Premium features on Android

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Premium features on Android

meahtenoha
Spotify
Spotify

If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here: 

 

Listen offline

1. With an active Internet connection, select a playlist.

2. Tap Available Offline to ON at the top of the playlist.

3. A green arrow will appear next to the playlist when it’s available.

4. Turn on Offline Mode in Settings > Playback and tapping the switch at the top.

 

How do I remove my offline devices?

  1. Log into your account on our website.
  2. Click Offline Devices at the top.
  3. Click REMOVE to reset an individual device or REMOVE ALL DEVICES to reset all offline devices on your account.

Why does Spotify sometimes top syncing offline playlists?

If tracks or playlists aren't fully syncing, check:

  • The device is not in sleep mode.
  • There is enough free space to sync the songs (we recommend 1GB or more).
  • The device has an active Internet connection.
  • You haven't reached the limit of 3,333 songs per device.

Can I listen offline on more than one device?

Yes. You can save playlists for offline use on up to 3 devices. For example, you could use offline mode on your computer, tablet, and mobile phone at the same time. If you attempt to use offline mode on more than three devices, the oldest registered device won't work offline.

 

How many tracks can I sync to my device?

With a Spotify Premium subscription, you can sync for offline use 3,333 tracks from the Spotify catalogue on each device (phone, tablet, computer, etc.). If you're syncing your local files, there is no limit.

 

Have another question? Post it here and a member of the Community can help!

2 ACCEPTED SOLUTIONS
Solution!

osornios
Rock Star 24
Rock Star 24

Hey @Vi17,

 

Make sure that the shuffle button isn't enabled in the 'Now Playing' screen.

 

It's the button that looks like 2 interlinking arrows to the left of the player controls. If it's green, it's on... tap it to disable.

 

Hope it helps. 🙂

osorniosRock Star 24
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Note: I'm not a Spotify employee.

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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @abili_o

 

You should keep an eye on the 'Offline devices' listed in your account settings. The same device may be added several times which may make your offline downloads to reset. Delete any duplicate or unrecognized devices you may see and let me know how it goes. 🙂
osorniosRock Star 24
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Note: I'm not a Spotify employee.

View solution in original post

132 Replies

Vi17
Casual Listener

Thank you so much, ,

I have no skills for the interfaces, I am happier with backends 🙂

Vi17
Casual Listener
Hi,
I have a Premium account, however I cannot find how to remove the Shuffle function.

Please, help!

Viviana

Lefoxriders
Newbie
Bonjour jaimerais savoir si je mabonne premium avec mon android et que je lutilise dans lauto mon utilisation de donner cellulaire va til vrimper en fleche ou en premiium je nai pas besoin de connection internet????

osornios
Rock Star 24
Rock Star 24

Bonjour @Lefoxriders,

 

En premium vous n'aurez pas besoin de connection internet, parce que vous aurez la possibilité de télécharger votre musique sur votre reseau wifi chez vous, et l'utiliser en mode hors ligne sur votre Android.

 

J'espere que ça vous aide. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

taynaribeiro95
Newbie
I can help me for de upgrade premium Spotify, about the payment? That no identification for my upgrade... I follow the settings but no work out.
Please.

osornios
Rock Star 24
Rock Star 24

Hey @taynaribeiro95

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Gilsonb1994
Newbie
Paguei e não libera , só aparece que minha conta premiun está em pausa , acho que vou querer meu dinheiro de volta estou me sentindo lesado .

marcos901
Newbie
Eu paguei ontem o Premium pelo cartão de crédito e já caiu o pagamento é ainda continuo com a conta gratuita, me ajudem por favor

Marcelito
Newbie
bom dia, foi debitado do meu cartão o valor do premiun 2 vezes e não muda a free pra premium👎

Speyguy_69
Newbie

Hello

 

I have a Nexus 4, running 5.1.1. It's a stock phone. My two issues are: Spotify will play fine in offline mode, log out and then back in and the app does not allow me to play any songs. I can navigate through the app just cant play. Only solution I have found is to log out and do a force stop. Then log back in, anoying much!

 

Second issue is that the app will play fine in off line mode for awhile then it just stops. App is completely frozen and their is a green circle spinning.  Only way to fix this is you guessed it. Forced stop.

 

I've had these two issues since I signed up for the premium service. Any solutions would be apreaceated! So far I have completely uninstalled the app and then reinstalled. Helped for a bit but its acting up again. 

osornios
Rock Star 24
Rock Star 24

Hey @Speyguy_69,

 

By completely uninstalled you mean a clean reinstall? If not, do the following:

 

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

 

  • /emulated/0/Android/data/com.spotify.music
  • /ext_sd/Android/data/com.spotify.music
  • /sdcard1/Android/data/com.spotify.music
  • /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

3. Reinstall from the Play Store.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

diprotodont
Newbie
Would all the songs I downloaded for offline use be deleted in doing this too??

ohlittleeyes
Newbie
Hi. I can' download songs on, it' saying that I should turn on my settings on doeloading using cellular. It's already on, yet I can't still download. Hope you can help me with this one. Thank you!

neurodance
Casual Listener

Meredith,please explain why my downloaded tracks, saved to the sd card, become completely unavailable frequently in a way that seems to be completely random.  The only constant factor is that whenever it happens, the app has (by itself) reset the default storage location to the internal storage.  When that happens and I try to switch it back to the sd card, all my previously downloaded tracks are erased.  This is very disappointing and is causing me to look for an alternative to Spotify.  I pay $120 per year for this service and the main reason I do that is to have access to my music when I'm offline.  Without this ability, I doubt that it's worth buying premium.

 

If anyone has suggestions for decent alternative apps, please reply with suggestions.

Friend_seven
Newbie
I hv regis premium spotify..
Not hv chinese / korea / japan song ???
I search.. N not get all artist / song what i want.. Example..
Andy lau - everyone is number 1
Artist sam lee
Etc

Hope. Improved song / artist..

user-removed
Not applicable

Is the only one who could help me. 

Thanks. I didnt know how listen music in offline mode and this answer gave me the solution.

 

Thanks a lot 

Juliana5
Newbie
Boa tarde, eu aderi uma conta premium, mas a minha versão permaneceu free. Já desinstalei e instalei novamente o app e continuou a mesma coisa, o que faço?

Wesley9
Newbie
Tenho Premium na conta. Só que quando logo essa conta em outro celular ela não estava mais Premium e agora ?

Nataliarodrigue
Newbie
Porque me quita espacio el modo offline que hago si no tengo mucho espacio y me faltan canciones de descargar??

osornios
Rock Star 24
Rock Star 24

@Nataliarodrigue

 

Depende del equipo que tengas. Si se puede, habria que ponerle una tarjeta de memoria para almacenar los contenidos offline en ella.

 

Si no es posible, habria que ver que apps tienes instaladas que no utilices para poder eliminarlas y asi poder tener mas espacio disponible.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Atzincropez
Newbie
Pague mi cuenta premium hace 8 dias y de pronto me paso a free, pero se hizo el cobro hasta me llego el tikete por correo y en mi cta bancaria no aparece reembolso
Ya aplique sus metodos y nada!
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