customer service

[bachbros]

Spotify has done nothing but send me automated emails to dodge my problems. I cancelled my account and have now been charged twice, I also can't cancel it again because it says online that my account is not premium... that's not what my bank statement says though.

Who doesn't have a customer service number?! Are you kidding me? This has to be a joke. You guys over drafted me twice now

[dinomight]

Hi, if you'll contact Spotify directly via this Support Form, someone should be able to help you get this sorted. If you'll reply to the automated email you should receive (even if from a no-reply address), it should speed up the support process...you'll normally hear from someone with about 24 hours. Sorry for any inconvenience. Unfortunately, we can't really help with these kind of account issues directly in the forum, as this is more a place for users to help each other.

[Hannahmpait]

I have been over charged FIVE TIMES at once. I signed up for premium with a student discount and they have charged me 5 times more than what they were supposed to. How can yall not have an actual email or phone number.... its the 21st century... or an online chat or something?? i am in college and can not afford to be over charged 5 times. this is absurd. i tried the "contact forum" and that did not help. your contact forum is sending a reply to an email that is not even in service... i made that email in 5th grade and then made my facebook off of it, then signed up for spotify through facebook and now yall are sending yalls emails to an email that is disabled. i have tried messaging yall on twitter and i have received zero help. i need 5 refunds. and yall need to get a phone number. i know yall can afford it.

[Hannahmpait]

I need something other than the support forum. that is not helping me. i dont get the emails yall are sending me because yall are sending them to a no longer usable email address. how can such a widespread used app be so incapable of dealing with problems.

[Hannahmpait]

can someone respond? this is bull