App runs when headphones/speakers are disconnected (Android)

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Re: Battery Drain / Google Play Services on Android Pie

erinshipley
Casual Listener

Hi! @StringyMCFC, hope you're doing well. 

 

I myself have an Apple product, so I don't know a whole lot about Pixel phones, but I'm happy to help!

 

This seems like a common problem with Pixels. Maybe it's just something with Google phones?

You could also try closing the app whenever you're not using it , and use of data might cause the app to drain extra battery ; do you have premium?

Also, perhaps your phone is in need of a new inner battery? It might be unlikely since the Pixel 2 is a relatively new model, but there's always a chance. 

 

Again, these are just suggestions to help you save power. I hope they're helpful!

 

 

Re: Battery Drain / Google Play Services on Pixel running Android Pie - Status changed to: Under investigation

Moderator
Moderator

Hey folks,

 

Thanks for raising this issue with us on the Community.

 

We have reported this to our tech team and they are looking into it.

 

In the meantime, could you please leave the following information:

  • device and OS version
  • Spotify version
  • a screenshot showing your battery usage?

If you are experiencing this issue, do click on +Vote so we can get an idea of how many users are experiencing this.

 

Many thanks!

PeterModerator
 
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Re: Battery Drain / Google Play Services on Pixel running Android Pie

StringyMCFC
Regular

Hi Peter,

 

Thanks for the update. I have a Google Pixel 2 running latest software update (Android 9.0 Pie). Spotify version is 8.4.74.463 armV7 (the latest update available).

 

Here is my battery usage today. As you can see, the Spotify usage isn't *too* bad on it's own but it is triggering Google Play Services all the time it is on, effectively doubling the battery usage. There is no other app that does this and no valid reason I can think of for it to need to do this. For comparison purposes, on days where I don't use Spotify, my Google Play Services usage never goes above 1-2%.

 

More than happy to provide further information as required.

 

Screenshot.png

 

 

Re: Battery Drain / Google Play Services on Pixel running Android Pie

CornJube
Casual Listener

Google Pixel 2 XL, running latest Pie (9.0) version and Spotifys app version is 8.4.74.463

screenshot.png

 

 

Re: Battery Drain / Google Play Services on Pixel running Android Pie

Moderator
Moderator

Hey there everyone,

 

Thanks for your patience.

 

We can see that there's a new version of the app available. Could you make sure to update the app and let us know if the issue persists?

 

We'll be keeping an eye for your replies!

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: App runs when headphones/speakers are disconnected (Android)

Moderator
Moderator

Hey everyone,

 

Thanks for your patience.

 

We can see that there's a newer version of the app available. Could you update your Spotify app and let us know if the issue persists?

 

We'll be keeping an eye on your replies :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Battery Drain / Google Play Services on Pixel running Android Pie

Lwallace79
Casual Listener

I am also running a Pixel 2 with Android 9, and my symptoms are just like those of the topic-starter. I have also deleted the app, cleared out the cache, and reinstalled the app, but the problem still remains.

Re: Battery Drain / Google Play Services on Pixel running Android Pie

StringyMCFC
Regular

Hi,

 

Updated the app as requested (now on 8.4.75.670 armV7) and the issue is still there. 

 

Google Play Services remains dormant until Spotify is used at which point it is in constant use.

 

Absolutely no change at all.

Re: App runs when headphones/speakers are disconnected (Android) - Status changed to: Under investigation

Moderator
Moderator

Hey everyone,

 

We've seen some of you report that you're also seeing a battery usage spike. We've passed this on to the right folks and they're looking into this.

 

Further, please make sure you are running the most recent version and let us know if the issue still persists.

 

If it does, make sure to click the +VOTE button and include the following in a comment:

  • Device
  • OS version
  • Spotify version

We'll let you know as soon as we have any updates.

 

Thanks for bearing with us :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: App runs when headphones/speakers are disconnected (Android)

Xypleth
Regular

The in-line controls do not work properly, as reported a long time ago by many users in various forums I've found. It's still not fixed, how? why?

 

To clarify, the controls work on all other apps. And a single button press works for play/pause. Double-press for next song or triple-press, however, does not work.

It worked on my previous Android device on 8.0 Android just fine.

 

I can get it to work, if I turn the battery optimization off, but after a while, even after that it stops working, and disabling and enabling the setting did not work anymore. 

Another workaorund is to ask Google Assistant to play next song, and then suddenly the controls work until the end of the session.

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