Can't connect through WiFi

[user-removed]

I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Problems started when upgrading Spotify to 3.0.0.1124. I am running on Galaxy S5 Android 5.0.

[oneearleft]

Download your desired version from http://www.apkmirror.com/apk/spotify-ltd/ to your mobile,

locate it on your mobile using a file explorer, and exucute it. 

A quide: http://www.guidingtech.com/48377/install-updated-apk-files-manually/ 

[skib]

Is there any solution for this,or we still have to go with "install an older version and see what happens"? It's really annoying since I pay for this to work properly.
Might be an another hint: google play store does the same for me aswell,but my other apps are working properly.
Samsung Galaxy S7

[skib]

The wifi seems to be switching on and off-I can play the first few seconds of my songs that are NOT available offline, then they just stop and don't continue playing. Instead it skips to the next song,plays the first few secs and repeats...

[oneearleft]

I have not encountered any problems for a long time in my android, but my daughter's iPhone shows the same symptoms sometimes. This might be due to our Wi-Fi extender locally.

[guizabueno]

This is not a acceptable solution....

We should keep asking for support and Spotify staff need to investigate the problem as many other people are facing the same issue.

I have a premium account and can't use it due to the error.

I'm opening a new topic related to this matter.

[dropc]

Galaxy S7. I switched from AT&T Uverse to Time Warner Cable. I went to download an album and got a "Enable cellular in settings" problem and couldn't download.

Uninstalling and installing the app seems to work for me. It sucks cause I think it wiped all my offline albums. But I am redownloading now over Wifi.  

I just dragged it to the Bin and then immediatlly installed it again. no changes to nothing.

Sucks to hear it not working for some people!  

[valjestha]

This is happening to me right now. Only I've got a macbook pro and an iphone 6s (using ios 10). I don't know what's going on but it's super frustrating because I'm paying for Spotify premium and I can't even use it without posing the threat of overages on my cell phone bill. Unacceptible! Someone please help!

[sanlocrip]

Happens to me too right now. Suddenly Spotify won't connect to home wifi but connect when i use my cellphone data. Android app, desktop app and even webplayer spotify won't connect / load at all. I try to ping spotify.com and got response but when i ping to play.spotify.com, no response at all.

I've already updated the app, uninstall and reinstall, use proxy, dns, vpn, static ip, open port forwarding in router, and reset the router but still no luck.

anyone has idea what to try? All my devices seems won't connect to it at all via wifi

[Joe]

It could be connected to server issues. Their latest tweet:

Hopefully it will be fixed soon.

We are investigating some issues and finding out more. Thanks for your reports - we’ll keep you updated here.

— Spotify Status (@SpotifyStatus) November 25, 2016

[Papik]

Hi i have same problem on my iphone. 5S. Any solution??

[Joe]

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

[tomasKoho]

Hello, this week i have same problem too. Family account - 4 phones and work only cell connect. Connect through home wifi - "there is no internet connection".

[Joe]

There have been some server-side problems over the weekend, initially affecting parts of the USA then, more recently, central Europe including the Balkans. Things seem to be slowly getting back to normal.

[joshrobinson412]

Does your router have two networks? Like a 2.4Ghz and 5Ghz network? I turned one off and it works like a charm. Hope this works. 

Josh

[Antonio089]

Same problem with my iphone 6s plus running ios 10 and the latest spotify version (22.06.2017)

[skib]

Try to ban 5Ghz frequency on your wifi,that solved it for me.

[KitaJo]

The thing with me is it works on my home wifi on my iphone, but not at my gym :(. Don't understand why. I don't want to use my data that much. I'll cancel my membership with them if this continues. It's a stupid issue.

[KitaJo]

Ok, you can do this at home. But what if you want to use it outside on someone else's wifi, where you spend a lot of time. Spotify just needs to fix this problem, cause it shouldn't matter what the wifi connection is like. 

[Joe]

Public access points tend to restrict traffic to web browsing and the ports spotify uses are blocked. This is not a problem with the sptify app. 

[eworkflow]

We all might be suffering from lowered expectations. As of mid-March '18, for a few last Spotify app updates, I experience not only the message reported here, but also the app's instances on not so latest OS versions (Android v6, and Win7 PC, and iMac OSX 10.11) not recognizing each other, sometimes even when the internet connection is visible to them, but often still able to overwrite the playback status of another device in some kind of a stealth session. My routine now shutting down of the app (but also manual stopping of apparently crashed processes on the PC which prevent Spotify from being restarted), "works" but remains a serious problem. I suggest we rethink our logic here: any solution that also proves that the current app version has a problem is really just a further proof of the necessity to fix it. Is a "temporary remedy" term too inconvenient?