Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[krappka]

Sorry for the typo.

[user-removed]

And here we go again. Just opened Spotify, which had not automatically updated and since I needed to install the new version manually, the playlist is again gone. This is really annoying because I have a slow Internet connection and it takes up to several hours to download my playlist.

[Peter__]

Unfortunately that is down to the app being "new". Have a read here for all the details:
https://support.spotify.com/problems/#!/article/downloading-android-update

[ludwig1]

I agree with you! The last update is frustrating

[ludwig1]

Hi to all!

Before the last update you have been able select from the filter menu the option "Show only offline content" under the playlist tab but now not. Why? it's absolutely annoying search for each offline playlist on all my folders every time who I want to listen any playlist.

I'm running the 1.1.0.113 version.

[EarendilSI]

Hi all,

I have smartphone Sony Xperia Z1 with a SD 32GB and Spotify vr 1.1.0.113

Before the upgrade I had all the playlists stored on SD, after upgrading the SD is not recognized

I tried deleting the cache and the app, then download app and playlists still with highest quality but are stored in the main memory and the SD is not recognized...

Do you have an estimate of when this issue will be resolved?

Many thanks!

[Joe]

If you're running android 4.4.2 then spotify can no longer use the external SD card for the cache. The old cache is still there probably and can be safely deleted. Until Google relax their permissions relating to read/write to external SD or Spotify come up with a solution, you're stuck with internal storage I'm afraid.

There's no news from Spotify on this as yet but I'm working on it.

[EarendilSI]

My smartphone Xperia Z1 have Android 4.4.2 Kitkat from April and Spotify old version wrote on SD correctly...

Never had a problem downloading the playlist in the sd until before the update...

I don't think it's a problem of Android

Yes, the old playlists was still on SD...I deleted them via Spotiify

[Joe]

An existing app accessing an existing folder on SD card before the update to 4.4.2 carried on working. You now have a new app trying to create a new folder on SD - it can't so uses the internal storage.

[themaher]

Hi, I have a Galaxy S5. After updating the app (following the recent security breach) I noticed that I had to re download all my playlists to play offline. However when I set them to available offline i get an error stating "Offline Syncing has stopped as there's no space left on this device"... yet my phone shows 8GB of free space.

I think it is because the playlists might be saving on my SD card but i cannot locate anywhere in my phone or the spotify app to change the storage location. Please Help?!

[Joe]

If you're running android 4.4.2 then spotify will only be able to use internal storage now. If you suspect it is trying to access the external SD card try removing the card, clearing the cache from spotify/settings then play or download some music before reinserting the SD card. This will fix the cache in internal memory.

[Brent212]

According to what I've read and experienced, android 4.4.2 doesn't limit spotify from writing to it's own folder on the SD card. The limitation is that apps can't write to paths that they don't own on the SD card. App X can't modify files created by App Y on the SD card, but App X can create and manage it's own files in it's own designated location on the SD card.

My Galaxy S5 came with 4.4.2. I installed the latest version of spotify and it's downloaded my playlists to the external SD card with no issues.

[Joe]

That's right but I understand that the app itself now has to use different instructions to access the external SD card and I'm not sure this has been implemented yet.

[adevoto]

I have te following issue after I "updated" my Spotify downloading the new "Spotify" app after the security breach:

- I had three Offline (1st: 69 songs, 2nd: 214 songs and 3rd: 377 songs). As we all know, I had to download them again after the "update",

- The problem is that NOW after having downloaded just the 51% of the 3rd list I receive the ""Offline Syncing has stopped as there's no space left on this device" message. I still havent been able to start downloading list 1 and 2 either,

- Clear Cache and all Data from the app/ uninstall and re-install the app = Same issue again (did this quite a few time due frustration)

- I have delete files/apps/etc to increase the storage, helps, but not too much and this shouldnt be the case as BEFORE the new update I had the three list with the 660 songs (normal quality) in offline mode without problems. Why now i cannot download them all if I even have more storage space than before? Are the songs/list in offline mode bigger than before?

What can I do? Now I am consuming a lot of my data plan to listen music (and in some indoor places like the gym the signal is not good and I cant listen music properly) and I started to pay for my Premium account to have the offline lists without ads and this kind of problems.

Thanks a lot!

Android Version: 4.0.3

Phone: Samsung Galaxy S II (GT-I9100)

Free Internal Storage: 625MB

Free USB storage : 352MB

SD card: not mounted/dont have one

Premium: Yes

[Joe]

352MB of free USB storage isn't very much (that's where data files such as spotify music are stored). I know you're probably exhausted from deleting caches by now but could you just remove the cache from spotify's settings page then use a file explorer and delete any remaining spotify folders in \android\data. Delete com.spotify.mobile.android.ui folder and contents.

Hopefully you'll have considerably more free space and will now be able to make your music available offline.

It looks like the installation of the new spotify didn't remove the old cache automatically.

[themaher]

Hi,

i'm using 4.4.2.... I've taken out the SD card and launched Spotify again and now it will not work at all; get error stating "No SD card Found, please insert SD and start again"... it just does not want to work on internal storage at all. 

Is there anyway for me to contact Spotify customer service directly? I've tried their twitter @spotifycares but they don't seem to care and there is nowhere other than this forum to report issues, and no one seems to be able to offer resolution? Not very good customer service considering this is a service i am paying for wouldnt you say?

[Joe]

You can use the contact form for direct support. Did you uninstall and redownload spotify with your external SD card removed?

[themaher]

ok, i've just uninstalled and reinstalled. Not on wifi currently so will test download later when i'm home.  thanks for the help!

[user-removed]

I've managed to get Spotify syncing to my SD after removing caches, deleting Spotify, rebooting, and reinstalling Spotify. Now my issue is that Spotify Desktop isn't detecting my phone, so I'm unable to sync local files to my phone. I just recently (before the update) fixed this by configuring port forwarding on my router. Do I need a different configuration for the new version? Anyone else figure this out?

Android Version: 4.3 JELLY BEAN

Phone: Samsung Galaxy SIII (SCH-I535) [Verizon]

Free Internal Storage: 7.96GB

Free SD storage : 29.26GB

Premium: Yes

[Joe]

If you enable UPnP on the router, you shouldn't need to do any port forwarding.