Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Joistick]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[Chestnutcheesy]

1.  

Plan

Premium individual 

Country

South Korea 

Device

Samsung galaxy s 22

Operating System

Android

My Question or Issue

My spotify canvas doesn't work on replay mode. It just work only when I selected nothing at replay. Replay on only one song, or on whole album/Playlist - my canvas doesn't work. Also it doesn't appear at instagram story share. I tried Uninstall, app data delete. But yet, not solved. 

During over a year of spotify use, canvas issues were very frequent on my device.

Can I get an explain about this problem?

+ is this problem only going on my device? 

[VagnerFraga]

Não funcionou pra mim 😞 

Sacanagem isso! 

[Laportia]

Having the same issues it was soo kool when the canvasses were moving now its reg.. That kool feature was one of the reasons i stay bring a member . Ill wait patiently but please fix thank you 

[Akuya]

I'm still having this issue, please fix this!

[MaxTekk]

Same issue. Spotify version 8.8.81.573

[MaxTekk]

If u want to fix it. LOG OFF AND LOG IN.

[theluizin]

Hey, didn't you guys fixed this issue yet? I'm having this issue for almost 2 months by now.

[theluizin]

I have the same phone as you and the issue is still happening. I wonder if it only happens in xiaomi phones...

[jeonomi_17]

I thought it was only me with the issue, but after finding this page, I see the problem is  from the app, I hope they can fix this problem.

[stikster]

Please i need this to work, played good money for an artist to do my canvas...

[NapatsornJ]

I still have this issue on Nov 2, 2023 

all apps updated to latest version, super frustrating 

[Rick_Hendriks]

Couple of weeks turning in couple of months now. Seriously thinking about ending my premium because nothing is working properly.

[Beef4104]

The developers at spotify should be ashamed that they're doing this bad of a job.

Fix your garbage app spotify. 

[od3th]

it’s been a while and still same issue 😔

[Msleiann]

I'm getting the same issue as well. 

[Vilssuli]

Yupp same here

[garbagekid]

This issue is still happening for me too! 

[oxide_gloom]

It's almost like it's been over a month and the issue is still very much there.

[Nautiroc]

It's been over a month already...

[AlecJ]

Wait logging off and back in actually worked thank you so much 🙌