Android Auto - "getting your selection..."

[jsimon669]

Plan

Premium

Country

USA

Device

Samsung S21 Ultra / GMC Terrain (Android Auto

Operating System

Android 12

My Question or Issue

I just picked up a new 2022 GMC Terrain.  When I select a playlist, I can see the songs, but when I try to play a song, the app hangs on a screen displaying "getting your selection...".  It does not do this on the 2020 GMC Terrain that I just turned in on a lease.  Any help would be appreciated.

I did try clearing the Spotify Cache on my phone as well as delete the phone from my vehicle and re-pair it.

[Bee083]

I'm having the same issue and I also use a Samsung S21 Ultra

[Deanoman44]

I'm also having the same issue on a Google Pixel 6 Pro and Skoda Scala 2019. 

Managed to get it working again by force stopping AND clearing cache on android auto and Spotify (not sure which one actually made the difference) but it's quite inconvenient to have to keep doing every time I get in the car at the moment.

Both android auto and Spotify versions are up to date, so not sure what else to do.

[Feelix93]

Same problem here!

When I try to play music from Spotify in Android Auto I get the "Getting your Selection" message and nothing happens - just like in the picture above.

Force closing Spotify does get to work once again until I stop the motor engine, then Spotify refuses to work again.

There is post in Reddit about this problem too:
https://www.reddit.com/r/AndroidAuto/comments/u220xv/getting_your_selection_in_aa_if_spotify_is_open...

Galaxy Z Fold 2, Android 12, newest Spotify version, Mazda MX-5 2021.

[joshry101]

Same here, just started happening
Google Pixel 4a, Honda e

[Bee083]

I ended up being able to fix it by adjusting the spotify/google maps settings. I followed these instructions 

You'll need to enable playback controls manually within Google Maps. This feature works with smartphones running at least Android versions 10.43.2 or higher. Here's how to do this:

1. Open the Google Maps app, select your Profile icon (top-right corner), and go to Settings > Navigation settings.
2. Toggle on Show media playback controls.
3. We will use Spotify as an example. Select Spotify as your preferred media app, and tap Next on the pop-up screen.
4. Tap OK to enable playback settings within Google Maps.
5. To view these settings, go back to Google Maps and enter your desired location in the search bar. Tap on Start to begin navigation. You'll notice a Spotify music icon on the right, just below the Plus sign.
6. Tap on the Spotify icon to view the controls at the bottom of the screen.

To be fair I had tried numerous things so it's also possible it was something else LOL

[Feelix93]

Sorry @Bee083 but adding media playback to Google Maps is no fix.

I don't want Spotify in Google Maps, I just want Spotify to normally play music like it did in the previous version.

Additionally this problem is related to Android Auto - and the Spotify music icon only appears in the smartphone app.

[joshry101]

Restarting my phone resolved the issue for me. Didn't need to keep doing this (been in the car a few times today / still working)

Google Pixel 4a, Honda e

[RoyBrown]

In Google Maps there is no option titled Show Media Playback Controls to toggle?

I have the same issue in my Honda Civic using my S10 phone. 

[buzcro]

OnePlus 8T same issues. Started yesterday, 2020 Mazda MX5, today my daily 2022 Mazda 3 worked fine until I got to work. After work stopped working and same issue.

[Jahykes]

Had the same problem. S21 Ultra and a Ford Flex. 

Cleared cache on both Android Auto and Spotify, force stopped both. 

Fixed the issue. Been in the car twice since and it's still working fine. 

[user-removed]

Same here
Help pls

[RayHChi]

The other thing that started happening around the same time is on my mobile phone, the playback controls disappeared (not when using Android Auto). They must be related though.

[OscarDC]

Hey folks,

Thank you for keeping in contact and for your messages.

We appreciate the troubleshooting tried so far. We're currently investigating this issue. 

If you didn't send it yet, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running.

In the case mentioned by @RayHChi, we've a current investigation about it as well. You can check all the information in this post. We'd recommend adding your +Vote and subscribing to it to be aware of any updates posted there. 

We'll be on the lookout. 

[raghwendra]

If you play the first song from your phone while connected via AndroidAuto. You will see the UI for the mediaplayback control and the selected song details. If you later select any songs from AndroidAuto, you will most likely see the UI instead of this string - "Getting your selection." This appears to be an issue associated with obtaining mediametadata from the player.

[SirSoulBrother]

2022 Mazda CX-5, Samsung A50 with newest versions of Spotify and OS (ver 11). Have tried clearing cache on all apps, rebooting, removing my phone as a device in the car settings, reconnecting bluetooth, removing Spotify completely and reinstalling. I've tried everything I can think of and I'm still stuck. My PlexAmp works just fine so it's definitely not a signal or general streaming issue. Called Mazda and they told me to take it to the dealer. Ugh.

[jdiaz777]

It's 2025 and the problem has re-surged again with the latest spotify/AA update 

[Joan]

Hi there @jm061190,

Thanks for reaching out.

We're here for you so we can help get this sorted. To start off, can you confirm if the error you're getting is the exact same as in the original post? And to clear our bases, let us know what troubleshooting steps you've tried so far. If you haven't, try restarting all devices involved, reinstalling the app, as well as the steps provided by @Bee083. 

Keep us posted.

[Surfer82]

Plan

Premium

Country

USA

Device

Samsung S24 Ultra

Operating System

One UI 7

My Question or Issue

Don't know what's going on, I can't play from liked songs anymore only shuffle or other list. If I select a song in liked list it just stays stuck on getting your selection. Found countless posts with this issue going back years and no answer/fix as I've tried a few things and no difference. Nothing works not cache, not reinstalling.... 

 

[Vasil]

Hey @Surfer82,

Thank you for reaching out!

We did some digging on our part and found this thread here and we merged your post with it to keep the place tidy, hope you don't mind 🙂

What's odd is that this issue seems to be fixing itself intermittently and due to different troubleshooting steps, so my best advice for starters would be to go over the steps one by one and see if anything makes a difference:

• Restart your device and see if there's a change
• Make sure your Android Auto app is up to date
• Ensure your vehicle's firmware is up to date
• Force stop and clear the cached data on your Android Auto app
• You can do the same with your Spotify app one more time; if this doesn't make a difference, you can also go for a complete clean reinstall
• If the issue remains, try a cable connection if you haven't already and unpair & re-pair the Bluetooth connection between the mobile device and the vehicle
• It's also worth it to take a look at the post from @Bee083 

Make sure to go over all of these steps and, in case the issue remains, let us know what your affected device is, as well as its OS version and your Spotify app version and we'll do our best to get to the bottom of this.
Much appreciated!