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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81377 Views

9 replies

2 likes

Account
Login
  • 81377 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656241 Views

13 replies

4 likes

Account
  • 656241 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737211 Views

18 replies

29 likes

  • 737211 Views
  • 18 replies
  • 29 likes

premium for family

HiI have had Premium for Family since July, and I can see that the amount is taken from my account each month.But when I try to log on to my account because I want to invite another family member it pops up with Premium Free and I can´t get any furth...

Newbie

Hi I have had Premium for Family since July, and I can see that the amount is taken from my account each month. But when I try to log on to my account because I want to invite another family member...

Luke

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

mail account changed account stolen

they stole my account by entering a mail not mine and also did not even change my password as I solve the problem ?????

Newbie

they stole my account by entering a mail not mine and also did not even change my password as I solve the problem ?????

jsannn

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Family account login

My spotify family account login is not working even though on the account overview i tells me that my account is active. When I put in the registered email address and the correct password it tells me that either the username or password is wrong. An...

Newbie

My spotify family account login is not working even though on the account overview i tells me that my account is active.   When I put in the registered email address and the correct password it ...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Account is used somewhere else

Hello everyone,My song keeps pausing while I'am listining. I get the message that my account is used somewhere else. I have logged my account off on all devices and changed my password but I keep getting this message. I first got the message on my Ma...

Casual Listener

Hello everyone, My song keeps pausing while I'am listining. I get the message that my account is used somewhere else. I have logged my account off on all devices and changed my password but I k...

toontjewuyts1

Casual Listener

485 Views

2 replies

0 likes

Account
Security
  • 485 Views
  • 2 replies
  • 0 likes

New User signing up for Premium

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18. Can someone tell me why please!

Casual Listener

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18.  Can someone tell me...

Maxim

Spotify Star

475 Views

3 replies

0 likes

  • 475 Views
  • 3 replies
  • 0 likes

I can't change my country from UK even though I'm based in Australia

So I've moved to Australia for the year, and have a premium spotify account. According to Spotify 'help' if you have a premium account you can continue using your account anywhere in the world. The issue I'm having however is that my account details ...

Newbie

So I've moved to Australia for the year, and have a premium spotify account. According to Spotify 'help' if you have a premium account you can continue using your account anywhere in the world. The i...

Maxim

Spotify Star

479 Views

1 replies

0 likes

Account
Other
  • 479 Views
  • 1 replies
  • 0 likes

Want to switch account to not be connected to Facebook

I am trying to join my family's premium account but it will not work because i have my account connected to facebook and not an email so i would like to switch my info to a new account under an email address

Newbie

I am trying to join my family's premium account but it will not work because i have my account connected to facebook and not an email so i would like to switch my info to a new account under an email...

Maxim

Spotify Star

397 Views

1 replies

0 likes

Account
Premium
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for PS4

If I choose to sign up for the 3 months premium subscription for sgd0.99, will my spotify subscription in my PS4 be premium as well or do I need to subscribe separately for my PS4?

Newbie

If I choose to sign up for the 3 months premium subscription for sgd0.99, will my spotify subscription in my PS4 be premium as well or do I need to subscribe separately for my PS4? 

SergioDavid

Roadie

400 Views

1 replies

0 likes

Subscription
  • 400 Views
  • 1 replies
  • 0 likes

Can't Login

I can't login to my spotify account. I keep getting an error 404 and I can't connect my account to facebook either. On PC btw.

Casual Listener

I can't login to my spotify account. I keep getting an error 404 and I can't connect my account to facebook either. On PC btw.

bronzerivenmain

Casual Listener

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me change countries

I've moved from Canada to the US and need to update my payment method with a credit card that was issued in the US. When I try to change my credit card info, it gives me an error message: "The zip code you entered was not valid for the selected count...

Newbie

I've moved from Canada to the US and need to update my payment method with a credit card that was issued in the US. When I try to change my credit card info, it gives me an error message: "The z...

