Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Joistick]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[Jankozmaj]

Well this change is lame.

[victormeirax]

Hey, Dian! 

As you asked, i’m here! i’m having trouble with it too! 

Hoping it get fixed soon. 

[whatsagrace]

So is this an intentional change? It doesn’t really make sense to limit a feature like that to the app.

I’m unclear from your reply if this is intentionally changed to no longer allow Spotify Canvas videos to be shared to instagram or if this is a temporary limited feature due to other changes interfering with it.

Please clarify, thank you!

[Beef4104]

Here's some constructive criticism for you, how can we respond "Reject as Solution" because you must be an absolute bonehead if you think that your answer constitutes a resolution.

[castle13]

Same problem. This sucks!

[ElenaP]

Hi, same problem here. 
I have an iPhone SE and I have updated / reinstalled both apps, but it hasn't helped. Canvas work on Spotify preview, but when I try to post them on my Instagram stories, they don't load and all you can see is the album cover on a solid background without motion. 
Please let us know what we have to do.
Thank you.

[Dydyyy]

Still have same problem~ (23/09/18)

I use spotify because of this so I hope it get fixed asap..;(

[mmindnk]

Hi there, I’m just here to figure out the answer to this problem and I wish I could share my favorite song with canvas again 🥹 really love the features.

[kdg112004]

same problem here!

[D3416]

Yeah so this change sucks

[gabrielmiura]

Não tem previsão para retorno? Estou com meu canva fora a aproximadamente 4 dias.

iphone 11 

iOS 17

[vivala1210]

Signing out and back into Spotify fixed it for me.

[whatsagrace]

This fixed it for me too! Thank you!

[iliasb136]

Just bring back the canvas or the option to pick if u want canvas or solid backround on the instagram story 🙂

[HectorCastaneda]

Yes, finally!! Sign out of your Spotify account and sign back in, this fixed the problem for me too!

[HectorCastaneda]

Sign out and sign back in! Works like a charm.

[Joistick]

I tried signing off and back on and it didn't fix it, still having the same issue

[victormeirax]

**bleep** THANKSSSSS!!! I DID IT! 

[brotopratas]

então está função está temporariamente indisponível !? irá voltar ? 

[Michaelkkk]

Quick question for your UI team. Hopefully you can forward it to them. First the heart, now this, are y'all intellectually challenged?