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cannot put in credit card information

cannot put in credit card information

I cannot change my credit card information, I have a new card and need to change it. Please help.

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7 Replies

Hi there,

 

What's exactly happening? Why are you not able to update your payment info?

MaximSpotify Star
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I have a new account with you and I have new debit card, when I go to
subscription, I get try premium and then I get a circle that only spins and
nothing else, I have let it there for 15 minute and nothing. There is no
way for me to change payment details. Thank you for any help

Can you try using another browser and eventually clearing cookies and cache?

MaximSpotify Star
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I tried another browser and cleared everything and still get the spinning
circle. I am using windows ten on my laptop. I guess I will just stay with
free subscription. Thank you for all you help.

I'd suggest contacting Spotify Support.

 

You can contact them via:

 

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/

Twitter: https://twitter.com/spotifycares
Contact form: https://support.spotify.com/contact-spotify-support/?contact

MaximSpotify Star
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I got through on my phone. thanks again for all your help

Thats awesome - Happy listening!

MaximSpotify Star
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