SergioDavid

Roadie

384 Views

1 replies

0 likes

Account
  • 384 Views
  • 1 replies
  • 0 likes

Confirmation email not arrived

I have not recieved the confirmation email for app "GOT IT" not in junk. Seem to have 2 accounts one premium one none premium think this may be confusing set up on phone

Casual Listener

I have not recieved the confirmation email for app  "GOT IT" not in junk. Seem to have 2 accounts one premium one none premium think this may be confusing set up on phone

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Logged in on Xbox

Hi I must have misspelled my email when I made my Spotify account I’ve been trying to log in on my new phone and I can’t. I’m still logged in on my Xbox is there any way to retrieve my account information?

Newbie

Hi I must have misspelled my email when I made my Spotify account I’ve been trying to log in on my new phone and I can’t. I’m still logged in on my Xbox is there any way to retrieve my account inform...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

I put out a new album under a different distributor then before and it created a new artist page

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

Newbie

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

peterbeau

Roadie

538 Views

2 replies

1 likes

Account
  • 538 Views
  • 2 replies
  • 1 likes

Spotify accounts breached?

See article at http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/

Casual Listener

See article at http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/

Natey

Casual Listener

413 Views

1 replies

0 likes

Account
Security
  • 413 Views
  • 1 replies
  • 0 likes

Hacked TWICE

Hi Spotify, today I realized that for the SECOND time this month someone I DO NOT KNOW is using my account I am PAYING FOR. They are deleting my playlists I have spent 5 years creating and are simply using my account as their own. I have changed pass...

Visitor

Hi Spotify, today I realized that for the SECOND time this month someone I DO NOT KNOW is using my account I am PAYING FOR. They are deleting my playlists I have spent 5 years creating and are simply...

kejt_

Community Legend

1281 Views

1 replies

1 likes

  • 1281 Views
  • 1 replies
  • 1 likes

My Account was Hacked and Email was Changed on the Account

Hello Spotify Community, I have recently tried logging into my old Premium Spotify account and it didn't work. After I checked my email, I had an email from Spotify saying that the email on my account was changed to joseestrellaalejandro@hotmail.com?...

Newbie

Hello Spotify Community,        I have recently tried logging into my old Premium Spotify account and it didn't work. After I checked my email, I had an email from Spotify sayin...

Natey

Casual Listener

987 Views

1 replies

0 likes

Account
Login
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution I forgot my log in email and user name

Hi, I have logged in on my iphone but cannot view which Email it is with. I want to log in on my lap top to check my subscription and failed to log in. I can see my name on my app on my iphone, but that doesn't seem to be the user name either. Can yo...

Newbie

Hi, I have logged in on my iphone but cannot view which Email it is with. I want to log in on my lap top to check my subscription and failed to log in.    I can see my name on my app on m...

SergioDavid

Roadie

453 Views

1 replies

0 likes

Login
  • 453 Views
  • 1 replies
  • 0 likes

Facebook and spotify not syncing information

Anyone out there in the abyss of spotify webhelp know how to get Spotify to sync e-mail addresses with my Facebook account? This is a Facebook created spotify account.In sum: I need Spotify to reflect the same email that is on my Facebook. The one sp...

Newbie

Anyone out there in the abyss of spotify webhelp know how to get Spotify to sync e-mail addresses with my Facebook account? This is a Facebook created spotify account. In sum: I need Spotify to refl...

jsannn

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

no puedo acceder a mi cuenta

no me permite acceder a mi cuenta por alguna razon, le pongo reestablecer password y tanto mi correo como mi nombre de usuario me dicen que no existen, trato con mi facebook y de igual modo no me lo permite, pero aqui si puedo usarla, hay manera de s...

Casual Listener

no me permite acceder a mi cuenta por alguna razon, le pongo reestablecer password y tanto mi correo como mi nombre de usuario me dicen que no existen, trato con mi facebook y de igual modo no m...

449 Views

0 replies

0 likes

Account
  • 449 Views
  • 0 replies
  • 0 likes