Running Playlist Won't Load

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Running Playlist Won't Load

Mattimo89
Casual Listener

For the past 3 days I have been unable to access the "Running" feature to listen to music set to a certain tempo. When I select "Running" under genre and moods on my android phone, after a very short loading circle, an error displays of "Sorry, something went wrong." This is happening on wireless internet connection and a 4g data connection.

 

This issue is happening 100% of the time I try to open "Running"

 

I have re-downloaded Spotify, restarted my phone, did a fresh login (with facebook) none of which changed the issue at all.

 

I am trying this on a Motorola Droid Ultra version 4.4.4

I am a premium user, running Spotify 4.8.0.1004

 

The "Running" feature I would say is at least 70% of why I use Spotify, please help me with this issue.

4 Replies
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Re: Running Playlist Won't Load

Daniel
Community Legend
I just tried and it loaded up fine. Do the other genres open ok for you?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Running Playlist Won't Load

Mattimo89
Casual Listener
Yes everything works perfectly, listening to a different genre right now

Re: Running Playlist Won't Load

Daniel
Community Legend
Just sent you a file to try via PM

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Running Playlist Won't Load

Daniel
Community Legend

K, seems that hasn't worked. Can you try a completely clean install; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

 

When you re-install use the file I sent you rather than the one from the Play Store

 

If it's still not working we may need to get your account checked by one of the community mods


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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