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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187187 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187187 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Can't delete account without an email? (no email on spotify account)

I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?

  • Newbie
  • I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?
  • avahofmann
  • Music Fan
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

disconnect devices from spotify

i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and his device remembers it so it auto logs him back o...

  • Regular
  • i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and...
  • user-removed
  • Not applicable
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

deleting Spotify community account

please delete my community account thank you

  • Visitor
  • please delete my community account thank you
  • Bethany_Dawn
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Blocking a follower

Is there a way to block someone that follows you on Spotify? 

  • Newbie
  • Is there a way to block someone that follows you on Spotify? 
  • Bethany_Dawn
  • Community Legend
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

change address of premium family

hello i'm Jorge,I updated my account to Spotify Premium but when i did that i put another name (my friends name) and address (my friends address), but i want to change it to my name and my address.What can i do to change the address and the name of t...

  • Newbie
  • hello i'm Jorge, I updated my account to Spotify Premium but when i did that i put another name (my friends name) and address (my friends address), but i want to change it to my name and my address....
  • Bethany_Dawn
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Delete account

Hi! I would like to delete my account but do not have access to the email address it is asigned too! I also have another account which I have another email address asigned too. Please can can you advise how I delete my account? Thanks.

  • Newbie
  • Hi!    I would like to delete my account but do not have access to the email address it is asigned too!    I also have another account which I have another email address ...
  • kejt_
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

No puedo conectar mi cuenta con Facebook

Hola, ¿cómo va? Desde hace mucho tiempo que trato de conectar mi cuenta con Facebook pero a la hora de dar OK en la ventana de FB inmediatamente se me cierra y no se conecta. Leí que era un bug cuando ya lo habías hecho con otra cuenta pero la verdad...

  • Casual Listener
  • Hola, ¿cómo va? Desde hace mucho tiempo que trato de conectar mi cuenta con Facebook pero a la hora de dar OK en la ventana de FB inmediatamente se me cierra y no se conecta. Leí que era un bug cuand...
  • MartinGJorge
  • Casual Listener
  • 1232 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
  • 1232 Views
  • 2 replies
  • 1 likes

Superuser Contribution Multiple Artists of the Same Name listed under my Artist Page

I have an artist page on Spotify through Distrokid, and although I have made my account with Spotify and set up my artist page etc. I still have to see other artists listed under the same name for my band. When someone goes to my band's website and w...

  • Casual Listener
  • I have an artist page on Spotify through Distrokid, and although I have made my account with Spotify and set up my artist page etc. I still have to see other artists listed under the same name for my...
  • sintricity08
  • Casual Listener
  • 1484 Views
  • 2 replies
  • 1 likes
  • 1484 Views
  • 2 replies
  • 1 likes

I cant log in

I cant login to my account, it says that there is no active account with that name. I got suddenly logged out and when I tried to log in I couldn’t. What can I do? If I look my account up with another one I do exist. I just don’t exist while logging ...

  • Newbie
  • I cant login to my account, it says that there is no active account with that name. I got suddenly logged out and when I tried to log in I couldn’t. What can I do? If I look my account up with anothe...
  • asiodjfoasjdf
  • Newbie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

maximal number of downloads reached?

i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - what is this?

  • Regular
  • i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - wha...
  • Skt1
  • Newbie
  • 859 Views
  • 2 replies
  • 0 likes
  • iOS
  • 859 Views
  • 2 replies
  • 0 likes

Not getting premium features when paying

I have just re signed up to Spotify. I do not have any of the premium features. I have limited skips and can't choose any song I want to listen too.I also cannot connect my Spotify to my Facebook, it says that it's already connected but then when I g...

  • Visitor
  • I have just re signed up to Spotify. I do not have any of the premium features. I have limited skips and can't choose any song I want to listen too. I also cannot connect my Spotify to my Facebook...
  • kirky28
  • Newbie
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subscription issues

So I tried to subscribe to my husbands family plan and get rid of my “trial” but am unable to do this. I apparently have 2 subscriptions...1 family and 1 of my own that I can not get rid of because my account says the only 1 I have is the family...ug...

  • Casual Listener
  • So I tried to subscribe to my husbands family plan and get rid of my “trial” but am unable to do this. I apparently have 2 subscriptions...1 family and 1 of my own that I can not get rid of because m...
  • Jack
  • Roadie
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Printable receipt?

I need a printed receipt every month for my book-keeping, but the ones under My account on the Spotify site are really messy and include lots of links and graphics from the web page. Couldn't you please make a nice, clean, printable pdf template an o...

  • Casual Listener
  • I need a printed receipt every month for my book-keeping, but the ones under My account on the Spotify site are really messy and include lots of links and graphics from the web page. Couldn't you ple...
  • simonarjuna
  • Newbie
  • 3703 Views
  • 6 replies
  • 17 likes
  • 3703 Views
  • 6 replies
  • 17 likes

my Spotify password is public

I just created an account. Insteat of having my name on my Profile, Spotify shows my password....

  • Visitor
  • I just created an account. Insteat of having my name on my Profile, Spotify shows my password....  
  • kelvinelove
  • Regular
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Hacked

I have signup a spotify account using facebook and subscribe to premium account. Recently, I found that my account was added some playlist. Then I check my account and found that my some info is not accurate such as email change, password incorrect a...

  • Visitor
  • I have signup a spotify account using facebook and subscribe to premium account. Recently, I found that my account was added some playlist. Then I check my account and found that my some info is not ...
  • Jack
  • Roadie
  • 537 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 537 Views
  • 5 replies
  • 0 likes

Solved!! Hi-Fi invite

Is it possible to get an invite to Spotify Hi-Fi? I so want to ditch Tidal and return!!!

  • Newbie
  • Is it possible to get an invite to Spotify Hi-Fi?    I so want to ditch Tidal and return!!!
  • anesheim
  • Newbie
  • 2057 Views
  • 4 replies
  • 0 likes
  • Account
  • 2057 Views
  • 4 replies
  • 0 likes

Stolen accounts

Spoiler (Highlight to read) Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??

  • Casual Listener
  •   Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??
  • IguanaSetup
  • Community Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 389 Views
  • 3 replies
  • 0 likes

How to change to company name?

Hi, all!Issue: when I login to Spotify with company name and password, my name is displayed instead. How come? I need to have our company name displayed so that our playlists can be shared and found. I have tried to log off an in but no changes. Rega...

  • Casual Listener
  • Hi, all! Issue: when I login to Spotify with company name and password, my name is displayed instead. How come?   I need to have our company name displayed so that our playlists can be shared...
  • user-removed
  • Not applicable
  • 1033 Views
  • 7 replies
  • 0 likes
  • Login
  • 1033 Views
  • 7 replies
  • 0 likes

payed

hallo, i already payed for my spotify premium and is doesn't work. Does someone know what i can do now??

  • Newbie
  • hallo, i already payed for my spotify premium and is doesn't work. Does someone know what i can do now??
  • Luke
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium
  • 257 Views
  • 1 replies
  • 0 likes

problems with the subscription

I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.

  • Newbie
  • I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes