Offline Music deleted after reboot

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Offline Music deleted after reboot

NickMulle
Regular

Plan

Premium

Country

Germany

Device

Samsung Galaxy S8 with 128gb SD Card (not encrypted)

Operating System

Android 9.0

My Question or Issue:

 

Everytime I reboot my phone Spotify changes the file path from my SD Card back to the Internal storage and even deletes all previously downloaded songs on the Card. My SD Card isn't encrypted, as it was a problem, which other forum posts discussed. My DS Card also isn't corrupted because all the other data as Pictures or movies stay intact. I also didn't open Spotify right after the reboot I at least left the phone running for 20 minutes, so the SD Card should be integrated already.

 

I don't what to do and it's pretty annoying to download everything over and over again.

4 Replies

Re: Offline Music deleted after reboot

Moderator
Moderator

Hey @NickMulle

Thanks for reaching out to us!

Please try following these steps:

1. Enable permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.
2. Do a clean reinstall as explained here.

Thanks in advance and make sure to let us know how it goes :)

PetyaModerator
 
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Re: Offline Music deleted after reboot

NickMulle
Regular

I've tried all the steps and it did work for a month, but now it's happening again, I'm starting to believe that it was just coincidence that the bug didn't occur. Is there anything else I can do?

I have to say it's very annoying restarting your phone after school or something similar and on the way home you can't hear any music.

I may have to consider cancelling my premium plan.

 

 

Re: Offline Music deleted after reboot

NickMulle
Regular

I can now describe the problem in details:

I have my sound library of 9.8 GB downloaded and if I now reboot by phone and look with a file manager in the folder Spotify saves its Offline library "com.spotify.music" it has still a size of 9.8 GB.

If I open spotify now the location of the offline library is changed to the intern storage of my Phone, if I change it now to my SD-Card it shows for a brief second a used storage of 9.8 GB but quickly deletes my whole library. And if I check it with a file manager it's all gone.

 

But if I see that spotify has changed his location to the intern storage of Phone and I don't change it to the SD-Card but I now close spotify and change the name of the folder "com.spotify.music" to something else so that spotify does not recognise it any more. If I now open spotify and change the offline location to my SD it creates this folder again. Now I copied the files "mercury.db", "mercury.db-wal", "offline.bnk" and the whole folder "Users" into the folder that I earlier renamed to something different and overwrite the old files with the new created ones, I'm not sure if all the files need to be copied but this is what I did and it worked for me. I did not change anything with the saved songs which are in the folder "Storage". Now I rename this old Spotify folder with the new files in it back to the original name and delete the newly created "com.spotify.music" folder. Now I'm able to start spotify with my 9.8 GB of library loaded and working.

 

This shows to me that it's a problem on your end, it may be caused by the encryption not recognising the library after a restart.

I hope I could provide enough information to fix this bug if you have any questions or solutions please contact me.

 

 

Nick

Re: Offline Music deleted after reboot

NickMulle
Regular

This is a repost of my description, since it was falsely marked as spam and deleted.

 

I can now describe the problem in details:

I have my sound library of 9.8 GB downloaded and if I now reboot by phone and look with a file manager in the folder Spotify saves its Offline library "com.spotify.music" it has still a size of 9.8 GB.

If I open spotify now the location of the offline library is changed to the intern storage of my Phone, if I change it now to my SD-Card it shows for a brief second a used storage of 9.8 GB but quickly deletes my whole library. And if I check it with a file manager it's all gone.

 

But if I see that spotify has changed his location to the intern storage of Phone and I don't change it to the SD-Card but I now close spotify and change the name of the folder "com.spotify.music" to something else so that spotify does not recognise it any more. If I now open spotify and change the offline location to my SD it creates this folder again. Now I copied the files "mercury.db", "mercury.db-wal", "offline.bnk" and the whole folder "Users" into the folder that I earlier renamed to something different and overwrite the old files with the new created ones. I do not change anything with the saved songs which are in the folder "Storage". Now I rename this old Spotify folder with the new files in it back to the original name and delete the newly created "com.spotify.music" folder. Now I'm able to start spotify with my 9.8 GB of library loaded and working.

 

This shows to me that it's a problem on your end, it may be caused by the encryption not recognising the library after a restart.

I hope I could provide enough information to fix this bug if you have any questions or solutions please contact me.

 

 

Nick

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