Spotify Crashes Android SystemUI

[Ralph92]

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes:

1) the phone is forced into Safemode System UI until I restart

2) I force restart the phone

I have tried: deleting cache, force close it, uninstall, give all permissions, but nothing works in my phone. If I try from my personal conputer it works perfectly, so it has to be related to mobile app and/or Android. What's going? The mobile app is practically unusable. Also, this only happens with Spotify, some mobile games I have, Facebook, or Youtube work perfectly fine without issues.

Plan

Premium

Country

México

Device

Samsung A21s

Operating System

Android 12

[Ralph92]

Hey folks!

Thank you for reaching out about this.
While it's being looked into, we'd like to ask you to share your device details with us. We need your:

• Affected device's make & model
• Its OS version
• Your currently installed Spotify app version

Many thanks! Keep us posted and we'll do the same 🙂

[Ralph92]

Hello everyone,

Apologies for the radio silence from our end.

We'd like to report the issue to our tech team as soon as possible, but for this we'll need some more details, so please let us know the following:

• Does it only happen when in a Jam or when using Spotify Connect (i.e. when you're using the device as a remote control and not playing through it directly)?
• Is it the same behavior shown in the Reddit post shared by @XaviRP? If not, and you have the option to record it with another device, please send over a short video or a detailed description of what happens on your end.
• If you're currently using a different version of the app or your phone's OS than the one you've shared previously, send that as well as it will help the team in their investigation.

Appreciate your patience and sorry again for not replying sooner! We'll be on the lookout for your replies.

[DemetriusR]

Plan

Free

Country

Greece

Device

Samsung galaxy a52s 

Operating System

Android 14 oneui 1.6

My Question or Issue

Since around 1/12/2024, after i updated my phone with the november update, sometimes while using spotify or shortly after, my phone will freeze, overheat and crash. It then restarts and it shows the oneui optimising apps before starting the phone again.

I have unislnstalled and reinstalled the app, cleared cache and data, cleared update cache foem my phone and turned developer mode off. 

Please help, thank you.