Share option causes Android crash

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Share option causes Android crash

Regular

Has been crashing since yesterday. Uninstall doesn't resolve issue. 

 

Plan

Premium

Country

Usa

 

DeviceSamsung Galaxy 9

 

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Share option causes Android crash

Rock Star 23
Rock Star 23

Hey everyone,

 

There is a thread here about this issue that explains what’s going on. 

 

You can use that thread to check the status update and methods you can try to help solve the issue.

 

Hope this helps 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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9 Replies
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Re: Share option causes Android crash

Rock Star 23
Rock Star 23

Hey @LeilanyLima, welcome to the community. 

 

Hope you’re doing great!

 

Could you try following these steps: 

  •  Remove Registered Offline Devices
  • Switch device off/on
  • Do you get the same result on WiFi and mobile connection

 

Let me know how it goes.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Share option causes Android crash

Newbie

I've been having the exact same issue since yesterday. I deleted the app and  did the login again, the issue is still there. Doesn't matter if it's any particular platform you're trying to share to. Soon as you hit the "share" button it stops the application and the music . 

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Re: Share option causes Android crash

Newbie

I am having the same issue! I have uninstalled the app and reinstalled it. Cleared my cache and done everything that other people have suggested. It is happening whether I am connected to WiFi or not!

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Re: Share option causes Android crash

Rock Star 23
Rock Star 23

Hey everyone,

 

Spotify is aware of this issue, and they are working towards a solution. 

 

I’ll update you if anything comes up 🙂

 

Thanks!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Share option causes Android crash

Regular

Hi Billy, 

I've tried these things but the problem continues. It doesn't matter if I'm on Wi-Fi or data. It's been 2 days now. Have uninstalled 3 times already. 

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Re: Share option causes Android crash

Newbie

It's been happening since the new samsung updates came out last week. Not sure if that has something to do with it.

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Re: Share option causes Android crash

Newbie

I have the same issue here

 

Premium acc

Brazil 

Zenfone 3 zoom 

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Re: Share option causes Android crash

Newbie

I was able to resolve this after uninstalling Facebook Messenger. I reinstalled FB Messenger Lite and that works. 'Hope that helps.

Highlighted
Solution!

Re: Share option causes Android crash

Rock Star 23
Rock Star 23

Hey everyone,

 

There is a thread here about this issue that explains what’s going on. 

 

You can use that thread to check the status update and methods you can try to help solve the issue.

 

Hope this helps 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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