On a new tablet I can't get Spotify to run. A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely. I don't even get to enter my Spotify account details.
What are the steps you took to get to the error/issue?
What I expected to happenI expect Spotify to simply run on this Android device. I have the same Spotify version running successfully on two other Android devices (with Android 4.0.4 and 4.2.2).
Did you restart your device when troubleshooting in section B?
Did you read the connection troubleshooting tips?
Not really applicable. I don't even get to the part where the app attempts to connect with the server. The tablet has working internet connectivity.
Cherry Mobility M-906 (a.k.a. PC906), 9.7".
Device’s Operating System
4.1.2 (Build 1870.20121227). This is the latest available for this model tablet.
What type of account do you have?
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
Space left on your SD card (if applicable)
Space left on your External SD card (if applicable)
Is your device rooted?
Are you using a custom ROM, if so which one, exactly?
Did you set your external SD card as storage location?No
Did you manually install an older version before installing the latest version from the Play Store?
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
If you said "No", when does the issue not occur?
My mobile Spotify version
My desktop Spotify version (if applicable)
My mobile provider and country
not applicable (since I can't even try to log in)
Do you have a Spotify (non-Facebook) login?
yes, but not applicable, since I can't even try to log in
Are you logging in with Facebook or with your Spotify login details?
Do you have any screenshots you can attach to more clearly explain your issue?
Welcome at the Spotify Community!
I'm tagging or Android Expert so he can assist you to solve this issue.
Please read the guide linked below for details on the most common issues and how to fix them.
[GUIDE] How to fix common issues for Spotify on Android
I went through all the recommendations in the "how to fix common isssues for Spotify on Android". That's what I meant with my original post.
Do you have any task/cache cleaners installed? Or battery manager possibly?
No. No task/cache cleaners. No battery manager.
Spotify was installed on a clean firmware install (and that firmware doesn't include task/cache cleaners or a battery manager).
Eventually got Spotify working, but only by downgrading the tablet from Android 4.1 to 4.0. Not exactly my preferred option, but the only way to use Spotify on this tablet.
I must admit that I (premium user) am disappointed by Spotify's lack of real support for my problems.
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