Missing Color Gradient in Push Notification

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Missing Color Gradient in Push Notification

uk-ajf6_eloe
Casual Listener

 

Plan

Premium

Country

Germany

Device

(Huawei P10 Lite)

Operating System

(Android (Version 8.0.0))

 

My Question or Issue

Why does my Push Notification dosent have the Color Gradient?
All of my friends/random people have this color gradient push notification when playing a song but i dont... why?
Tryed:
Reset of the Phone (Was just random that I had to do this)
Reset + Reinstall of the Spotify App

chrome_bFa6hJDpOn.png
Screenshot_2021-01-20-21-03-21.png
6 Replies

Jeremy
Moderator
Moderator

Hey there @uk-ajf6_eloe,

 

Thank you for your post here in the Community. We're happy to help.

 

Can you perform a clean reinstall of the app? This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

 

It would also be great if you can provide us a screenshot from your end.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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uk-ajf6_eloe
Casual Listener
Hey...
I performed a clean reinstall and nothing changed.
Doing the reinstall i checked twice that nothing was left over and i also did it 2 times in case i missed something
Also what Screenshots do you want? (because i dont know what to send)

If its helping im running Spotify on Version 8.5.94.839 (newest update avalible for me)

Also thanks for the quick reply! ❤️

Novy
Moderator
Moderator

Hi @uk-ajf6_eloe,

 

Thanks for getting back to us. 

 

Would you mind asking one of your friends to log into their personal account using your device to see if they notice anything new?

 

If possible, we'd also recommend logging into your account using a device with a different OS. 

 

Lastly, could you let us know if this issue causes any trouble with playback or if it's just the color gradient that's missing?

 

Keep us posted.

NovyModerator
 
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uk-ajf6_eloe
Casual Listener
I dont have any Playback issues its just the Color Gradient thats missing.
Also sorry for me not responding I had a full packed week and not even had time to do anything.
I can try it on a different device on Saturday right now im not able to.

Stay Safe.

Jeremy
Moderator
Moderator

Hey there @uk-ajf6_eloe,

 

Thank you for your reply.

 

Let us know how everything goes from another device on Saturday so that we can continue to assist you. We're always one reply away.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

uk-ajf6_eloe
Casual Listener
No as we found out its has nothing to do with the account,
its just my device then i guess.

But Thanks for the Quick Replys
Stay safe and take care!
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