Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Joistick]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[Michaelkkk]

Quick question for your UI team. Hopefully you can forward it to them. First the heart, now this, are y'all intellectually challenged? 

[KameHouse75]

Breaking an existing feature is considered a “possible improvement” now…?

[Brimm]

Still not fixed. Signing out doesn’t help. 

[#6]

Al compartir una canción en mis historias de Instagram solo aparece el elemento de la portada, no se ve el canva, necesito ayuda

[amandalines]

Super annoying. I’ve been sharing to Snapchat instead and saving to my camera roll and then uploading to Instagram. Extra step but gets the job done

[meilijae]

Had the same issue, signed out an signed in again and seems to be working fine for now

[idazuraida]

Log out and log in back doesn't help.

Please. I love this feature. Why would you take it out? But it seems like certain user only.

Just like the problem I had before this about canvas. I've already switched account to use canvas.

I tried with my free account it works fine. 

Please please please fix this.

[Klaus34ru]

I have the same question, My cellphone is Sony Xperia 10 VI.

[kayang]

Same problem. The canvas won't show in insta story. My other followings don't hope have this problem though. They can still story with canvas. I hope this gets fixed asap. I really love that feature. 

[soundvibepl]

My Canvas doesn't work on Instagram Stories. I'm waited month and I don't have aby results. I have blog with music and it's very important option to me. It's not fair. Please help me!

[Ukanii]

Plan

Premium

Country

Device

(iPhone XS

Operating System

iOS 17

My Question or Issue

I can't share my story with background video or music on Instagram. I reinstalled, updated and even cleared cache too, and updated iOS but still doesn't working. Please solve this ASAP!!!!!

[dwptr]

mine isn’t working as well. i hope they’ll fix this asap. it’s really bothering me!!

[Sciblet]

Log in and log out 

[Sciblet]

Log in and log out 

[Jn2k2]

Same issue here, why is there not an option to share the canvas art or not share the canvas art? 

[Sciblet]

Just log out and log in again! Fixes the issue

[Sy16]

Same issue for me. And i try those method but there is no luck for me. It still fail to sharing ig story with canvas

[xtinalxv]

I have the same issue when will you fix it?

[Tahangara]

Çok kötü olmuş sırf bunun için premium plan aldık, geri gelsin! 

[MaximalisFarkas]

Unable to share song's canvas, when i click on share to instagram stories, it shares the music, but without the visualizer, please help!

Plan

Premium

Device

Iphone 12