Get an empty info box when trying to listen to a tune

[Marten]

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

[Eugenev414]

I got the same thing and still trying to figure that out. 

[meahtenoha]

Hi there,

That's quite strange--anyway either of you could send us a screenshot so we can take a look?

[Hares8]

[jotess]

Same problem with Android on GalaxyTab 10.1n

[CNordy]

I am having this identical issue. I'm on a Verizon Galaxy Nexus and have the free account. It worked earlier today and suddenly gave me this blank info box everytime I wanted to listen to any song.

[TomasT]

Exactly the same issue with my two devices: Samsung Galaxy Nexus & Sony Tablet S1 

😞

[Seabiscuit]

This happens on both my Samsung Galaxy Nexus and my Samsung Galaxy Tab 10.1 tablet. 

Yet it works perfectly on my wife's Samsung Galaxy Nexus.  

Could it have anythinig to do with using the same account on two different devices?  

I've completely uninstalled and resinstalled on both devices.

Please help!!!!

[David · Accepted solution]

Hello there,

I've just gone through and look at a number of your accounts here. It seems that you are currently all on the free, advert supported version of Spotify.

In order to use the full set of features on the mobile version of Spotify, you will need Spotify Premium. When you first log into Spotify on a mobile device, you will automatically get a 48 hour Spotify Premium trial - this is why you were previously able to play music.

You can find out a little more about the Spotify subscriptions right here - http://www.spotify.com/get-spotify/overview/

[Rorey]

The issue can often be the case if you're a free user.  Theoretically, you can be logged into the mobile version and view your playlists.  When you try to play a track, the lightbox comes up.

However, in the case of Heras8's screen shot, I think this might be that the local files aren't synced yet.  The tracks behind the screen don't look greyed out.  

I should also take this moment to admit that this isn't the most desireable user experience.  

@Heras8. Are the "RED Album" tracks local files?