Samsung galaxy watch issue

[EggNod]

Hi,

Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter.

This started after I downloaded the offline content. It is very annoying and also disturbs me at work as well as drains the battery.

Spotify Premium

Sweden

Samsung Galaxy Watch 46mm

Tizen

[EggNod]

Hey,

I disagree. It's like saying there's no need for a volume/mute button on a
phone. You can just turn off your phone for every meeting. You're not
accepting any calls then, right?

[Shiggins316]

It wont let you log in through Facebook so U have to enter your Spotify number which is a random 10 digit number . It's ridiculous.  It should just work properly. Especially for a monthly subscription .

When you close the app it should close. Not stay open .

[Chevycobb]

Just going to bump this to remind Spotify that it is an ongoing issue for months now.  This is very disruptive and is certainly a good reason to uninstall, which would in turn be a good reason to cancel subscription.

Logging out everytime is not a solution.  You stay logged in so you don't have to log in everytime you want to use it.  The app opens and begins to play even when just denying a phone call.  

This needs to be fixed ASAP.

[apshep]

This still isn't resolved and is a new problem to me! Every time I end a call on the watch or use Bixby, Spotify resumes playback. It's been a recognised fault for over three months and still no fix! When will it be resolved? Samsung advertise the watch as being Spotify compatible - obviously not!

[twgiard]

Same issue for me. Spotify starts playing after every phone call. And repeatedly warns me that Spotify is draining the battery when not in use.

[casebkus87]

I also have this problem.  I'm giving it about 2 weeks for them to fix this being that it's obviously been a problem for months, and its Spotify's app problem and not Samsung.  After that, it's a cancellation of my Spotify account and use of another streaming service.  Spotify is too big to have something like this linger for so long.

[jimjam_arch]

Amazing that this glitch has been hanging around so long.  I have now uninstalled spotify and will be moving my family accoutn to tidal.

You've got 30 days (the tidal trial) to sort this spotify!

[jimjam_arch]

I didn't realise samsung music did this remote control feature.  That's something at least.  I'll give that a whirl.

[sonnnet]

This issue is now resolved with the latest Samsung firmware for the galaxy watch. Software version xxxx.. BSA4

[EggNod]

Well my watchs/phone says I have the latest software and I just downloaded
the app again and the bug is still there!

[Shiggins316]

Wouldn't the watch app need to be updated as well? There is no update for it 

[Dannybarratt]

I have just checked on the galaxy wearable app and my watch had an update
Sonu have completed it and the played some music through Spotify on the
watch. Then took a call on the watch to see if once finished the call
Spotify would start playing music but it didn't and the bug appears fixed
for me but I will monitor it and let you all know.
Danny

[Dannybarratt]

Sorry spoke too soon using Bixby causes the same issue still 😭

[sonnnet · Accepted solution]

On your watch, does software show a string ending in BSA4? (Settings/Device Info/Software)?

[sonnnet]

On your watch, does software show a string ending in BSA4? (Settings/Device Info/Software)?

If not, you haven't got the latest software yet, even if your phone says you do. It's currently rolling out.

[sonnnet]

My above post was meant for EggNod. (Danny, you must have it now). It's fixed for me, but don't know about the Bixby issue.

[EggNod]

Ok, I'll wait then. Thanks.

[Dannybarratt]

Yes BSA4 is latest

[jimjam_arch]

Yes, this is great news.  All seems find for me now the 4.0.0.1 Tizen has been installed.

[DannePowered]

Issue remains for me and no software update availble. Im in Europe