cant log in please help quickly

[johnathan5]

ive logged in to spotify on my phone but cant remember what my password is and want to get it on my computer my email which gets sent spotify promos is not reciving reset instructions when i get it to send me them please help

[Billy-J]

Hey @johnathan5, and welcome to the community.

Hope you're doing great! 

No worries, I'll be happy to help.

Could you try resetting your password here using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure to hide sensitive info before posting to the community).

Let me know how this goes 🙂