Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 400684 Views
  • 952 replies
  • 107 likes
  • Account
  • 400684 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172153 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172153 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99257 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99257 Views
  • 68 replies
  • 10 likes

Solved!! Unknown Device using my spotify

Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown device is hijacking my premium spotify account and disa...

  • Newbie
  • Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown devi...
  • BRN75
  • Music Fan
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Trying to change my subscription country

Trying to change my subscription country, and my bank card details but it won't let me do either?

  • Newbie
  • Trying to change my subscription country, and my bank card details but it won't let me do either?
  • reactreality101
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Using Family Plan and Multiple Users using in different locations

I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one of the users on the family is listening at home on...

  • Casual Listener
  • I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one...
  • captcan91
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Spotify & Bouygues Telecom

Bonjour a tous, Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnement Premium, mon compte associe et bien sur toutes mes playlis...

  • Newbie
  • Bonjour a tous,   Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnemen...
  • 434 Views
  • 0 replies
  • 2 likes
  • 434 Views
  • 0 replies
  • 2 likes

Superuser Contribution Wrong email, not showing correct subscription type

Does not show that i have a premium account (windows app) e-mail adress have changed to < moderator snip - removed for security > (in web gui no idea of who i is) under setting / social / in windows app i can not disconnect from facebook. (I cant eve...

  • Newbie
  • Does not show that i have a premium account (windows app) e-mail adress have changed to < moderator snip - removed for security > (in web gui no idea of who i is) under setting / socia...
  • Melody
  • Spotify
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
  • 313 Views
  • 1 replies
  • 0 likes

Premium fuer Studenten

Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?

  • Casual Listener
  • Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium
  • 245 Views
  • 1 replies
  • 0 likes

Can I pay with a One4All card?

I got a gift card (One4All) and it says that you can pay for it almost anywhere but the card isn't listed in the payment methods when paying for premium. Can you pay with one of these cards?

  • Newbie
  • I got a gift card (One4All) and it says that you can pay for it almost anywhere but the card isn't listed in the payment methods when paying for premium. Can you pay with one of these cards?
  • Smokingbud
  • Newbie
  • 2337 Views
  • 1 replies
  • 0 likes
  • 2337 Views
  • 1 replies
  • 0 likes

Can't remember email address or username....CANT ACCESS MY ACCOUNT

I have purchased Premium for .99 for 3months on another spotify account and I can' remember which email address I used or username. I have tried all emails and none of them have been the one with the Premium spotify activated. I need to access my spo...

  • Newbie
  • I have purchased Premium for .99 for 3months on another spotify account and I can' remember which email address I used or username. I have tried all emails and none of them have been the one with the...
  • LeoRager
  • Community Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

app says i am on a different country, cannot log in

To whom it may concern: I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium is somewhat useless now until I am able to log back in. The app...

  • Newbie
  • To whom it may concern:   I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium...
  • LeoRager
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes

Account

I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back up it just logs me out, once I log back in it does t...

  • Newbie
  • I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back u...
  • LeoRager
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Connecting to facebook

I'm having an issue connecting my spotify to my facebook,it says,"Sorry there has been a temporary error, please try again later."I've never done this with a previous account so have no clue as to why there is an issue?

  • Newbie
  • I'm having an issue connecting my spotify to my facebook, it says, "Sorry there has been a temporary error, please try again later." I've never done this with a previous account so have no clue as...
  • LeoRager
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

configuracion offline

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte a internet para conectarme a spotify, y estoy con w...

  • Visitor
  • Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte ...
  • 725 Views
  • 0 replies
  • 3 likes
  • 725 Views
  • 0 replies
  • 3 likes

Problem changing e-mailaddress (in use/linked to FB)

Hi all, I have a problem with my Spotify account:I'll try to briefly explain the situation: My Spotify account is linked with FB Account.FB Account previously linked with Email A, now changed to Email B.My Spotify account has now Email A, I want to c...

  • Casual Listener
  • Hi all,   I have a problem with my Spotify account: I'll try to briefly explain the situation:   My Spotify account is linked with FB Account. FB Account previously linked with Email ...
  • anka8376
  • Newbie
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country settings incorrect

I have a free accountSpotify thinks I am in the USA.I am in AustraliaI tried logging into account and changing country.They're is only a USA selection no other countries.I looked at signing up to premium, it asks for a post code or zip code.. And wil...

  • Casual Listener
  • I have a free account Spotify thinks I am in the USA. I am in Australia I tried logging into account and changing country. They're is only a USA selection no other countries. I looked at signing...
  • Melody
  • Spotify
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
  • 3 replies
  • 0 likes

Changing the home country

Hi, I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Canada, not Switzerland. I can't change it on the account profile pa...

  • Casual Listener
  • Hi,    I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Ca...
  • kkinski
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
  • 209 Views
  • 2 replies
  • 0 likes

Fix artist name on spotify

Hi, I have 3 albums on spotify with my band. We're verified artist and have page. On a collaboration where we were a feature artist the person who uploaded the tracks to Spotify has accidentally put a space in our name where there shouldn't be. Examp...

  • Casual Listener
  • ...eal band name but didn't want to do it publicly if no need.   Thanks
  • Maxim
  • Spotify Star
  • 1047 Views
  • 3 replies
  • 0 likes
  • 1047 Views
  • 3 replies
  • 0 likes

Solved!! My own release but on a other profile

Hi there,I got a song released its called "Viper" but it got putted on a other account than it should be..What can I do about it? Here is the track and my spotify artist account. Track: https://open.spotify.com/track/3Tf5e05y9lrcKkQ37cALTB My acc: ht...

  • Casual Listener
  • Hi there, I got a song released its called "Viper" but it got putted on a other account than it should be.. What can I do about it?   Here is the track and my spotify artist account.  ...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Hacked.

Just curious as to what Spotify does with these kinds of people.

  • Newbie
  • Just curious as to what Spotify does with these kinds of people.   <screenshot removed - sensitive info>
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 211 Views
  • 1 replies
  • 0 likes

My band changed its name...

We released two albums under our old name via DistroKid. They are up on Spotify. We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name from DistroKid next month. We are fine with the older release...

  • Casual Listener
  • We released two albums under our old name via DistroKid. They are up on Spotify.   We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name f...
  • Maxim
  • Spotify Star
  • 2651 Views
  • 3 replies
  • 1 likes
  • 2651 Views
  • 3 replies
  • 1 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

  • Newbie
  • ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi
  • 267 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 267 Views
  • 0 replies
  • 0 likes