spotify abroad for 14 days need update even thought im not in abroad

[airzono]

Plan

Free

Country

Philippines 

Device

Poco f6 

Operating System

Android 14

Issue

I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.

[Billy-J]

Hey @airzono,

Thanks for following those steps! Can you please check and see if you’re actively using a VPN? You’ll need to disable it completely to see if that makes the difference.

Also, can you try updating your region settings while connected to a local WiFi network using the steps I provided in my last reply?

Also, does the same issue happen on different devices or only on a specific one. Can you also let me know what your error message says exactly?

Keep me posted!

[Wyattmori]

I have the same problem but I'm in Canada it won't let me log into my phone app and it's bugging me. I made my account in Canada and still am in Canada I am not using any VPN but it just says that I'm abroad 

[Wyattmori]

Same problem for me weird?? 

[airzono]

Hello again, so yea about the VPN I don't use VPN and the last time I used one was like a year ago. Yeah I already tried the steps while connected to local wifi and data connection.

Also I'm not sure about on different device cause I only have one available device for the moment so I can't try logging in on other device. Lastly  this is the exact error message "You can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it"

[wildmisy]

I'm having the same issues! Gosh! It's the same thing, i couldn't figure out the reason of exactly why and a mindful solution .

[gallo2]

1. I have a problem with accessing Spotify because it tells me that I used Spotify for 14 days abroad even though I didn't do it and I always remained in Italy. To solve the problem Spotify tells me to go to the site and change my region or state, I tried but nothing changes, I have no active VPN and I have tried several times to log back in.I ask for help, thank you.

Plan

free

Country

italy

Device

realme 12 pro 5g

Operating System

android 

 

My Question or Issue

[Vat_08]

Even after changing my account location from India to Germany it is still showing that unable to access account, kindly update the location. 

Kindly help what to do in such scenario as I commute and listen to song. 

[Aaroneljugon1]

Same over here. Cannot change the country either

[#10]

I cannot login anymore, saying that I cannot use Spotify abroad for more then 14 days. I was never abroad and in my "Edit" profile I have only my country as choice.

[gallo2]

there's no solution? i have to create a new account?

[gallo2]

i have the same problem, there's no solution or a assistance number?

[JJTurtle]

Same problem 😞 stupid app

[Susan_GP]

Hi there @Elena31 and @pietroanselmo,

Thanks for your posts. We hope you don't mind us replying in English.

Please follow the recommendations we shared in this thread and send the info requested if the issue persists.

Cheers!

[user-removed]

Music service full of AI "music", financing Trump campaign, that now you can't even log in to.

I'm glad that I don't give any cent to Spotify but hate that I only can listen to music through Spotify on my PS5

[#16]

hii, when i'm enter to my account in my phone It says I can't use it for 14 days abroad, but I'm not abroad and i already put my location of my country but it doesn't work, help meee

[Billy-J]

Hey folks, 

Thanks for the reply! Spotify is currently looking into this issue. Can you please make sure that you have updated the Spotify app properly and also, can you share a screenshot from the Google Play Store showing the app version? 

Thanks so much!

[TheOpp]

Today, randomly, I got logged of Spotify and when I tried logging in it said that "after 14 days abroad I can't play any music" or whatever, even though I never left my own country

[#19]

EVEN THO IM IN the country i have in spotify

[EzyPzy]

Same issue here 😞

[312czv3wx7pe4v53yhhk]

No me deja iniciar sesión porque me dice que estoy en otro país cuando sigo en el mio!!!