I hate auto haptic, I have had it turned off since I had the phone.
I listen to spotify through attaching a 3.5mm cable into the headphone jack, and attaching the other end into my car's stereo system. The idea then is to put a playlist on shuffle, and let it do its thing. Instead, it stutters, is unresponsive in changing songs, and generally awful.
I was sitting in a McD's car park about 20 minutes ago with some mates and it did it when we were listening to music then.
Sure, you can get in touch direct with spotify support using the online contact form. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.