Android 10 audio glitches

[willprice94]

Plan

Premium

Country

United Kingdom

Device

Google Pixel XL

Operating System

Android 10 (QP1A.190711.020)

My Question or Issue

Spotify version: 8.5.24.762

Hi,

I'm having issues now that my device has upgrade to Android 10. I hear glitches/audio drop outs every 10--20s of so regardless of the song being played. To resolve the issue I have tried to

- Reboot the device

- Clean reinstall the device (following https://community.spotify.com/t5/Android/Android-Troubleshooting-Spotify/td-p/113082)

- Tried using different wifi connections

These glitches seem to occur only when the screen is off, so I suspect it maybe something to do with Android's powersaving function. This occurs for songs that have been downloaded or are being streamed.

[nielrio]

hi willprice94,

Thanks for posting on the community!

Do you have that problem only with spotify, or also with other music players?

Nielrio

[WanderingIvie]

Can't speak for the original poster, but I'm having the same problem, and it seems to only be Spotify. I also listen to Audiobooks via a library app, and that isn't affected by this issue. Neither is YouTube, though that's to be expected since it only happens while the screen is off. 

[willprice94]

These only happen with the Spotify app.

[ales005]

Hi. I have the same problem. Its like a crack (short audio distortion). Other music app (Tidal, Mixcloud) works just fine.

Before upgrade to Android 10 there wasnt any problem.

Android 10, Pixel 2

[willprice94]

Like ales005 I also didn't have the issue prior to the upgrade to Android 10.

[WanderingIvie]

I also didn't have this issue before the last Android update.

[willprice94]

This only appears to happen when my device is not plugged in. I suspect it is some interaction between Spotify and the power saving service on Android. I have also found that Audible also suffers the same issue (but not Google Play Music)