My premium doesn't work on my android

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My premium doesn't work on my android

erikingvar
Newbie

Hi,

I have had Spotify premium for more than a year. I recently had to get my phone repaired and got it back today, and I had to reinstall a lot of apps on it, including Spotify. My problem is now that I can't listen to any songs on my phone, because it says that I don't have premium. But when I press the button where it says "Get premium", and get redirected to the mobile version of this web page, it says that I do have premium, which I know that I do. But it still won't let me play any songs!

Please help me!

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Re: My premium doesn't work on my android

Community Manager
Community Manager

Hi erikingvar - Not to worry, this can be easily fixed. 

 

Please follow Richard's instructions on this thread: Missing playlists/ Premium disappeared

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Solution!

Re: My premium doesn't work on my android

Community Manager
Community Manager

Hi erikingvar - Not to worry, this can be easily fixed. 

 

Please follow Richard's instructions on this thread: Missing playlists/ Premium disappeared

Re: My premium doesn't work on my android

helloiamkatie_
Regular
can you help because i've lost all my starred songs!

Re: My premium doesn't work on my android

Community Manager
Community Manager

Hi helloiamkatie_ - Looks like you've also made a new account via your Facebook. 

 

When you first joined Spotify did you create a unique username? Have tried using that to sign in (rather than your email)?

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