Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[Daniel]

---

@dviduk wrote:
I haven't formatted the SD card, wondering why I'd need to do that? It has all my photos etc on it and would be a pain to reformat, why would that make any difference?

---

HI, sorry for the delay. If you read the note on the bottom of my cean install guide it explains a little about storage on an SD card and how a format can help. I know it's a pain, but as long as you backup your card first I would suggest that this is the reason Spotify is not working properly for you.

If you wanted to test it without doing a wipe then uninstall Spotify, remove your SD card from the phone then install SPotify. If after logging in it all works then you can see that the SD card is the issue and you need to format it.

[Daniel]

---

@wcheng wrote:

Hi, can you hep me please,

I recently upgraded to a samsung s4 mini on vodafone, where i also got 24 months spotify premimum free with it

but when i try to make my playlists available offline, only one or two songs have been made available (the green highlighted circle, with arrow facing down) and the rest haven't, and keeps saying its waiting to download.

i always have a wifi or 4G connection on and my phone is brand new so clean memory, so i dont understand why it isnt working? i have even tried re-installing the app but still wont make my playlists available offline, can you advice me what to do to make it work?

thank you

wai-kin

---

Are the playlists made up of local files stored on your PC and synced to the phone or are they purely made from Spotify streaming playlists?

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

[Pakillo73]

Hi, i am a premium user. My problem is that i only can download playlist for offline, but if i try download a complete álbum nothing happens, the white buttom is only on for a while but its turn  off quickly. I have try it in a Xperia L with a sdcard and in a Nexus 7 (2012) with the same result. I remenber that two moths ago its works perfetly in Xperia L but one day i just simply get bad.

Thanks.

[x5050160]

Well I'm not having the problem listed. The problem I have is my 3000 + songs that I have downloaded keep undownloading. They are there one day and then they are gone the next. And no i am not unselecting the "offline" switch at the top of the song list. Is there any fix for this?

[Cdeshazo]

I can't get my local files on my PC to download onto my phone, yet you claim that I should be able to do so on multiple places across your site. I posted a thread about it, but it seems to have gotten ignored because threads made after it were adressed and the problems solved. Every other question about local files put onto your phone seem to be skipped too. That's some really crappy customer service. Can I put local files from my PC onto my Motorola Ultra or are ya'll just telling me that so I spend my money on your program? If I can't, then you should have just answered my original thread and told me to forget about it.

[Daniel]

---

@x5050160 wrote:
Well I'm not having the problem listed. The problem I have is my 3000 + songs that I have downloaded keep undownloading. They are there one day and then they are gone the next. And no i am not unselecting the "offline" switch at the top of the song list. Is there any fix for this?

---

Hi, I've seen a few reports of this and am sure somewhere I read that Spotify are aware of the 'auto-undownloading' of playlists so hopefully a fix will be in the works.

[Daniel]

---

@Cdeshazo wrote:

I can't get my local files on my PC to download onto my phone, yet you claim that I should be able to do so on multiple places across your site. I posted a thread about it, but it seems to have gotten ignored because threads made after it were adressed and the problems solved. Every other question about local files put onto your phone seem to be skipped too. That's some really crappy customer service. Can I put local files from my PC onto my Motorola Ultra or are ya'll just telling me that so I spend my money on your program? If I can't, then you should have just answered my original thread and told me to forget about it.

---

Have you followed the support topic here: Listen to local files

If so, can you offer some more insight as to what you've tried, any error messages etc? Does your phone show up on the desktop app? If not, can you check your firewall (windows & 3rd party) aren't blocking Spotify.

[ShaggyDaz]

I have a Samsung Note II and im a paid subscriber with an offline list

I usually play music via bluetooth in my car and the first song almost always lags a bit. Then after aproximately 30mins it just stops playing.

I've tried reinstalling and removing most of my other apps and had no effect.

Android vers 4.3

[Daniel]

---

@ShaggyDaz wrote:

I have a Samsung Note II and im a paid subscriber with an offline list

I usually play music via bluetooth in my car and the first song almost always lags a bit. Then after aproximately 30mins it just stops playing.

I've tried reinstalling and removing most of my other apps and had no effect.

Android vers 4.3

---

Does it work normally through the speaker/headphones?

[pietro2114]

Premium subscriber here.
Just started having this problem today. Several songs that I have previously been able to play are now not working, for example One Wish - nonono or work out - jurassic 5.

I've tried reinstalling my app, but they still won't play. I started downloading my library anew, but these songs (amongst others) won't download or play.

Using android 4.4

[Ghost1871]

Hi,

I solved all of my problems a few days ago. I quit my Spotify subscription and switched to Deezer which works absolutely fine on my device. Maybe Spotify can get their app running again in the future but right now that was the only way to listen to music offline...

[gregyang]

I have the "offline tracks undownloading" problem. 80% of the time, when I start Spotify, about 5 to 10% of my tracks will be redownloaded. I have narrowed the problem down to the specific SD card; not of the card itself, but how Spotify handles data storage for that card.

Specifically, this problem only occurs on the SanDisk ultra 64gb microSDXC class 10. I have an older 8gb card that works flawlessly. I have already swapped in the 64gb card via RMA, but the problem persists with the new card. Indeed, both the old and the new 64gb card never had any problems other than with spotify.

I remember at least 2 years ago, I've never experienced this problem with the 64gb card. About 1 year ago, this unsyncing problem started occurring. I've been through install/uninstall and multiple ROMs without resolving this issue. The only thing that worked was using a different card.

Another symptom of the same problem is that sometimes a track would be displayed as playing, with the moving scrollbar, but no sound comes out. I'm guessing the track was unsynced, but Spotify didn't realize it and so didn't redownload it.

A peculiar aspect is that there doesn't seem to be any redownloading if I kill the app from the app list and restart it. However, certain spotify processes are still running.

Please look into how you are writing data onto the card. Sounds to me like the last commit to the database always fails.

[Johnc57uk]

I've found the 64GB sd cards are generally unreliable, particularly with Spotify and I suffered similar difficulties to all those problems raised in this forum. After some investigation I swapped my 64GB SD card for a 32GB SDcard and it all now works perfectly.

[juanquigley]

I'm trying to play a song on muy android device but is telling me "Go online to ser menú" when I try to play it. And I'm online. If I weren't I wouldn't be hable to even look up the song that I was looking for.

[Andres_Munoz]

I had this issue start about a week ago.

I uninstalled the app and reinstalled it, but now I can't even log in.
First time this has happened.

[ShaggyDaz]

No it doesn't. It seems on any way possible it does the same thing (headphones, even through phone speakers)

[gregyang]

But the world is not going backwards. SanDisk just released a 128gb card this year, and we are not supposed to be trapped on lower capacity like this, especially for 2 YEARS. What's more is that spotify had no such problems before 2 years ago. The bug was introduced by some developer and has no bearing with the card quality it self.

For me, spotify is the only app that gets hung up on a 64gb micro SD. I think it's developers' duty to implement their app correctly.

[Daniel]

FYI - I'm using a 64GB SanDisc card and have done so since getting my M8 in March without any issues.

[gregyang]

Are you using ultra 64gb microSDXC class 10?

[Daniel]

---

@gregyang wrote:

Are you using ultra 64gb microSDXC class 10?

---

Indeed I am... this one to be precise (it appears I lied, I've been using it since the end of April :-), sorry about that, wasn't intentional: