Library slow after update

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Library slow after update

HeathenHeart
Casual Listener

Plan

Premium

Country

Brazil

Device

Huawei

Operating System

Android

 

After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album via the library, it takes 15 seconds to load. Same thing with my followed artists. However, if I search for the same album using the search function, it opens the album immediately. Same thing if I manually search for an artist.

 

26 Replies

PaulMac
Roadie

There is definitely a technical fault here.

 

I spent considerable time last week discussing the lag issues on my Samsung S7 with various Spotify staff. The initial conclusion was that I had corrupt data which a reinstall would sort out – it didn’t.


Spoke with several more staff who concluded that it was a ‘device issue’ and that I should ‘reach out’ to Samsung. I did just that. Samsung quickly came to the conclusion there was nothing at all wrong with my phone and advised the fault had to be down to a software glitch relating to the Spotify update.

 

Back yet again with Spotify support. They tried more things – again nothing made a difference and FINALLY it was referred to ‘Specialty Tech Team.’ They advised that this is not an isolated incident and that other user accounts were experiencing the same difficulty and they are working on a fix.

 

I do have to say I found the whole thing incredibly frustrating. It took hours to get it referred to the tech team only to be told they were already aware that there is an issue. I have no problem with the ‘front line’ Spotify staff who were very helpful and tried their best to sort the matter out, but they seemed to be unaware that there is an actual issue here. At the very least Spotify should be active in threads like this in order to keep users updated.

edias1357
Casual Listener

I have had all of the issues reported in this thread and went through the same process to try to correct. The only thing I did that was different was to change from SD card storage to internal storage. Everything seems to work fine now. Galaxy S8 with 256GB SD card.

PaulMac
Roadie
@edias1357 that’s really interesting. In order to try it out I went in to the settings menu on my phone and I can see that the storage is set to ‘SD card’ but its greyed out meaning I can’t change it to ‘Device storage.’ Do you know if this can only be changed once following a fresh install?

edias1357
Casual Listener
Not sure....

PaulMac
Roadie

Things seem slower than ever following the latest update. It's taking 10 to 20 seconds to load albums and the artists tab is basically unusable. 

 

aerosif
Casual Listener

Is this thread still active? I'm having the same issues on my Samsung Note 9. I've tried everything in this thread before and have had no improvements. The old app works fine if I downgrade to that still though.

PaulMac
Roadie

Yep it's still active, Spotify technical support eventually stated the issue was being reported by so many users that there must be a problem and they were working on a fix. That was months ago and as expected nothing has changed, its slower now than ever!

aerosif
Casual Listener

Thanks for letting me know! Its unusable at this point that I was looking for help or considering just cancelling Premium, since I cant search anything and play it on demand anyways.

PaulMac
Roadie

Glad to help mate but would have preferred to give you better news. Tbh the only thing keeping my family subscription active is Spotify Connect. I've given up hope they will ever fix this issue (and a few other issues that have been completely ignored by Spotify). As soon as one of the alternative providers such as Tidal or Amazin offers an easy way of streaming HD music to my Audiolab dac then I'm outta here. 

Red62
Casual Listener
This problem is still on-going for me. I have sent a video to the twitter support showing how the artists and album tabs in the library take 5-10 seconds to open. Searching in Artists tab can speed it up, but very slow. It's basically only the use library that is slow.

PaulMac
Roadie

Things improved for me after one of the recent updates. Albums now only take a couple of seconds to load. However clicking on an artist within the artist tab is still taking ages, the more songs saved to the library the slower it is.

 

I doubt whether anyone from Spotify reads these things but at least it's good for us to update each other on what's happening 🙂 

Red62
Casual Listener
If you search on the Artists tab to get just the artist you want to be displayed, then select that artist it then opens quickly. Seems like it's searching all of the artists which slows it down if you don't search. Seems as if they aren't too bothered about people having libraries of saved music!

PaulMac
Roadie
Nice one that works well cheers!

mabeldodgeluhan
Casual Listener

I'm also experiencing very slow load times in the library after the redesign update. Tried the suggested solution but load times are still very slow. Pixel 2 XL on home wifi (and LTE) with all latest updates. Please fix!

pnovotnak
Casual Listener

Seems to be the most common complaint on the app store page.

 

I have a 150mbps xfinity cable connection with unifi prosumer routing, switching and wifi equipment. Same problems as everyone else. I've tried reinstalling and restarting my phone.

 

The best part is when the app is offline it has the same loading issues. Come on y'all, fix your app!

Screen Shot 2019-06-28 at 11.24.18 AM.png

E-Bert9000
Newbie

I'm having the same issue. 

Huawei P20 Pro, lastest firmware und app version.

Takes about 15s to load an artist while in library. 

 

Anthonyequisde
Regular

Same here, I have this update since march and nothing change . I hope they fix it soon.

G_Loc
Gig Goer

Same here - library has been extremely slow to load.  Search is also affected by this issue.  Doesn't happen all the time, but enough to be a major annoyance.  Downgraded to an older version (8.5.1.734) for the time being.

PaulMac
Roadie

Searching is unbelievably slow on my Samsung S7. Takes up to a couple of minutes to load songs/albums through the Artist tab. The more songs listed against an artist, the slower it is to load. On the other hand loading times for playlists are more or less instant. I've experienced many other issues on android since the update including spotify connect problems.

 

I've been on with chat support twice who tried their best but after trying a few different things (including 3 complete reinstalls) they came to the conclusion it is a device issue and that I should contact Samsung. Everything else on my phone is working perfectly. And until the update Spotify was working perfectly..

 

farrusito
Newbie

Hey, I have a OnePlus 3t and since last update, I've been facing the same issue. The app is even crashing sometimes while the song is playing.

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