Premium not working

[patrykmichael]

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried everything I've found so far on this site and no dice. I've seen many similar posts. Various solutions. please help.

Patryk

[Peter__]

Hey! 🙂

The server issue is now resolved, however the system might still be playing catch up. I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running. 

Peter

[jbaez]

I just downloaded Spotify Premium as well for 30 days and not working. Please help 😞 How do you resolve?

I even have the app on my iPhone and as we say in French - rien.

[brewerjw]

Trying my 30 day premium and it's not working on either my Mac or my iPhone. PLEASE HELP

[frankkei]

Me Too

[Spoteefy1]

Still doesn't work!!! 

[ocairati]

Hi. Just signed for premium, but it's not working....

[user-removed]

Spotify engineers are working to fix this issue 4 u.

[raoulf]

I have also upgraded from 48 hour to 30 day trial and all devices do not recognise the upgrade - although I have email confirmation on my subscription records show that the premium account is in place.

I have also tried uninstalling the ipad app.

It is also not yet working on Sonos.

Any help appreciated

[Spoteefy1]

Is it fixed or not ? I'm gonna get refund if it'll continue today?

[ocairati]

Fixed! thanks

[Peter__]

Should all be fixed!

If you are still having issues, I would suggest you have a read at and try the steps outlined in this post.

Peter

[raoulf]

Mine is all working now thank you

[Corpseinarug]

Same issue! Love spotify, but it's seeming to be pretty delayed in activating my premium membership via gift card

[Peter__]

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@Corpseinarug wrote:

Same issue! Love spotify, but it's seeming to be pretty delayed in activating my premium membership via gift card

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post sometimes it just needs a little push!

Peter

[arijar]

Hi, i have done clean installation stil doesn't work!  Order Id:189844553017

My account says: You are currently using Spotify Free

[Peter__]

Hey! Welcome to the community 🙂

If your account online is reporting free then it sounds like you might have upgraded a different account by accident. You will need to get in touch with the customer services team directly using the online contact form and they will be able to investigate this for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Dockedmarina]

I have upgraded to premium but it is still not working 2 days later. I have read the previous posts and tried the solutions. However, they are not doing the job. I powered off my phone, I have logge in and out numerous times. I do not know what else to do. Please help.

[Peter__]

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@Dockedmarina wrote:
I have upgraded to premium but it is still not working 2 days later. I have read the previous posts and tried the solutions. However, they are not doing the job. I powered off my phone, I have logge in and out numerous times. I do not know what else to do. Please help.

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Is your account showing as premium on your online overview? 

Peter

[Dockedmarina]

Yes it does.

[Peter__]

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@Dockedmarina wrote:
Yes it does.

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Weird, can you try a clean reinstallation of the application and see if that gets it going? 

Peter