Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[manyamis]

@eni okay i will wait but could you check my account from spotify system if its a thing) just wanna be sure is everything fine about my acc. Thanks for everything i will keep you posted.

[manyamis]

YEEEESSSSS YOU GUYS SOLVED IT THANK YOU VERY MUCH

[Aliyan40570]

Same thing happening to me as well,

please Spotify take a look at my account from your system ❤️‍🩹

[Dessi]

Hey @Aliyan40570,

Thanks for reaching out and welcome to the Spotify Community!

In case you're also using the Beta version of the app, we'd recommend reporting this as mentioned by @MihailY here, as well as temporarily leaving the program as described in this guide. You'll need to reinstall Spotify directly from the app store afterwards and give it some time for the changes to take effect. 

In case the issue persists, check for any pending app updates and if they don't solve it, it'd be great if you can send us the app version you're currently running so we can have a closer look.

Hope this helps.

[Pabmarex]

It also happens to me on the same model

[Zuhi]

Hi can spotify check my account aswell?? Ive done everything so far

• Phone - huewei nova y91
• Spotify ver - 9.0.60.614 

This has happened before but made a new account which i really don't want to do that again. 

[Maria]

Hey there folks,

Thanks for posting in this thread! While we don't have access to users accounts here on the Community, we'd still love to help out and look into this with you.

@Zuhi - We checked the info you included, and a newer version of the Spotify app is available. Could you try updating it following the steps listed here to see if you notice any difference? Another option is to try a clean reinstall. This will ensure that you're running the latest version, as well as clear stored cache from the app.

@Pabmarex - Just to check, are you still experiencing this issue? If so, could you confirm if you're also using Beta version, along with your current app version? And apologies for the delayed reply here, as we just came back across this thread!

Keep us in the loop!

[12150541838]

Is there a solution? I have the same problem with my Samsung A56.

[Yaclovk]

Im having the same issue ive tried clearing the cache re-installing the app logging in with another account I dont know what going on

[davidconnolly85]

Plan

Premium

Country

Ireland

Device

Android Samsung A25

My Question or Issue

The Spotify app continuously closes/crashes when I look through my recent listening, specifically if a playlist or album overlaps from one day to another. For example, if I listened to my Repeat Rewind playlist one day and it continues playing into the next day, if I hit the drop down to expand the playlist in the Recent Listening section on the app, it opens across the two days and shortly afterwards the app closes and any music playing abruptly stops. This happens no matter if I clear the app cache, restart the phone or update the app. I've attached a picture of the error message I get when this happens. This seems to be a glitch that needs to be fixed by Spotify, can this be looked into? Thanks

[davidconnolly85]

Here is the attachment

[Dessi]

Hi folks,

Thanks for joining the thread!

@davidconnolly85, we've merged your post here as the thread has some useful info about the issue you're experiencing, hope you don't mind!

Some of you did mention reinstalling the app already, but we'd really recommend going for a clean reinstall as well if you haven't already, since it's more thorough. Something else that's worth trying is making sure that background or media permissions are enabled for Spotify and in case you're using any battery optimization apps, check if Spotify's excluded from that list as well.

To rule out any connectivity issues, can you give a different internet connection a try - a different WiFi, mobile data, hotspot from a different device, etc.? If the issue persists across all, you can also try resetting your device's network settings to see if that helps:

• Go to Settings -> General management -> Reset
• Click on Reset network settings
• Re-connect to your WiFi or mobile data to test

Hope this helps.

[Denno48]

Why is it always down the paying customer to fix spotify's rubbish app

[1189_amt]

I have been having this exact issue. I did the cache/storage clearing and a clean restart twice. I couldn't locate any spotify.com files in my internal storage to delete. I added a different account to Spotify and it worked for a short time. Right before I got the message for both accounts, it started going through my current Playlist super fast, skipping songs over and over. When I closed the app, then I get the error message when I open it up again. Prior to the first time this happened on my original account, I was searching for a song using Google Gemini. I clicked the video link that came up and it was a spotify video. I clicked on it and after that is when I started having the songs skip fast etc. Could Gemini have used a bad link? I have a Samsung S24. Spotify version 9.1.46.1934

[giantsfan97]

I'm experiencing this issue too, as of yesterday. I'm on an Android device.

When I open the app, the Home tab only gives me the "Something went wrong" error message. I am able to navigate to the Search tab and Your Library tab, but as soon as I open any podcast found there, I get the error message.

Things I've tried:

• Uninstall/reinstall + restart
• Clear cache/storage + uninstall/reinstall + restart
• Turn off wifi + restart

My version # is 9.1.46.1936. I'm able to log into the desktop app without issue.

[Ivelina]

Hey @giantsfan97 and @1189_amt.

Thanks for joining the thread and for sharing what troubleshooting you've done so far.

Make sure to clean reinstall the app once again then re-download it directly from the Google Play Store. This has been confirmed to fix the issues you're experiencing, but it can take up to 24hrs for this to reflect on your end, so keep us posted.

Additionally, if you're also using the Beta version of the app, we'd recommend leaving the program for a while and installing the regular version to see if that helps. You can find more under FAQs here.

Many thanks and we're just a post away in the meantime if anything else comes up.

[giantsfan97]

Hi, I have tried a clean reinstall, although I could not find the "com.spotify.music" folder it references. My most recent step was to delete the cache/storage again, uninstall, and restart the phone. I will wait 24 hours per your instructions and try to install the app again.

[showersofstars]

Hi, i have been experiencing the same problem as giantsfan97. I was listening to it halfway before it suddenly stopped working.

I have tried the listed solution multiple times, including the clean reinstall process but i dont see any com.spotifybut I am still not able to use the app on my S24+ but it works fine on my iPad and PC. My Spotify version is 9.1.46.1936.

[Paula_Vi]

Hi there, @showersofstars 

Thanks for reaching out and welcome to the Spotify Community!
 

Just to confirm, the error message only appears when you try to listen to a podcast on the mobile app but when you're playing music it works fine? Also, have you tried with different internet connections and resetting your device's network settings as suggested by @Dessi? It would be very helpful if you can test this on a different mobile too, if possible.

Keep us posted!

[giantsfan97]

I am unable to listen to anything on the mobile app. I'm able to navigate to a podcast's homepage, but that is where I get the error message. I am able to navigate to a playlist, but it tells me the playlist is empty (even playlists created by Spotify on the "Search" tab).

I have tried turning off wifi to use mobile data, but that has no effect. The instructions from @Dessi for resetting network settings appear to be for iPhone, and I am using Android. I found instructions online and followed them, but it had no effect. I tried restarting my phone after resetting network settings and it had no effect.