Bluetooth and Lock Screen media controls not working

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Bluetooth and Lock Screen media controls not working

aPersonInNeed
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So recently I have been having the issue where bluetooth devices are unable to control the music. i.e Skip/repeat/pause/play... 

 

My device and version are as follows:

  • Device: Samsung S8+ (SM-G955W)
  • Spotify Version: 8.4.38.621 armV7

I found a few fixes but they are just temporary I listed them below:

  1. restarting device
  2. reinstalling the app
  3. clearing the data (through the spotify app)
  4. doing a force stop (Settings>apps>force stop)
  5. logging out then back in (this worked once then never worked again)

Now it's getting really annoying having to do one of the fixes every so often there isnt a set time when it fails... I found posts dating back to november about a user experiencing the same issue.

 

I would appreciate if someone knows a perment fix or at least an update on this issue?

 

Edit:

Forgot to mention that the issue also stops the lockscreen music controls from working...

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Solution!

Re: Bluetooth and Lock Screen media controls not working

wvenable
Casual Listener

I uninstalled Android Wear and all my bluetooth control issues went away.

View solution in original post

10 Replies

Re: Bluetooth and Lock Screen media controls not working

wvenable
Casual Listener

I have the same problem on my S7. No Bluetooth controls work. Various restarts help for a short time. Just started this week. 

Re: Bluetooth and Lock Screen media controls not working

quzle
Casual Listener

I have the same issue, with both Bluetooth and Lockscreen Controls on Samsung Galaxy S8. Spotify version 8.4.38.621, Android 7.0, "Samsung Experience Version" 8.1.

 

The issue does not occur with Google Play Music or other media players, only with Spotify.

Re: Bluetooth and Lock Screen media controls not working

Joelspiers15
Casual Listener

Same problem, media controls don't work on bluetooth headphones, android wear devices, wired headphones, and lock screen. If I unlock the phone and use the spotify notification it works fine, it also works fine with Google Play Music, Pandora, and Netflix.

I found a similar thread here https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/thread-id/88778/... where someone claims uninstalling the android wear app fixes it. I haven't tried it as I'd rather have my watch work than have to unlock my phone to pause Spotify.

 

This is on a Galaxy S8

Model: SM-G950U

Android: 7.0

Spotify: 8.4.38.621 armV7

 

This is a very frustrating issue to have to unlock my phone to pause my music and pushes me even closer to Google Play Music. 

Re: Bluetooth and Lock Screen media controls not working

cm0011
Newbie

Same issue with me on a Samsung Galaxy S8. I use Headset Button Controller app so I assume that is why wired headphone controls still work for me, but lockscreen ones aren't. This is for Spotify. Good to know it's not just me, I just performed an update on my phone so maybe it's a bug in the update? It's not an update to Oreo, just a minor update.

Solution!

Re: Bluetooth and Lock Screen media controls not working

wvenable
Casual Listener

I uninstalled Android Wear and all my bluetooth control issues went away.

View solution in original post

Re: Bluetooth and Lock Screen media controls not working

aPersonInNeed
Casual Listener

So I tested it yesterday and so far so good... this is annoying though now I can't use my smart watch.

Re: Bluetooth and Lock Screen media controls not working

quzle
Casual Listener

I don't have Android Wear.

 

The issue has inexplicable disappeared for me now. I forced closed Spotify (but I don't think that fixed the root of the problem, as I had already tried restarting the phone to no avail). I suspect the issue will return soon.

Re: Bluetooth and Lock Screen media controls not working

dawase2
Newbie

I'm in the same boat - Samsung S8 + Spotify + LG Watch Sport + IconX earbuds

Lockscreen, watch and IconX controls are all broken as of a week or two ago.

Very aggravating.

 

Removing Android Wear and rebooting does seem to have solved the problem, but that's a suck solution to this problem.

 

 

Re: Bluetooth and Lock Screen media controls not working

hjorleifur
Casual Listener

Same, here with Samsung S7 Edge. I uninstalled spotify and removed all data, installed again and it started working on my headphones, but when I was in my car today I could not skip between songs. I also have android ware but I am not going to unstall that since that creates a bigger problem and is not a solution.

 

This started about 2 weeks ago, hope there will be a fix soon so I don't have to find a 3rd party version of spotify.

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