Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
hello all, my spotify will auto close on me every now and then when i am not connected to the internet, and sometimes even auto log me out and delete my offline data. I then have to redownload my playlist of 458 songs. I do not know if it is my phone(Samsung Galaxy S5, with android marshmellow) or if its the fact i log in with my facebook or if its my account.... plz help, as i am about ready to cancel my account and delete it forever, i am getting sick of the crashes and getting sick of it logging me out all the time and now it wont even let me move things to my sd card
I have tried removing the entire app from my phone and reinstalling it, and even rebooting my device. and now it seems to do it more and more, it seems to only do this when i am NOT connected to the internet, then when i connect it works fine.
my Mobile Device i am using:
Mobile Phone:
Samsung Galaxy S5
Model Number: SM-G900W8
Android Version 6.0.1
Spotify Version 6.2.0.1028 armV7
Spotify Premium
and it is starting to register my pc and one or two extra devices on my offline device menu, i keep checking and more keep appearing now and then, what is going on?
Can you please check if there is an update in the Google Play Store just to see if there is an update that will solve your problem
from what i see it is up to date
There have been many reports of the app closing when there is no internet connection which seems to have started with the roll out of the Daily Mix. Check out this bug topic.
yea, it has been doing it to me for the last week... i thought it was just me but now i see its not, i hope they fix it soon
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