Help Wizard

Step 1


country and profile do not match

country and profile do not match

I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to.

When I go to my account, I cannot change country either (menu locked). I tried to add postcode but no difference. The account worked like a month ago.


Can anybody please help me?


2 Replies

Also, I've checked my IP address at

and it does match my country.


I've also already tried to login with both my username and my email address, I get the same result.


I don't have a credit card connected to this account.

Hey @moshiken, thanks for your post!

That's not cool! Could you send over a screenshot of the error message? Also, could you let me know the country you're in right now? I'd love to take a closer look.


Thanks, have an amazing day! 🙂

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