Get an empty info box when trying to listen to a tune

[Fanco]

I have the exact same problem but I have the paid version. Or is there a problem with my account maybe?

[Fanco]

I just realized I have a new card so that is why...

[amy55]

Hello,

I have this same problem, but i have spotify unlimited.will i have to upgrade to premium in order to resolve this?

Thanks

[meahtenoha]

Hi amy55- Yep that's correct, you'll need a Premium subscription in order to use the app on your device. However

I can see you just upgraded yesterday, how is that working for you?

[amy55]

Hi Meredith. All fine now i have upgraded, but frustrating that there is nothing in that box to tell you what the problem is. Can that be fixed for others?

Thanks for your time.

[lyho]

Does this mean that once this happens it is no longer possible to get spotify free?

[licenced]

You can downgrade to free but you won't be able to use Spotify on your phone - that requires a Premium subscription (or Premium trial)

[lyho]

I've got the Motorola XOOM and have the same problem. I don't want to pay. I only want the free service so does this mean I can't get the service back and should delete the app?

[licenced]

Yep, tablets count as mobile devices and so require a subscription to use with Spotify

[lyho · Accepted solution]

What a shame that you waste peoples time by not making things clear. I work in marketing - key rules: don't annoy customers, they wont come back. Never position your brand negatively. Always provide clear messages so that your customers are not mislead. From the number of discussions on this on this forum I would say your marketing and communication teams and your product planning team need a rethink! Goodbye Spotify!