Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Joistick]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[bengshady3]

It will almost like 2 months and you guys havent fix it yet. You literally had one job. Please fix this otherwise I'll think about cancel my premium.  Thanks in advance

[전가인]

I have the same problem tho I have already updated both.

[FakePhontchartrain]

Bro u dead??? Still Working at S23 Ultra Lastest Version 😂😂😂

[FakePhontchartrain]

*not working

[Bonzoham]

Same problem here

[user-removed]

Still not working

[JúliaMesquita]

Same problem happening to me!

[ScurBiceps]

Same stuff has been happening to me for way too long. Dunno when they are gonna fix it.

[Kleimseokmjin]

I also have the same issue

[lizzybitsyspider]

also still having the same issue, it really sucks because it’s my favorite feature 

[Mcallahan]

I’m having the same issue 😞 it’s 10/28 and issue hasn’t been fixed. Very frustrating 

[Lucas1241]

Estou com o mesmo problema aqui tanto no meu antigo Galaxy note 9 e agora ainda agora no meu Poco F5... Por favor volte ao que era antes!!!

[Chestnutcheesy]

Same at galaxy S22. Bruh it is going over a month. What the **bleep** is wrong with these problems.. spotify has so much issues and I'm sick of it

[mapacheattack]

I have the same problem 😕 in october

[trvrsln]

So glad I’m not the only one! Hope they fix it soon.

[seers]

Just log out and log back in Spotify, this worked for me.

[Dailingjxx]

Thanks!! That works for me! 

[Dailingjxx]

But my friend still have this problem even he had already logged out and logged back. TvT.

[thatoneguy2400]

care to give us an update?

[sofi5_30]

It's nice to hear a snippet of the song in the story, but, first, it is too short and, second, we can't even choose the fragment that it is heard. I miss the background video.