if someone else is logged on. I’ve tried signing out from everywhere. I’ve checked rogue apps aren’t installed. I’ve changed my Facebook password. ...

Newbie

Mid listening to music, songs will either skip or a completely new unlistenable to playlist starts, as if someone else is logged on. I’ve tried signing out from everywhere. I’ve checked rogue apps ar...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Got hacked and changed email

So I got hacked a while ago. The account is linked to Facebook so i changed FB pw and email pw. All good since then until now. When i was going to change the mobile phone number in Account -> edit profile i see that the hacker has changed the email. ...

Newbie

So I got hacked a while ago. The account is linked to Facebook so i changed FB pw and email pw. All good since then until now. When i was going to change the mobile phone number in Account -> edit...

Luke

Community Legend

787 Views

1 replies

0 likes

  • 787 Views
  • 1 replies
  • 0 likes

When did I first subscribe to Spotify for Family?

Trying to trace which date I first subscribed to Spotify for Family on?

Newbie

Trying to trace which date I first subscribed to Spotify for Family on?

Noah

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Devices available - Someone else is playing music on my devices

Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all my devices and it remains the same problem, also ch...

Newbie

Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all ...

IguanaSetup

Community Legend

1871 Views

1 replies

1 likes

  • 1871 Views
  • 1 replies
  • 1 likes

Can't change country

I have premium account and moved from Chile to the UK. I follow the instructions to change country by changing payment method but only get an error that my card and location don't match instead of getting a prompt to change the country! Help!

Casual Listener

I have premium account and moved from Chile to the UK. I follow the instructions to change country by changing payment method but only get an error that my card and location don't match instead of ge...

phan_times

Community Legend

638 Views

5 replies

0 likes

  • 638 Views
  • 5 replies
  • 0 likes

Reactivate account

Is there a way to reactivate an account that I cancelled a couple of months ago and get all my songs and information restored?

Visitor

Is there a way to reactivate an account that I cancelled a couple of months ago and get all my songs and information restored?

610050820tiatal

Newbie

29757 Views

10 replies

1 likes

Account
  • 29757 Views
  • 10 replies
  • 1 likes

Cant enter credit card expiration date

I have a new credit card, when entering my new card details it continuously asks me to enter my expiration month and will not update the account.

Newbie

I have a new credit card, when entering my new card details it continuously asks me to enter my expiration month and will not update the account.

Sandra62

Newbie

1750 Views

2 replies

0 likes

  • 1750 Views
  • 2 replies
  • 0 likes

Jesus loves you

Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up high.. Jesus wants to save you just gotta give him a c...

Casual Listener

Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up hig...

phan_times

Community Legend

425 Views

1 replies

0 likes

Other
  • 425 Views
  • 1 replies
  • 0 likes

Unrecognized device always returns

Hi, About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name. Since then, a device continues to connect to my Spotify account and hij...

Visitor

Hi,   About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name.   Si...

Delite_

Newbie

584 Views

1 replies

0 likes

Account
Login
Security
  • 584 Views
  • 1 replies
  • 0 likes

Solved!! Got a username…but then again, probably not

Just opened a new account, username BaldurSnaerJonsson.In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw.Why?! What went wrong and can it be fixed?

Newbie

Just opened a new account, username BaldurSnaerJonsson. In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw. Why?! What went wrong an...

aleribeiro12

Newbie

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login With Username, Username Changed to Weird Letters

Hi there!I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at signup, which is "forlaetan." So, when I login with ...

Casual Listener

Hi there! I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at...

bluecoals

Newbie

3906 Views

5 replies

0 likes

  • 3906 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charge on my credit card, don't have a paid account

I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the charge through my CC company or cancelling the card altog...

Casual Listener

I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the c...

otoniel

Newbie

69085 Views

7 replies

1 likes

Account
  • 69085 Views
  • 7 replies
  • 1 likes

Solved!! Spotify account for a RECORD LABEL

I'm trying to set up a Spotify account/page for an independent record label I manage. How would I go about doing that?

Regular

I'm trying to set up a Spotify account/page for an independent record label I manage.  How would I go about doing that?

DOCKA

Newbie

93388 Views

11 replies

9 likes

Account
Subscription
  • 93388 Views
  • 11 replies
  • 9 likes

Solved!! How do i turn off the offline setting?

I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when I went online I couldn't find the setting to turn o...

Casual Listener

I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when ...

Jbarriger

Casual Listener

7700 Views

2 replies

0 likes

  • 7700 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentally wrote wrong account data

Hi guys,I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about personal information like name, adress and so on. I filled in th...

Regular

Hi guys, I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about p...

brasstear1

Regular

1618 Views

6 replies

0 likes

  • 1618 Views
  • 6 replies
  • 0 likes

Premium

Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time

Newbie

Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time

leodreyer

Roadie

452 Views

1 replies

0 likes

Account
Premium
Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Forgot username and pasword

Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot your password it's telling me my email address isn't...

Newbie

Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot y...

mearpaul

Newbie

1068 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 1068 Views
  • 2 replies
  • 0 likes