Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Android version: 9
Plan: Premium family
There are other posts about this, but the solutions do not work for me and the problem is persistent.
Every time I restart my phone, all my downloaded songs redownload. This makes the app basically unusable.
It started last Thursday (Nov. 7). Here are the things I have done so far to try to remedy the situation:
I have done all these steps twice. And still, I turn my phone on in the morning and it immediately starts downloading my music library again.
I think it is a software issue, because:
This bug is bad enough that it is going to make me not use Spotify any more, unless there is an update that fixes it very soon.
Solved! Go to Solution.
We just wanted to let you know that we're currently looking into this issue.
Make sure to subscribe to this Ongoing Issue thread - we'll keep you posted there and let you know as soon as we have any updates on the matter.
After first heavy use since the last Spotify app update (8th Nov) my Moto G6 has been randomly crashing resulting in all my downloads disappearing.
I have tried using my SD card as both internal and external storage with no differences, the phone crashes and all downloads gone.
I have the same issue on both my Oneplus phone and Samsung tablet for a few weeks now. It is subscribing me to random playlists i have listened to in the past and downloading music. Some of these playlists have over 2000 songs!!
Here is what i allrady tried:
Spotify app version 220.127.116.119 both on phone and tablet
Phone is Oneplus 3 with Android 9
Tablet is Samsing Galaxy Tab S5e with android 9
This is what is happening:
Well, here is what I have come to with this:
I have the same problem, about three weeks ago, it's not easy to move 4500 songs from one service to another, that's the only reason why I'm still here. Between this and the app frequently deleting my downloads, it's all too much. I hope there is a solution soon.
Signs of hope...with the Nov. 25 update, this problem seems to be fixed on my device. Can you fine community members confirm for your devices? If it looks good for others, I will mark this as resolved.
In my case it didn't work. I thought after that update it would be solved, but it wasn't.
That was my hypothesis, too, until I very clearly saw it start to download after the SD card was mounted. I have no idea why this problem persists or what the root cause is.
So sorry it is still a bug that affects other people. Now I don't trust that the behavior has corrected itself on my phone.
We will definitely leave this thread open for others to add their voices. And maybe someday Spotify will indicate that it is listening and cares.....
It seems to be somewhat random.
I'm on a Moto G6 with the latest updates and since the last Spotify update all my problems have gone. I've tested two restarts of my phone and all my downloads are there along with configuration still set to the SD card.
Occasionally Spotify will download a few tracks but I am guessing they have just been updated to it refreshes them.
And about 20 minutes after posting the message saying that it seems to have been fixed my phone crashed, my entire music collection downloaded wiped and changed back to phone storage rather than SD card!
...and now...I start Spotify, it shows all my music as waiting to download again. I put my phone in airplane mode. I listen to my music successfully, playing from my SD card. Spotify doesn't know it's there, except it plays it. When I connect to WiFi again? All my music starts to download again. Probably to local storage. It seems less predictable than it was before. Is it better? Is it worse? I can't really decide.
I am sure that this software still doesn't work correctly.
Oh nice. I couldn't find a way to contact Spotify Support, which is why I started this thread. You are smarter and more resourceful than I am!
I have tried your steps. Fingers crossed. It would be great if that worked.
One thing I noticed is that after I reinstalled, the downloads went really fast. Like, it wasn't actually downloading them at all, just checking the SD card for each file. So maybe clearing the app data doesn't actually delete them from external storage? I forgot to check the volume before and after.
In any case, we will see if this persists as a fix. I will leave the post open for another week, but then I hope we can accept your answer and move on!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…