Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[manyamis]

@eni okay i will wait but could you check my account from spotify system if its a thing) just wanna be sure is everything fine about my acc. Thanks for everything i will keep you posted.

[manyamis]

YEEEESSSSS YOU GUYS SOLVED IT THANK YOU VERY MUCH

[Aliyan40570]

Same thing happening to me as well,

please Spotify take a look at my account from your system ❤️‍🩹

[Dessi]

Hey @Aliyan40570,

Thanks for reaching out and welcome to the Spotify Community!

In case you're also using the Beta version of the app, we'd recommend reporting this as mentioned by @MihailY here, as well as temporarily leaving the program as described in this guide. You'll need to reinstall Spotify directly from the app store afterwards and give it some time for the changes to take effect. 

In case the issue persists, check for any pending app updates and if they don't solve it, it'd be great if you can send us the app version you're currently running so we can have a closer look.

Hope this helps.

[Pabmarex]

It also happens to me on the same model

[Zuhi]

Hi can spotify check my account aswell?? Ive done everything so far

• Phone - huewei nova y91
• Spotify ver - 9.0.60.614 

This has happened before but made a new account which i really don't want to do that again. 

[Maria]

Hey there folks,

Thanks for posting in this thread! While we don't have access to users accounts here on the Community, we'd still love to help out and look into this with you.

@Zuhi - We checked the info you included, and a newer version of the Spotify app is available. Could you try updating it following the steps listed here to see if you notice any difference? Another option is to try a clean reinstall. This will ensure that you're running the latest version, as well as clear stored cache from the app.

@Pabmarex - Just to check, are you still experiencing this issue? If so, could you confirm if you're also using Beta version, along with your current app version? And apologies for the delayed reply here, as we just came back across this thread!

Keep us in the loop!